As always Lorna was so helpful, knowledgeable and friendly and took time to ensure I was happy with every aspect of my booking! Can highly recommend!
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See what reviewers are saying
Its always easy to book a holiday with Hayes Shipley as Lorna is so helpful and knowledgable, she reducuces the stress associated with the booking process. She also goes the extra yards to ensure you... See more
Company replied
We Always use Lorna at hays travel Shipley She always finds us the best deals and looks after us from start to finish So helpful and polite 😃 wouldn’t use anyone else
Company replied
Lorna the agent was extremely efficient and friendly. She helped us to choose an hotel close to attractions in Prague for our 3 night stay. She also gave good advice and printed out our documents i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Market Square, BD18 3QB, Shipley, United Kingdom
- 01274 965962
4.9
Excellent
756 reviews
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Brilliant service very helpful…
Brilliant service very helpful assistance got what I needed 👏
July 31, 2025
Lorna is the best always goes above and…
Lorna is the best always goes above and beyond
July 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lorna the lovely lady who I always book…
Lorna the lovely lady who I always book through makes it so easy so you don't have to do anything but look forward to your holiday she's so welcoming and warm.
July 25, 2025
Reply from Hays Travel - Shipley
Thankyou so much for your feedback :) - Lorna
E collect service from Shipley office
E collect service from Shipley office. Dealt with a young lady by the name of Courtney. She was very friendly and found us just what we needed. A good sense of humour is always a bonus, makes chatting so much easier.
July 23, 2025
Reply from Hays Travel - Shipley
Hi Kathleen, Thank you so muh for your lovely feedback. Thanks Courtney :) x
Fantastic experience of patience and listening
Shaun in Shipley was so
Patient helpful listened to all my questions and asked the tour organisers if he didn’t know the answer and relayed all the answers clearly and concisely. Liaising with my fellow travellers hays store in Retford.
July 23, 2025
Reply from Hays Travel - Shipley
Thankyou so much for your feedback :) - Shaun
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - Alisha
Reply from Hays Travel - Shipley
Thank you so much for your feedback - Courtney :)
First time I have used a Travel agents…
First time I have used a Travel agents and Carmen at Hay in Shipley was great. Took the time to listen to my needs and budget. Highly recommend using them.
July 7, 2025
Reply from Hays Travel - Shipley
Hi Richard, thank you so much for your positive feedback. It was a pleasure to book your holiday for you. - Carmen :)
Reply from Hays Travel - Shipley
Thank you so much for your feedback it was a pleasure to get your holiday booked for you :)
all went well very very good.
July 10, 2025
Reply from Hays Travel - Shipley
Thank you for your feedback :) - Courtney
Brilliant experience
Shannon was great. We went in looking for a last minute break and not 100% sure where we wanted to go. Within 30 minutes we'd booked a week in Fuerteventura
July 5, 2025
Reply from Hays Travel - Shipley
Thankyou for the feedback it was a pleasure booking your holiday :) - Shannon
Sean was fantastic
Sean was fantastic, he did a great job pulling everything together for our holiday. Will definitely be recommending Hays Travel to my Friends and family.
July 3, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback Keith, It is fantastic to hear that you had a great experience booking through our Shipley branch. It was my pleasure to get your Hawaiian cruise booked for you. - Shaun :)
The staff at heys travel do there …
The staff at heys travel do there best and are helpful but they are over worked and short staffed and are unable to offer full customer care if they are not supported more customer s will go elsewhere
June 17, 2025
Reply from Hays Travel - Shipley
Hi Stephen,
Thank you very much for taking the time to leave us a review on your experience in our branch. I have taken a look into your feedback and its great that the team did manage to help you on your visit to the store. We do take feedback seriously and continually look for ways to improve and give the best experience every time. To ensure that we meet every customers expectations I will give you a call on Monday when I am in the Shipley branch, alternatively if your free before Monday if you could give me a call on 01535 358504 that would be great. Thanks again for the review and look forward to speaking with you in more detail soon. - Shaun 🙂
The staff are so good friendly helpful…
The staff are so good friendly helpful and patient will always help
June 22, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - Lorna
Very polite and helpful staff x
June 22, 2025
Reply from Hays Travel - Shipley
Thank you for the positive feedback, I'm delighted to hear your experience booking with us was Pleasant and it was my pleasure to get your holiday booked for you - Courtney :)
friendly staff listen to what you want…
friendly staff listen to what you want and price match if possible
June 8, 2025
Reply from Hays Travel - Shipley
Thank you so much for your positive feedback Karen, its a pleasure to hear you had a fantastic experience with us. - Lorna :)
I always book my trips here
I always book my trips here, love the service, they always go that bit extra for you,just love the girls at the shipley branch x
June 8, 2025
Reply from Hays Travel - Shipley
Hello Susan, Thank you for your feedback, im glad to hear you had a pleasent experience with Carmen and the other ladies in store. Many Thanks Hays Travel Shipley
The lady who dealt with our booking was…
The lady who dealt with our booking was extremely knowledgeable and helpful.
June 6, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - Lorna
Staff very friendly and helpful
Staff very friendly and helpful. This is the third holiday we have booked with Hays travel in Shipley. Carmel was so patient with us .
June 13, 2025
Reply from Hays Travel - Shipley
Hi Pauline, thank you so much for your positive feedback, It's always a pleasure to book your holiday for you! - Carmen :)
Carmen was very helpful
June 10, 2025
Reply from Hays Travel - Shipley
Thank you for the positive feedback Mark, It was a pleasure to get your holiday booked for you - Carmen :)
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