As always Lorna was so helpful, knowledgeable and friendly and took time to ensure I was happy with every aspect of my booking! Can highly recommend!
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See what reviewers are saying
Its always easy to book a holiday with Hayes Shipley as Lorna is so helpful and knowledgable, she reducuces the stress associated with the booking process. She also goes the extra yards to ensure you... See more
Company replied
We Always use Lorna at hays travel Shipley She always finds us the best deals and looks after us from start to finish So helpful and polite 😃 wouldn’t use anyone else
Company replied
Lorna the agent was extremely efficient and friendly. She helped us to choose an hotel close to attractions in Prague for our 3 night stay. She also gave good advice and printed out our documents i... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Market Square, BD18 3QB, Shipley, United Kingdom
- 01274 965962
4.9
Excellent
756 reviews
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First time cruisers , needn’t have worried ……..
Came to book a cruise with my sister. Our first one and I’m scared of the thought of being ‘at sea’
Shannon dealt with us at the Shipley branch - she was brilliant
Answered all our questions. Talked us through every step and was so informative she put us right at ease
September 7, 2025
Reply from Hays Travel - Shipley
Thank you for your feedback Many Thanks Shannon :)
Lovely and friendly whilst booking…
Lovely and friendly whilst booking can’t complaint about anything, Lorna helped us find the right hotel for us, very happy.
September 5, 2025
Reply from Hays Travel - Shipley
Thankyou so much for your feedback, it was a pleasure to get your holiday booked for you :) - Lorna x
Excellent customer service found me my…
Excellent customer service found me my ideal holiday and at the price I was wanting highly recommend using hays travel
August 29, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback Steven :) - Lorna
He was Really helpful and friendly got…
He was Really helpful and friendly got the best deal he could and didn't rush the service
September 2, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback Ruth :)
Courtney was brilliant
Courtney was brilliant. I had a number of questions relating to two completely different holidays which she resolved. She remained unflappable and calm whilst there was a total IT outage
August 30, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback :) - Courtney
The advisor Shannon cannot do enough…
The advisor Shannon cannot do enough for you goes above and beyond
August 31, 2025
Reply from Hays Travel - Shipley
Thank you for your feed back Many Thanks Shannon :)
Added value of the travel agent
Dealing with Hays reminds me of the added value a trusted travel agent brings to the whole process of travelling abroad. Not only beating the price found online but having your back at home and bringing friendly and knowledgeable advice to the table. All the staff at the Shipley branch have been so helpful and all our holidays have been fantastic in part due to that help and support. Thank you
August 20, 2025
Reply from Hays Travel - Shipley
Thank you for your feed back Many Thanks Shannon :)
Hays at shipley brilliant staff
Had a problem with hotel we booked and they sorted a new one for us
August 29, 2025
Reply from Hays Travel - Shipley
Thank you for your feed back Many Thanks Lorna :)
Alyssum was very helpful and plsent…
Alyssum was very helpful and plsent young lady who dealt with our booking. We had made a mistake with the date of the flight which was corrected.
August 28, 2025
Reply from Hays Travel - Shipley
Thank you for your feedback Many Thanks Courtney :)
Always use hays and always happy with…
Always use hays and always happy with the service.
Good and professional.
August 26, 2025
Reply from Hays Travel - Shipley
Thank you for your feedback Many Thanks Courtney :)
I wanted to get away for a break i want…
I wanted to get away for a break i want to go to bridlington lorna rang them. And she put on hold be she keeped looking and she found one for Blackpool witch sounded really nice so I went for Blackpool.
August 23, 2025
Reply from Hays Travel - Shipley
Thank you for your feed back Many Thanks Lorna :)
Lorna was extremely helpful and…
Lorna was extremely helpful and efficient and was able to find us what we wanted and answer all our enquiries
August 22, 2025
Reply from Hays Travel - Shipley
Thank you for your feed back Many Thanks Lorna :)
Excellent service as always
August 13, 2025
Reply from Hays Travel - Shipley
Thank you for your feed back Many Thanks Lorna :)
Excellent service from Courtney in…
Excellent service from Courtney in branch went above and beyond are expectations. If we want to build our own package again we would definitely go to Courtney at hayes travel shipley
August 19, 2025
Reply from Hays Travel - Shipley
Glad you had a lovely experience in the Shipley store and with myself. Thank you for your feedback Many Thanks Courtney :)
Excellent customer service
Booked with Shaun as always he was polite professional and remember what we need from booking are last holiday with him, cannot fault his customer service he is a credit to your company.
August 7, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback -Shaun :)
Very helpful and friendly 😊xx
August 14, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - Shannon
Excellent.....love having Lorna at…
Excellent.....love having Lorna at Hayes Shipley as our very own Jet 2 booking contact....so efficient.
August 10, 2025
Reply from Hays Travel - Shipley
Thank you so much for your feedback, its always a pleasure to get your holiday booked for you :) - Lorna
The brilliant Staff
August 6, 2025
They discussed what type of holiday we…
They discussed what type of holiday we were looking for and when, found 2 discussed both then picked the one most suitable for 2 elderly people.Started looking for 7 days but we were offered 14 at little extra cost.Time did not matter,thank you Hays travel Shipley.
July 31, 2025
Shannon is excellent
Shannon is excellent. Very friendly and knowledgeable. Always manages to sort out our complicated bookings. Thank you.
August 2, 2025
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