Its always easy to book a holiday with Hayes Shipley as Lorna is so helpful and knowledgable, she reducuces the stress associated with the booking process. She also goes the extra yards to ensure you... See more
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See what reviewers are saying
We Always use Lorna at hays travel Shipley She always finds us the best deals and looks after us from start to finish So helpful and polite 😃 wouldn’t use anyone else
Company replied
Lorna the agent was extremely efficient and friendly. She helped us to choose an hotel close to attractions in Prague for our 3 night stay. She also gave good advice and printed out our documents i... See more
Company replied
The assistant at Hays Travel was having problems with the booking system of my chosen destion. She cheerfully tried all sorts of routes into their site and soon had a connection, Shen then, still ch... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Market Square, BD18 3QB, Shipley, United Kingdom
- 01274 965962
4.9
Excellent
753 reviews
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Excellent and very helpful
Think it was Philippa. She was lovely and nothing too much trouble for her. She dealt with 2seperate things at once
May 31, 2026
Reply from Hays Travel - Shipley
Thankyou for your kind review, It was a pleasure to get you booked - Philippa :)
Superb Shipley staff
Myself & my 84 year old father booked a holiday with yourselves last year and due to mobility issues on his part decided that we wished to do a repeat of that holiday as we knew all was accessible. The staff at Shipley are just great Philippa took her time to go through the various options available re length of stay, flight times, board basis and very soon we had what we wanted and got it booked. Everything we needed to know was clearly said to us and all the extra bits re assistance for my dad noted down and dealt with, giving us peace of mind that it will be a great 10 days away in Portugal.
A massive thanks to Philippa.
May 30, 2026
Reply from Hays Travel - Shipley
Thankyou for your lovely review! It was a pleasure to see you both in store and get you booked - Philippa :)
Emily was a great help no fuss and done…
Emily was a great help no fuss and done so professionally
Also went back a week and again no fuss
May 19, 2026
Reply from Hays Travel - Shipley
Hi Graham, thank you so much for your feedback it was a pleasure to get your holiday booked for you :) - Emily
The usual good service that keeps me loyal.
The assistant at Hays Travel was having problems with the booking system of my chosen destion. She cheerfully tried all sorts of routes into their site and soon had a connection, Shen then, still cheerful, went through my convoluted requirements and eventually I left with 3 breaks for 2027 booke and paid for.
It's that sort of service that keeps me using Hays (Shipley Branch).
May 21, 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback :)
She was very helpful and polite and…
She was very helpful and polite and patient got me just what I asked for thank you 💕
May 21, 2026
Reply from Hays Travel - Shipley
Thank you so much for the kind feedback it was a pleasure to get your holiday booked for you :)
The travel advisor was so helpful as…
The travel advisor was so helpful as we didn't really know where we wanted to go. With her help we found a lovely hotel so we booked it..
May 17, 2026
Reply from Hays Travel - Shipley
Thank you so much for your kind feedback. It was a pleasure to see you in store and get your holiday booked for you :) - Lorna
Very friendly
A little bit slow waiting for figures but once all figures where there booking and advice was great.
May 13, 2026
Reply from Hays Travel - Shipley
Thank you for your feedback - Shaun :)
Great friendly staff and quick service
April 30, 2026
Reply from Hays Travel - Shipley
Thank you for your kind feedback :) - Shaun
Lorraine very good .sorts everything…
Lorraine very good .sorts everything out no need to worry .always a phone call away with any queries
May 6, 2026
Reply from Hays Travel - Shipley
Thank you for your feedback, it was a pleasure to see you both in store and get your holiday booked for you :) - Lorna
Great service from Philippa
Great service from Philippa, sorted out my holiday with patience and good humour
May 6, 2026
Reply from Hays Travel - Shipley
Hi Noel, thank you for the kind feedback :) - Lorna
Easter holiday
Hi as always Lorna was amazing with booking are Easter holiday for 2027. We will be back shortly to book are Christmas holiday with Lorna. She is brilliant at her job.
May 5, 2026
Reply from Hays Travel - Shipley
Thank you so much. It was lovely to see you all in store and get you booked :) - Lorna
The lady was listening to what I had…
The lady was listening to what I had say was easy to talk to and most helpful.
May 3, 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback and choosing us to book your holiday. It was a pleasure to see you in store and book your holiday for you :) - Alisha
Lorna was very helpful and checked…
Lorna was very helpful and checked everything out for us as we were booking a very expensive holiday. Despite the shop being very busy she took her time to get us the best deal for us. We always book with Hays Travel Shipley.
May 2, 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you and see you in store :) - Lorna x
Customer requirements all met
May 2, 2026
Reply from Hays Travel - Shipley
Thank you for your feedback :) - Lorna
Shannon dealt with our requirements as…
Shannon dealt with our requirements as she usually does, very good and we are very happy
April 29, 2026
Reply from Hays Travel - Shipley
Thank you for your kind feedback :) - Shannon
Reply from Hays Travel - Shipley
Thank you for your kind feedback :) - Lorna
We was taken through our holiday choice…
We was taken through our holiday choice which was very helpful
April 22, 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to get your holiday booked for you :) - Lorna
Best prices with good service
Excellent speedy efficient friendly service. Won’t use anyone else now. Lorna is a gem
April 17, 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback, it was a pleasure to see you in store and get your holiday booked for you :) - Lorna
Palma nova…
Very pleased with help in arranging my holiday. Phillipa explained everything in great detail and was very helpful
April 12, 2026
Reply from Hays Travel - Shipley
Thankyou for your kind feedback! It was a pleasure to get your holiday booked for you - Philippa :)
Pleasant Staff
The staff were pleasant and quite helpful although we did have quite a wait to speak to someone
April 11, 2026
Reply from Hays Travel - Shipley
Thank you so much for your feedback :) - Lorna
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