We had such a brilliant experience with Hays Travel Shrewsbury! Nisha and the team were incredibly friendly, professional and welcoming, and their knowledge was extremely impressive. Nothing was too m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've recently booked another holiday with Hays Travel Shrewsbury and the experience was as always Excellant. All my conduct with this company and staff have been first class.....staff always willi... See more
Company replied
A very easy and enjoyable visit to Hays in Shrewsbury. Nisha understood straight away what kind of holiday we were looking for and her travel experience stood out. Made the choice of venue and hotel... See more
Company replied
We were greeted by Senem, lovely friendly lady who's professionalism and knowledge was second to none. She was very patient, exploring options with us, trying to get the best deal. We were informe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Pride Hill, SY1 1DQ, Shrewsbury, United Kingdom
- 01743816897
4.9
Excellent
762 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Alison.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Tunisia.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Fantastic Service!
We had such a brilliant experience with Hays Travel Shrewsbury! Nisha and the team were incredibly friendly, professional and welcoming, and their knowledge was extremely impressive. Nothing was too much trouble and the service was second to none — they arranged everything for us, including our airport parking, travel insurance and set up monthly payments, and even sorted us a Travel Money Card.. we were good to go! You can really tell they genuinely care about finding the right holiday for you. We wouldn’t use any other travel agent now and couldn’t recommend them enough — thank you Nisha and the team for making booking our holiday so easy and exciting, we can’t wait to go! ✈️☀️
August 16, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Mr Jones.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Thailand.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
The staff were very friendly and…
The staff were very friendly and helpful. They listened to what ideas we had and helped us choose the right package
August 15, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Nicola.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Amy was lovely patient
Amy was lovely patient, knew what we were looking for and no pressure sales.
August 18, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Claire.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Rhodes!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Deb.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Spain!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Anna.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your Sorrento holiday!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Lovely to walk into smiley happy people
Lovely to walk into smiley happy people
Always a pleasure to book with!
August 16, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Doreen.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Helpful staff member
Helpful staff member. Jaz, id a very good job in helping us search for a holiday.
August 8, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Derek.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Tenerife!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Booking a holiday.
Very helpful and knowledgeable staff. We didn’t really know where we wanted to go on holiday but were helped to make a decision.
August 15, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Pamela.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Kos!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Dead simple process.
Dead simple process.
Staff very knowledgeable & polite.
The whole booking process took less than 1 hour.
August 15, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Kevin.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Croatia!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Quick and easy booking
Quick and easy booking. Good knowledge about the resort and hotel. Excellent experience regarding disabled assistance.
August 9, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments June.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Majorca!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
I really wanted a super duper holiday…
I really wanted a super duper holiday in kos..... at a certain hotel....not an easy request but they came up trumps
Took a bit of computer bashing but dedication paid off
Really pleased
Well done
August 12, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Malcolm.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Kos!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Lovely experience
Amy was efficient, understanding and friendly.
We enjoyed the experience very much.
August 11, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Cherry.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to the Caribbean!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
efficient, friendly and professional - great service
Very helpful and listened to what i wanted. Double checked all the way through the process to make sure they had everything correct.
August 4, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Deirdre.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Dion
Another Holiday Booked
I've recently booked another holiday with Hays Travel Shrewsbury and the experience was as always Excellant. All my conduct with this company and staff have been first class.....staff always willing to go the extra mile to answer my questions.
Top marks to Jaz and all staff at Shrewsbury.
George Smallwood
August 2, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments George.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Majorca!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments John.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Greece!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Quick and Easy Booking
Amy was fantastic. The process was so quick and simple, gave me lots of options and I was able to pick what suited me best! She was efficient and fast at responding, too. Fab service.
August 7, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Danielle.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to NYC!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Fiona.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Lovely staff member who was able to…
Lovely staff member who was able to meet our needs , professional and efficient.
August 4, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Jacqueline.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Zante.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Nisha was amazing and found us a great…
Nisha was amazing and found us a great holiday, thank you
August 4, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Dawn.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to France.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.