Amy was extremely efficient and sorted out my holiday within minutes I went back to Hays after a good experience last year when they booked me a cruise to Norway so I knew that I would get an equall... See more
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From start to finish we had a great experience. Even tho it was a busy Saturday, we were attended to quickly. Our consultant Nisha listened to our requirements & was able to offer advice based on he... See more
Company replied
We saw a deal in the window and went in to enquire. Mel was excellent in sorting it, checking all options, to get us the best deal. I said that we were only enquiring as we haven't used a travel agent... See more
Company replied
We had such a brilliant experience with Hays Travel Shrewsbury! Nisha and the team were incredibly friendly, professional and welcoming, and their knowledge was extremely impressive. Nothing was too m... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Pride Hill, SY1 1DQ, Shrewsbury, United Kingdom
- 01743816897
4.9
Excellent
772 reviews
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Quick and easy booking
Quick and easy booking. Good knowledge about the resort and hotel. Excellent experience regarding disabled assistance.
August 9, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments June.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Majorca!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
I really wanted a super duper holiday…
I really wanted a super duper holiday in kos..... at a certain hotel....not an easy request but they came up trumps
Took a bit of computer bashing but dedication paid off
Really pleased
Well done
August 12, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Malcolm.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Kos!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Lovely experience
Amy was efficient, understanding and friendly.
We enjoyed the experience very much.
August 11, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Cherry.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to the Caribbean!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
efficient, friendly and professional - great service
Very helpful and listened to what i wanted. Double checked all the way through the process to make sure they had everything correct.
August 4, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Deirdre.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Dion
Another Holiday Booked
I've recently booked another holiday with Hays Travel Shrewsbury and the experience was as always Excellant. All my conduct with this company and staff have been first class.....staff always willing to go the extra mile to answer my questions.
Top marks to Jaz and all staff at Shrewsbury.
George Smallwood
August 2, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments George.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Majorca!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments John.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Greece!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Quick and Easy Booking
Amy was fantastic. The process was so quick and simple, gave me lots of options and I was able to pick what suited me best! She was efficient and fast at responding, too. Fab service.
August 7, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Danielle.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to NYC!
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Fiona.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your cruise.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Lovely staff member who was able to…
Lovely staff member who was able to meet our needs , professional and efficient.
August 4, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Jacqueline.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Zante.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Nisha was amazing and found us a great…
Nisha was amazing and found us a great holiday, thank you
August 4, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Dawn.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to France.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Highly Recommended
A very easy and enjoyable visit to Hays in Shrewsbury. Nisha understood straight away what kind of holiday we were looking for and her travel experience stood out.
Made the choice of venue and hotel easy in the end with the booking process and payment seamless.
Highly recommended.
August 1, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Steve.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Majorca.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Great service
Jaz listened to our interests and created a great holiday making flights/ transfers and our preferred hotel an amazing trip.
July 19, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Graham.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
I'm so pleased to hear you had an amazing trip! It was a pleasure to book this holiday for you.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
We always book through Hays
We always book through Hays - they are consistently pleasant, helpful and reliable.
July 21, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Rosemary.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Lanzarote.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Jaz
The staff listened and were very…
The staff listened and were very helpful , suggesting a number of additional options some I accepted. Not used Hays for a number of years but would not hesitate to call again.
July 22, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Joseph.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Madeira.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
Very happy with the service we…
Very happy with the service we received. Friendly helpful staff nothing was too much trouble. We will definitely use this service again. Thank you.
July 23, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments David.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your trip to Thailand.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha & Jaz
Cheaper direct with TUI !
Our holiday was £300 cheaper direct with TUI we were told same prices when booking ! Not happy
July 22, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Good afternoon Dawn.
Thank you for taking the time to leave feedback on your branch experience. I have tried to contact you for more information regarding your review but was unable to get through. Please do give us a call on 01743816897 so I can discuss your comments with you in more detail.
Kind regards,
Amy
Assistant Manager
Hays Travel Shrewsbury
We were dealt with in an extremely…
We were dealt with in an extremely friendly and efficient manner.
We had asked for a specific hotel, venue and airport which was done so seamlessly by your staff.
Would recommend your service to others.
July 14, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Deirdre.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Malta.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Very professional and excellent…
Very professional and excellent customer service and great value for the money
July 21, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Kevin.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Crete.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Nisha
Update
Sorry we have used many travel companies I believe in voting with my feet we won't be using them again.
Update Having spoken with the manager by telephone there was a previous misunderstanding with regards the problem. I am now much happier and would upgrade my review.
November 11, 2025
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for updating your review John.
I'm really pleased we were able to speak and clear up the misunderstanding. We truly appreciate you giving us the opportunity to discuss your concerns, and we're glad we could resolve things for you.
Your feedback is important to us, and we hope to have the chance to help you plan another holiday in the future.
Kind regards,
Nisha
Branch Manager
Hays Travel Shrewsbury
Always Professional
Always Professional
We have booked the lastthree holidays through Hays and have always been very satisfied with the service.
July 8, 2026
Reply from Hays Travel - Shrewsbury Pride Hill
Thank you for your lovely review and kind comments Judith.
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now that you have booked, I do hope you are looking forward to your holiday to Turkey.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries you may have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in Shrewsbury.
Thanks for booking the Hays Way!
Best Wishes,
Amy
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