Hays Travel - Sidmouth Reviews 

561
TrustScore 5 out of 5

4.9

92 - 94 High Street, EX10 8EG Sidmouth, GB


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Rated 5 out of 5 stars

The staff in Hays Travel led by manager Lea are so helpful and friendly whilst maintaining a professional manner . Their knowledge about the products they sell is very extensive. Jess spent a consider... See more

Company replied

Rated 5 out of 5 stars

Experienced , friendly agent Jess explored a series of cruise and UK flight options for Caribbean January 2027 and after over an hour through lunchtime secured a ‘steal’ ! Appears to have balanced... See more

Company replied

Rated 5 out of 5 stars

Mia (Sidmouth branch) was friendly, helpful, and made booking my holiday easy. She was happy to answer my questions and nothing seemed like too much trouble. The whole process was straightforward, and... See more

Company replied

Rated 5 out of 5 stars

Lynn from your Sidmouth branch, went the extra mile. From keeping me updated with the information I gave her to my final booking with her this week. Lynn was professional at all times & made my experi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 92 - 94 High Street, EX10 8EG, Sidmouth, United Kingdom

  • 01395 513402

4.9

Excellent

TrustScore 5 out of 5

561 reviews

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4.9

All reviews

(561)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good

The lady was very polite and helpful

April 4, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hi Thank you very much for taking a moment to leave a 5* review we wish you a great holiday.
Team Sidmouth

Rated 5 out of 5 stars

Wonderful service from your staff at…

Wonderful service from your staff at Sidmouth branch. Over and above effort to achieve the right accommodation & venue for two holidays, Cyprus in July with my daughter & I and my two young grandsons & Sorrento in June for me & my husband & grown up grandson…… working way past closing time for this one. Well done it, so refreshing these days!
June & John Meakin

March 26, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Mr & Mrs Meakin,

thank you so much for your lovely Review on the service you received. We hope you have a fantastic time on your holidays.

Regards,
Team Sidmouth

Rated 5 out of 5 stars

Helpful

Helpful, friendly , looked for competitive price

March 23, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Morning,
Thank you very much for the positive feedback, we all really appreciate it.
Many Thanks,
All the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

they give give you honest answers what you need to know

there was a lots of questions i asked and i was happy with the answers so i was very satisfied 10/10

March 19, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Lee,
Thank you for the positive feedback on the service we had given you, we all really appreciate it.
Many Thanks,
From Team Sidmouth

Rated 5 out of 5 stars

The service was impeccable

The service was impeccable. The Hay's agent was not just helpful and very efficient, but charming and easy to talk to. I was very impressed by the speed with which my booking was dealt with, and in such a polite and pleasant manner.

March 18, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Mrs Barber,
Thank you for the lovely feedback on the service we had given you, we all really appreciate it.
Many Thanks,
From Team Sidmouth

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful in negotiating our way through different venues, enabling us to find the right holiday flying from Exeter.

March 12, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Carol & Graham,
Thank you for the lovely feedback about the service we had given you.
Many Thanks
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

Rhodes

Daryl was very friendly and knowledgeable. We hadn't booked a holiday in years and she made the process simple and enjoyable.

March 1, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hi Glynis, Thank you very much for leaving us a 5* review.
Daryl will look forward to hearing about your holiday on your return:)
Kind regards All Team Sidmouth

Rated 5 out of 5 stars

Excellent service

Staff very helpful and extremely informative. Glad to have had someone take me through the medical insurance details as that proved to be a little involved. Thank you Hays Travel.

February 27, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Christopher,
Thank you for the positive feedback on the service you were given, we all really appreciate it.
Many Thanks,
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

Staff are amazing, more than willing to help the older generation, who are not so good with technology,

Staff arranged a big trip of a lifetime for us at quite short notice. Nothing was too much trouble, always available to speak to, also phoned back when promised. The whole experience was pleasant, hoping now that the trip will live up to expectation,

February 25, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Gerald,
Thank you for the lovely feedback on the service you were given, we all really appreciate it and hope you have a lovely time on holiday.
Many Thanks,
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

helpful staff

Very good experience.

February 28, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Richard,
Thank you for the positive feedback on the service you were given, we all really appreciate it.
Many Thanks,
From all of Team Sidmouth

Rated 5 out of 5 stars

Jess was very helpful in coming up with…

Jess was very helpful in coming up with suggestions for a short break in Seville. Very pleasant lady, we ended up happily booking our holiday. Thank you!

March 3, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Morning Barry,
Thank you for the lovely feedback on the service I gave you, I really appreciate it and hope you have a wonderful time on your holiday.
Many Thanks,
From Jess at Hays Travel Sidmouth

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, very friendly and efficient.

March 3, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon,
Thank you for lovely feedback on the service we gave you, we all really appreciate it.
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

Great service

Chloe made our experience a breeze, very professional and all with a lovely smile
Thank you Chloe

February 25, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Miranda,
Thank you for great feedback on the service we gave you, we all really appreciate it.
From all the team at Hays Travel Sidmouth

Rated 4 out of 5 stars

The team were very helpful

The team were very helpful, answered all of my questions & got back to me the same day.

February 9, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Dear David,
Thank you for taking the time to leave us a review. So glad that we managed to get everything sorted for you.
The Hays Travel team.

Rated 4 out of 5 stars

Jess was very competent and helpful…

Jess was very competent and helpful with booking our cruise for us. Made us feel very at ease and a very happy to help with our problems.

February 14, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon James,
Thank you for the lovely feedback on the service I gave you on the branch. I do hope you have a fantastic time on your cruise.
Many Thanks,
From Jess and Team Sidmouth

Rated 5 out of 5 stars

Very helpful service with alternative…

Very helpful service with alternative options to save me money.

February 9, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good afternoon Richard,
Thank you so much for taking the time to write a review, it is always appreciated.
The Hays travel team.

Rated 5 out of 5 stars

Chloe in the sidmouth branch was great

Chloe in the sidmouth branch was great. I spoke to her in the morning and by 3 pm our holiday was booked. She was very efficient and patient.

February 9, 2025
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good afternoon Julie,
Thank you so much for your review. I am so glad that I could get everything confirmed for you. So exciting!
The Hays Travel team.

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