Hays Travel - Sidmouth Reviews 

557
TrustScore 5 out of 5

4.9

92 - 94 High Street, EX10 8EG Sidmouth, GB


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Rated 5 out of 5 stars

The staff in Hays Travel led by manager Lea are so helpful and friendly whilst maintaining a professional manner . Their knowledge about the products they sell is very extensive. Jess spent a consider... See more

Company replied

Rated 5 out of 5 stars

Hayes sidmouth staff are always welcoming to you and make you feel good about your chosen destinations , nothing is to much trouble for them , would strongly recommend them

Company replied

Rated 5 out of 5 stars

Mia (Sidmouth branch) was friendly, helpful, and made booking my holiday easy. She was happy to answer my questions and nothing seemed like too much trouble. The whole process was straightforward, and... See more

Company replied

Rated 5 out of 5 stars

Experienced , friendly agent Jess explored a series of cruise and UK flight options for Caribbean January 2027 and after over an hour through lunchtime secured a ‘steal’ ! Appears to have balanced... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 92 - 94 High Street, EX10 8EG, Sidmouth, United Kingdom

  • 01395 513402

4.9

Excellent

TrustScore 5 out of 5

557 reviews

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4.9

All reviews

(557)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service as always at Hays…

Excellent service as always at Hays Sidmouth. Leanne arranged our booking, 3 cabins in total as we are going with friends. Staff always frendly....

June 27, 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Joanne,

Thank you for taking the time to leave a 5*
We wish you all a great cruise and the time will soon fly before you all on the ship again :)

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jess is very efficient and explaines…

Jess is very efficient and explaines things well

June 25, 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hello Diane,

Thank you for taking the time to leave a lovely review on the service I gave you. I really appreciate it and hope you have a brilliant time on your holiday when the time comes.

Many Thanks,
From Jess at Hays Travel Sidmouth

Rated 5 out of 5 stars

Tess deputy manager at Sidmouth Branch…

Tess deputy manager at Sidmouth Branch went over and above sorting things out for us and was unhurried and caring

June 16, 2026
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Reply from Hays Travel - Sidmouth

Thank you for your lovely Review. We hope you have a great time in Malta.

Team Sidmouth

Rated 5 out of 5 stars

Lynn from your Sidmouth branch

Lynn from your Sidmouth branch, went the extra mile. From keeping me updated with the information I gave her to my final booking with her this week. Lynn was professional at all times & made my experience calm & relaxed. 100% will be back to Hays Travel for my next booking

June 20, 2026
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Reply from Hays Travel - Sidmouth

Thank you for taking the time to leave a review Alison & Tyler and for the lovely comments. So pleased to have met you and arranged your dream trip together. Can't wait to hear all about it.

Lynn - Hays Travel Sidmouth

Rated 5 out of 5 stars

Superb service from leanna sidmouth…

Superb service from leanna sidmouth branch always very helpfull and a credit to hays travel will always book my trips with leanne sidmouth manager..

June 18, 2026
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Reply from Hays Travel - Sidmouth

Hi Sean,

We are so pleased to hear about your superb experience with our team. Thank you for your kind words and loyalty! Have a great time on the cruisec we can t wait to hear about on the return. we have all enjoyed the chocs too

Kind Regards
Hays Travel

Rated 5 out of 5 stars

An excellent experience!

Jess did everything we asked of her and more. We had a good idea of what we wanted to book and she answered all our queries quickly and efficiently. We were able to book exactly what we wanted and Jess even helped us with other things related to our trip ie. Options for getting to the airport and booking an overnight hotel. A very successful experience from a confident and competent assistant. Thank you.

June 17, 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hello Ruth,

Thank you for leaving a lovely review on the service I gave you in branch. I enjoyed booking your cruise for you and hope you have a fantastic time on that holiday when it comes around.

Many Thanks,
From Jess at Hays Travel Sidmouth

Rated 5 out of 5 stars

As always great customer service

As always great customer service. Tailored to your needs and a very personal approach from staff especially Jess. Can’t wait to book for another getaway

June 14, 2026
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Reply from Hays Travel - Sidmouth

Thank you for your lovely Review, We hope you have a great holiday.

Team Sidmouth

Rated 5 out of 5 stars

Absolutely fabulous!

Lynn was absolutely amazing and found me the perfect holiday! Answered all my questions and nothing was too much! Mia was also lovely and they all really looked after me, would absolutely use Sidmouth Hays again!

June 12, 2026
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Reply from Hays Travel - Sidmouth

Thank you for your lovely review. We hope you enjoy your holiday to Zante.

Regards,
Team Sidmouth

Rated 4 out of 5 stars

Advice & Experience

The face-to-face interaction and advice

June 3, 2026
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Reply from Hays Travel - Sidmouth

Good afternoon Mr Sanders,

Thank you for your review. I'm glad you enjoyed the face to face interaction.

Many thanks,
The Sidmouth team

Rated 5 out of 5 stars

Easy booking face to face service

Easy booking face to face service. Reps at airport to help.had a great time. Great Holiday

June 2, 2026
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Reply from Hays Travel - Sidmouth

Good Morning Gavin,

Thank you for the lovely review on the service you were given in the branch . We are happy to hear that you had a brilliant time on your holiday in Tenerife and will look forward to booking your future holidays for you.

Many Thanks,
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

So helpful with finding exactly what we…

So helpful with finding exactly what we were looking for and always someone to talk too!!! Makes such a difference

June 6, 2026
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Reply from Hays Travel - Sidmouth

Dear Mrs Potterton many thanks for your kind review we will pass it on to Leanne.Best wishes Hays Travel Sidmouth

Rated 5 out of 5 stars

We were given time to consider our…

We were given time to consider our choices. Felt rep was making sure we got the best possible outcome.

May 30, 2026
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Reply from Hays Travel - Sidmouth

Many thanks Jill for your knd review glad you had a good booking experience.Hays travel Sidmouth

Rated 5 out of 5 stars

Shaun was efficient as usual

Shaun was efficient as usual, and we are very pleased that he does everything for us.

June 5, 2026
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Reply from Hays Travel - Sidmouth

Thank you for the lovely review, it is my pleasure as always. Regards, Shaun

Rated 5 out of 5 stars

Sidmouth Hays Travel was excellent

Sidmouth Hays Travel was excellent, we booked a £9000 holiday all over the telephone Jess listened to all our requests and came back with three holiday one we accepted, she explained all the details very carefully and gave us good advice her whole conversation was clear and very reassuring, as promised she sent us all the paperwork we requested thank you very much Jess see you again

May 29, 2026
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Reply from Hays Travel - Sidmouth

Dear Mr and Mrs Marchant

Many thanks for your kind review and glad Jess looked after you so well.Regards Hays Travel Sidmouth

Rated 5 out of 5 stars

Efficiency Friendly Helpful

Very friendly and efficient all you can ask for and expect

June 5, 2026
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Reply from Hays Travel - Sidmouth

Hello Barbara,

Thank you for taking a moment to leave us a 5* review. We hope you have a fantastic time on holiday and will looking forward to helping you with your next holiday soon.

Many Thanks Team Sidmouth

Rated 5 out of 5 stars

Hays travel in Sidmouth they are…

Hays travel in Sidmouth they are always very helpful and they go all the way it help me.
Very happy and will always use Hays when I book
a holiday.

June 4, 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hello Margaret,

Thank you for taking the time to leave a lovely review on the service you were given. We really appreciate it and hope you have a fantastic time on your holiday.

Many Thanks,
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

Jess

Jess, the advisor whom I saw, made the whole experience easy to understand, she took me through each stage in a friendly and professional manner.

June 2, 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hello Linda,

Thank you for taking the time to leave a lovely review on the service I gave you. I really appreciate it and hope you have a wonderful time on your holiday.

Many Thanks,
From Jess at Hays Travel in Sidmouth

Rated 5 out of 5 stars

Mia is professional knowledgeable…

Mia is professional knowledgeable friendly and helpful
She knew what we wanted and we got what we wanted

May 30, 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hello Roger and Donna,

Thank you for leaving a lovely review on the service you were given, we really appreciate it and love booking your holidays for you.

Many Thanks,
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

Had a few queries about a forthcoming…

Had a few queries about a forthcoming holiday ,Sean delt with them quickly and effiently. As always an excellent service

May 13, 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Mrs Tiley,

Thank you for leaving a positive review on the service you were given in branch. We all hope you have a fantastic time on your holiday and will look forward to hearing all about it on your return.

Many Thanks,
From all the team at Hays Travel Sidmouth

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