Sarah from Hays Travel Silverburn helped me book the perfect break for my boyfriend and I to Morocco. Amazing atmosphere in the store, other colleagues were so welcoming and approachable- got biscuits... See more
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Charlene from Silverburn branch was amazing. We booked our Honeymoon with her and given how stressful everything wedding related has been sofar, it was refreshing how relaxed Charlene made us feel as... See more
Company replied
Hays caught my eye right away with some great offers advertised in their window. Once hooked we had to go inside and ask about a 'stay and cruise' holiday in New York and New England/Canada. The very... See more
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Leah my rep was excellent, guiding me through all of my options until I arrived at exactly what I required. Every question asked was replied efficiently and professionaly. Left Hays Travel delighted w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 74, 763 Barrhead Road, G53 6AG, Glasgow, United Kingdom
- 01415305504
4.8
Excellent
379 reviews
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So helpful and I booked my holiday with…
So helpful and I booked my holiday with ease, thanks to the lovely lady
May 11, 2025
The agent was friendly and really…
The agent was friendly and really flexible to what I was looking for.she was able to bring her lived experience of being in the area we wanted to go which was really valuable.
April 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Leah was great from my phone call on…
Leah was great from my phone call on Monday morning to tell her what I was looking for. I then saw her at 4.00pm she had researched everything and went through it all. All booked and dealt with promptly and efficiently. She was a start with a lovely personality
April 29, 2025
Reply from Hays Travel - Silverburn
Hi Ann Marie, thank you for your lovely review :) it was lovely to meet you and get your holiday to Lisbon booked, I hope you have a lovely holiday and look forward to seeing the photos. Many thanks Leah
Rebecca worked hard to get us the…
Rebecca worked hard to get us the holiday we were looking for at a very competitive price.
April 13, 2025
Reply from Hays Travel - Silverburn
Hi Ellen, Thank you for your kind review. It was very lovely to meet both you & your friend, I am glad we were able to find you a lovely hotel in Porto that suited your needs & wants :) I hope you have a lovely time away and look forward to hearing about your trip. Many thanks Leah
Staff very helpfull
April 12, 2025
The girl who helped us with our booking…
The girl who helped us with our booking was excellent and had really good knowledge of our chosen destination.
Having not visited Cyprus before, it was reassuring speaking to someone who had.
April 7, 2025
Reply from Hays Travel - Silverburn
Hi Ian, Thank you for your kind words, It was lovely to meet both yourself & wife :) I am happy to have found you the perfect hotel and location that suited what you were looking for. I hope you have a lovely time in Cyprus and look forward to hearing how you got on. Many thanks Leah
Simone was excellent and very helpful
April 1, 2025
Excellent young lady guiding me through…
Excellent young lady guiding me through a complicated booking that would have been a nightmare for me as I'm an older person
March 30, 2025
Lisa and Laura went above and beyond to…
Lisa and Laura went above and beyond to get my perfect holiday
March 27, 2025
Leah my rep was excellent
Leah my rep was excellent, guiding me through all of my options until I arrived at exactly what I required. Every question asked was replied efficiently and professionaly. Left Hays Travel delighted with my purchase.
March 26, 2025
Reply from Hays Travel - Silverburn
Hi William, Thank you for your kind words, It was very lovely to meet you and get your flights sorted for your much needed get away :) I hope you have a lovely time in Thailand. Many thanks Leah
Fantastic experience and customer service!
Sarah from Hays Travel Silverburn helped me book the perfect break for my boyfriend and I to Morocco. Amazing atmosphere in the store, other colleagues were so welcoming and approachable- got biscuits over to nibble whilst I booked the break. Sarah spent the time going through deals and ensuring the hotels were close to amenities, airport and transport links. She got the perfect hotel within my budget as well as trying to find deals or discounts. Very lucky I got Sarah, will be in again to book more! Thank you so much again!
February 22, 2025
Helpful Staff.
The two reps who we booked the holiday with were extremely knowledgeable and gave us different options.
Would return to Hays in the future.
March 20, 2025
Reply from Hays Travel - Silverburn
Hi Brian, Thank you for your kind review, I will pass this over to Sophie she will be very happy :) We look forward to booking your future holidays plans soon. Many thanks Leah
Lisa
Lisa, the girl who served us was very professional took her time , went through everything with us. Nothing appeared to be a bother for her. I would give Lisa 10/10
March 21, 2025
Reply from Hays Travel - Silverburn
Hi Irene, Thank you for your lovely review, I am happy you received the best 5* service from our Lisa, she is over the moon :) Many thanks Leah
Really friendly and helpful staff
Really friendly and helpful staff, lots of discussion and options offered and easy to tweak things where we needed to suit
March 19, 2025
Reply from Hays Travel - Silverburn
Hi Paul, Thank you for your lovely review !! I will pass this over these kind words to Simone :) Many thanks Leah
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