Sarah from Hays Travel Silverburn helped me book the perfect break for my boyfriend and I to Morocco. Amazing atmosphere in the store, other colleagues were so welcoming and approachable- got biscuits... See more
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Charlene from Silverburn branch was amazing. We booked our Honeymoon with her and given how stressful everything wedding related has been sofar, it was refreshing how relaxed Charlene made us feel as... See more
Company replied
Hays caught my eye right away with some great offers advertised in their window. Once hooked we had to go inside and ask about a 'stay and cruise' holiday in New York and New England/Canada. The very... See more
Company replied
Leah my rep was excellent, guiding me through all of my options until I arrived at exactly what I required. Every question asked was replied efficiently and professionaly. Left Hays Travel delighted w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 74, 763 Barrhead Road, G53 6AG, Glasgow, United Kingdom
- 01415305504
4.8
Excellent
379 reviews
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Last minute …
Went in to enquire about a last minute holiday and now leaving Tuesday.
Thank you once again Hays Travel Silverburn
January 30, 2025
Hays Experience …
This is the first time I have booked a trip through Hays and I have to say that the rep was very friendly and helpful. I will definitely use them again when planning a holiday un the future.
January 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Would not book through Hays again
Update:
The price quote was done whilst in the offuce and no, it wasn't the same as Hays, Hays gave me £200 higher quote plus after paying a full balance I keep getting phone calls and voicemails daily whilst at work and unable to answer, but no one really emails or leave a message to say what the constant calls are being about.
Although the staff we spoke with during booking and when solving issues were very nice, I would not book with Hays Travel again. Sadly, starting from continues issues encountered with basically everything, being given wrong information (I would understand if it was one off as everyone makes mistakes and it can happen), it just caused unnecessary stress and waste of our time. Thankfully issues have been solved, however we have not departed yet so who knows what else is going to happen.
I would prefer to book firevtly with jet2, as they have more and better deals, can manage your booking on the app, e.g. add seats etc (with Hays app you can't do anything but view booking, and have to call for everything). Also, with Jet2 you can pay deposit and pat remaining balance later. With Hays they will harass you daily for every pound, even though the final payment day has been agreed for a week or two in advance. The prices seems to be higher with Hays too, so I don't reallt see a point booking through them.
January 20, 2025
Reply from Hays Travel - Silverburn
Thank you for taking the time to leave a review. Thank you for your kind comments regarding the service you received from the team. We are glad any errors were resolved. Holiday prices and availability are changeable as we are all working with live systems. Which can be frustrating. Wishing you an enjoyable holiday and please don't hesitate to contact the team should you need anything further.
The staff were very knowledgeable of…
The staff were very knowledgeable of holiday we wished to book and made good recommendations as have never cruised before.
January 7, 2025
Laura at Hays Travel Excellent Customer Service
Laura at Hays travel Silverburn was great with us provided all the information needed for our holiday and got us the best price
January 11, 2025
Rebecca really helpful getting us…
Rebecca really helpful getting us sorted for our holiday
January 9, 2025
Booking experience
The girl Laura in Silverburn who made our booking was very friendly and professional.
Would recommend booking with Hays Travel to everyone.
December 28, 2024
At ease
I had excellent service I was listened to and was then taken through a selection of options all based on what I had asked for I felt very much at ease I was not rushed and successfully got exactly what I wanted the assistant was called Laura and I left feeling I had a new friend.
January 1, 2025
Reply from Hays Travel - Silverburn
Good Afternoon Elspeth,
Thank you for the lovely review. It was a pleasure working with on this holiday.
Kind Regards
Laura
Perfect booking experience without any stress
First time I've used a travel agent in 20 years. Cannot praise them enough. We only popped in to get some info on a destination we have not been to before. Rebecca the advisor knew everything we needed to know and much much more. When we went in the next day she helped us book and guided us getting the right help for my daughter who is blind. This took away all the stress I normally get when trying to book a holiday with my daughter. Everyone in the store was very professional yet friendly too. Thank you so much for all your help.
December 30, 2024
Summer 2025
We came to store yesterday and we were assisted by Sophie and she was great her knowledge of Turkey and the understanding she had of what we were looking for in a location/holiday really helped us make the decision to book for the summer,
December 30, 2024
Popped into Hays Silverburn to get my…
Popped into Hays Silverburn to get my boarding passes for my next trip to Tenerife. Rebecca looked after the paperwork in a very friendly and efficient manner. I booked another holiday to Tenerife at the same time and Rebecca dealt with all my questions in a friendly and efficient manner. Hays Silverburn is a very welcoming environment. It was Black Friday and the internet was under pressure but the staff remained professional throughout. A great experience, thanks Rebecca.
November 30, 2024
Reply from Hays Travel - Silverburn
Thank you for your kind review! We look forward to seeing you again in store soon.
Kind Regards
Barry
Laura was very friendly and helpful
Laura was very friendly and helpful! Highly recommend visiting the silverburn branch
December 8, 2024
Reply from Hays Travel - Silverburn
Thank you for your kind review! We look forward to seeing you again in store soon.
Kind Regards
Barry
Winter sunshine holiday
Barry was amazing and found us a great deal. Looking forward to a January cruise.
December 4, 2024
Reply from Hays Travel - Silverburn
Thank you for your kind review! We look forward to seeing you again in store soon.
Kind Regards
Barry
Reply from Hays Travel - Silverburn
Thank you for your kind review! We look forward to seeing you again in store soon.
Kind Regards
Barry
Barry helped me get the best deal…
Barry helped me get the best deal booked in seconds no hassle highly recommend
November 28, 2024
Reply from Hays Travel - Silverburn
Thank you for your kind review! We look forward to seeing you again in store soon.
Kind Regards
Barry
Had a lovely experience at silverburn…
Had a lovely experience at silverburn didn’t get the gents name but what a lovely and most helpful guy he was,would recommend hays travel as all were very pleasant and made me feel welcome I even got a hug from the gent before I left lovely 🥰
November 27, 2024
Reply from Hays Travel - Silverburn
Thank you for your kind review! We look forward to seeing you again in store soon.
Kind Regards
Barry
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