Sarah from Hays Travel Silverburn helped me book the perfect break for my boyfriend and I to Morocco. Amazing atmosphere in the store, other colleagues were so welcoming and approachable- got biscuits... See more
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Charlene from Silverburn branch was amazing. We booked our Honeymoon with her and given how stressful everything wedding related has been sofar, it was refreshing how relaxed Charlene made us feel as... See more
Company replied
Hays caught my eye right away with some great offers advertised in their window. Once hooked we had to go inside and ask about a 'stay and cruise' holiday in New York and New England/Canada. The very... See more
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Leah my rep was excellent, guiding me through all of my options until I arrived at exactly what I required. Every question asked was replied efficiently and professionaly. Left Hays Travel delighted w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 74, 763 Barrhead Road, G53 6AG, Glasgow, United Kingdom
- 01415305504
4.8
Excellent
379 reviews
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Barry was very good took time to…
Barry was very good took time to explain all the options we had and the best for us and would book again with hays
April 19, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
5 star customer service from Barry who…
5 star customer service from Barry who is employed in the Silverburn store. We booked a cruise adding in additional dates to our departure and arrival to enable us to explore Singapore and Hong Kong. Barry gave us recommendations and took the time to discuss every stage of the booking process for the cruise, flights and hotels. Highly recommend asking for Barry when you visit the store as I would not hesitate to go back to him to book any future holiday travel.
April 16, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Once again we booked a holiday with…
Once again we booked a holiday with hays travel at Silverburn glasgow
Many thanks to Donna for all her patience and help in booking our holiday. All the stall are very helpful and friendly and nothing is any trouble to them. As I said on my last review will always book with and recommend Hays Silverburn they deserve a gold star
March 30, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
We were delighted with Laura as she was…
We were delighted with Laura as she was very attentive and took into account what we had requested. She did some different searches for us to get exactly what we wanted
March 27, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Great customer service
Staff member Barry really enthusiastic and informative about our needs and requirements.
March 16, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Barry you're very good and helpful I…
Barry you're very good and helpful I like you very professional.thanks Caroline
March 24, 2024
Unprompted review
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Staff very helpful and welcoming
Staff very helpful and welcoming, checked various options to arrange the dates we wanted, spent time going over all the options and then our booking.
Unable to remember the staff members name who helped us but she was very good and professional at her job. First time using Hays and would return to them for holidays
March 23, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Assistant Nikki was extremely helpful
Assistant Nikki was extremely helpful, had patience with us as we were unsure where to go.
March 23, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Sales rep couldn't be more helpful and…
Sales rep couldn't be more helpful and was very knowledgeable about the destination
March 21, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
My holiday was booked but the criteria…
My holiday was booked but the criteria we asked for was not met.
March 14, 2024
Reply from Hays Travel - Silverburn
Hi Mr Stewart, thank you for taking the time to review your experience while you visited the Silverburn branch.
I am sorry that we could not get it right for you first time.
I am just glad that we were able to correct the issue the next day and get a resolve to the issue.
I hope that we are able to show you the normal high standard of knowledge and customer service that at Hays Travel we pride ourselves on.
Kind Regards
Barry
Hassle free booking
Donna helped us find our perfect holiday with ease, we gave her the dates and our ideas and she found us exactly what we wanted. It was all so easy and stress free and we were given lots of information on our destination. The price was very reasonable, highly recommend Hays travel.
March 16, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Great service from start to finish…
Great service from start to finish Nikki was great making sure we had the best deal available, also calling me back with regular updates from her suppliers with our holiday to Florida.
March 17, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
As usual very efficient got us another…
As usual very efficient got us another great deal thanks Barry I’m Silverburn
March 13, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Really helpful
As soon as we went into the shop a lovely woman called Donna was really helpful and made sure we got what we were looking for
March 10, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry
Reply from Hays Travel - Silverburn
Hi There Robert,
Thank you for taking the time to leave a review and for booking with us here at Hays Travel.
We hope to see you again soon!
Kind Regards
David
Very helpful the lady was very good
Very helpful the lady was very good. She was very nice
March 2, 2024
Reply from Hays Travel - Silverburn
Hi Margaret.
Thank you for your kind feedback!
We hope to see you in store again soon.
Kind Regards
David
Reply from Hays Travel - Silverburn
Thank you Kristya for your lovely review and we look forward to seeing you in store soon. Sally.
Helpful staff
Helpful staff who were able to source my requirements for a short hotel stay in Dubrovnik prior to moving on with travelling .
February 28, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Sally.
Barry was so helpful when I was looking…
Barry was so helpful when I was looking to book for New York and Canada was let down with another company and Barry got me a fantastic deal would definitely recommend Hays Travel to my family and friends 😁
February 18, 2024
Reply from Hays Travel - Silverburn
Hi There Elizabeth,
Thank you for your great feedback for Barry and for booking with us!
We hope to see your and your family and friends soon.
Kind Regards
David
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