Sarah from Hays Travel Silverburn helped me book the perfect break for my boyfriend and I to Morocco. Amazing atmosphere in the store, other colleagues were so welcoming and approachable- got biscuits... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Charlene from Silverburn branch was amazing. We booked our Honeymoon with her and given how stressful everything wedding related has been sofar, it was refreshing how relaxed Charlene made us feel as... See more
Company replied
Hays caught my eye right away with some great offers advertised in their window. Once hooked we had to go inside and ask about a 'stay and cruise' holiday in New York and New England/Canada. The very... See more
Company replied
Leah my rep was excellent, guiding me through all of my options until I arrived at exactly what I required. Every question asked was replied efficiently and professionaly. Left Hays Travel delighted w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 74, 763 Barrhead Road, G53 6AG, Glasgow, United Kingdom
- 01415305504
4.8
Excellent
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Book with Charlene at Silverburn
The experience was made amazing by Charlene who helped us every step of the way booking our holiday was very patient with us as we asked a million questions as we are very indecisive and she helped us make an informed booking which we were delighted with
May 27, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Staff -Rowan Silverburn branch…
Staff -Rowan Silverburn branch extremely helpful. Took time to show us lots of different holidays that catered for the needs of teenagers and also adults.
May 24, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
The excellent service provided by the…
The excellent service provided by the staff in dealing with our holiday requesta
May 24, 2024
Reply from Hays Travel - Silverburn
Hi There Allan,
Thank you for your kind review! We look forward to welcoming you in store again soon.
Kind Regards
David
Excellent service
First class service from David Dyball. David’s expert knowledge and guidance made booking our first cruise very easy. We will certainly return to Hays.
May 23, 2024
Reply from Hays Travel - Silverburn
Hi There Ian,
Thank you so much for you kind review.
I am so glad we got this sorted for you and look forward to welcoming you in store again soon.
Kind Regards
David
First Class Service
Hays caught my eye right away with some great offers advertised in their window. Once hooked we had to go inside and ask about a 'stay and cruise' holiday in New York and New England/Canada. The very helpful member of staff soon worked his magic and made us an offer we couldn't refuse. He ran the extra mile offering to assist two complete novices in the art of preparing for a visit to USA/ Canada. This was all despite the shop being very close to closing time.
I dont have any hesitation in recommending Hays Travel for arranging a holiday.
May 21, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Reply from Hays Travel - Silverburn
Thank you for your lovely review! We can't wait to welcome you back into store again soon.
Kind Regards
Nikki
Nikki was great and took time to…
Nikki was great and took time to discuss everything thing with me had great experience with hays
May 16, 2024
Reply from Hays Travel - Silverburn
Hi There Christopher,
Thank you for your lovely review! We can't wait to welcome you back into store again soon.
Kind Regards
Nikki
The staff were very friendly and helpful
May 8, 2024
Reply from Hays Travel - Silverburn
Hi There Michael,
Thank you for your lovely review! We can't wait to welcome you back into store again soon.
Kind Regards
Nikki
😁😁😁😁
We had seen a holiday online but wanted to speak to someone face to face as we had a number of questions.
We dealt with Nicki at the Silverburn store and she was fantastic with us. Very helpful, pleasant and took time to answer all our questions.
May 13, 2024
Reply from Hays Travel - Silverburn
Hi There Brian,
Thank you for your lovely review! We can't wait to welcome you back into store again soon.
Kind Regards
Nikki
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
In store experience was great
In store experience was great, a couple of small errors on the travel docs but nothing that can't be easily rectified
May 10, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Reply from Hays Travel - Silverburn
Hi Sharon,
Thank you for your kind review! We hope to see you in store again soon.
Kind Regards
David
Great result!
I walked into the shop with a bunch of dates and an idea of where I wanted to go for a city break. I left with the perfect tailor made trip, thanks to the very helpful and patient Charlene
May 1, 2024
Reply from Hays Travel - Silverburn
Hi There Joyce,
Thank you for your lovely review! We can't wait to welcome you back into store again soon.
Kind Regards
David
Agent was knowledgeable on our cruise…
Agent was knowledgeable on our cruise and it was a good price
April 25, 2024
Reply from Hays Travel - Silverburn
Thank you for your kind review!
We hope to see you in store again soon.
Kind Regards
David
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Good service thankyou.
April 15, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Great Service
Visited Hays at Silverburn yesterday. Lovely staff pleasant and welcoming. Thanks to Barry for booking our trip in a pleasant and efficient way. Very pleased with the service and would have no hesitation in using them again.
April 25, 2024
Reply from Hays Travel - Silverburn
Hi There Carol,
Thank you for your kind review for Barry.
We can't wait to welcome you in store again soon.
Kind Regards
David
Staff all so friendly and helpful…
Staff all so friendly and helpful always try to book at this branch
April 25, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review!
We look forward to seeing you in store again soon.
Kind Regards
David
Great service
Lovely assistant who found me the exact holiday I had asked for. Great friendly service. Will definitely use Hays again.
April 22, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Barry took the time whilst shop was…
Barry took the time whilst shop was busy to go through our upcoming holiday paperwork thoroughly
Very organised
April 22, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.