Sarah from Hays Travel Silverburn helped me book the perfect break for my boyfriend and I to Morocco. Amazing atmosphere in the store, other colleagues were so welcoming and approachable- got biscuits... See more
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Charlene from Silverburn branch was amazing. We booked our Honeymoon with her and given how stressful everything wedding related has been sofar, it was refreshing how relaxed Charlene made us feel as... See more
Company replied
Hays caught my eye right away with some great offers advertised in their window. Once hooked we had to go inside and ask about a 'stay and cruise' holiday in New York and New England/Canada. The very... See more
Company replied
Leah my rep was excellent, guiding me through all of my options until I arrived at exactly what I required. Every question asked was replied efficiently and professionaly. Left Hays Travel delighted w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 74, 763 Barrhead Road, G53 6AG, Glasgow, United Kingdom
- 01415305504
4.8
Excellent
379 reviews
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Good experience.
I contact as much travel agents as possible for big holiday/cruise I wanted to go on. David managed to beat all the other quotes.
June 20, 2024
Reply from Hays Travel - Silverburn
Hi There Connor,
Thank you for your lovely review I am glad we got this boked for you!
Kind Regards
David
David was very knowledgeable friendly…
David was very knowledgeable friendly and patient. He spent time explaining our options.
June 28, 2024
Reply from Hays Travel - Silverburn
Hi There John,
Thank you for your lovely review! We look forward to seeing you again in store soon.
Kind Regards
David
We were in your silverburn office and…
We were in your silverburn office and Laura helped us she went over and beyond to get us our holiday booked she was so lovely
June 17, 2024
Reply from Hays Travel - Silverburn
Good Afternoon Mrs Taylor,
Thank you for your kind review! We look forward to seeing you again in store soon.
Kind Regards
David
Lovely friendly staff who listened to…
Lovely friendly staff who listened to who we were looking for.
June 15, 2024
Reply from Hays Travel - Silverburn
Hi There Lindsey,
Thank you for your lovely review! We hope to see you in store again soon.
Kind Regards
David
Great experience
Great experience booking with Hays travel. I usually book my holidays online myself but decided to use Hays travel due to booking with a different tour operator that I had no experience with. I am glad I did as Hays matched the online price which I had looked at and the staff member was very helpful and offered great advice. I stopped using travel agents a number of years ago due to a rubbish experience with one (not Hays travel) I highly recommend Hays and will definitely be booking with them again.
June 15, 2024
Reply from Hays Travel - Silverburn
Hi Helen,
Thank you for your lovely review! We look forward to seeing you in store again soon.
Kind Regards
David
David was so helpful and accommodating
David was so helpful and accommodating. He knew his stuff, nothing was too much trouble.
June 14, 2024
Reply from Hays Travel - Silverburn
Hi There Lynn,
Thank you for your lovely review! We hope to see you in store again soon.
Kind Regards
David
Barry was excellent.
June 15, 2024
Reply from Hays Travel - Silverburn
Hello,
Thank you for your kind review! We look forward to seeing you again in store soon.
Kind Regards
David
Quality service
The staff member David was very knowledgable on cruise holidays. He also spent time listening to what we wanted and worked hard to get all the elements in.
June 11, 2024
Reply from Hays Travel - Silverburn
Hi There Ann,
Thank you so much for your kind review! We hope to see you again in store soon.
Kind Regards
David
I booked a holiday to Tunisia
I booked a holiday to Tunisia. We were flying out on the Monday 3/06/2024 I requested an assisted requirement. I did ask Barrie 2 days before flying out for the paper work for the assistance. He told me not to worry just arrive at the airport it would be on tui’s manifest I arrived at the airport nothing had been booked. OCS did not know anything about me. Thank goodness I never booked my wheelchair to be taken with me. OCS had to book me on to their list if not I would have had go down 30 stairs in the building to go on to the aircraft please make sure you have all the paperwork before leaving the travel agent if I knew then what I know now I wouldn’t have booked with hay’s
June 3, 2024
Unprompted review
Reply from Hays Travel - Silverburn
Hi Mrs Dargavel,
Thank you for taking the time to call the branch earlier and let us know about the problems that you had encountered at check in with TUI.
On looking over the booking I am shocked that at the Airport you were told you had no assistance booked for you, as when we tried to check you in for your flight while in the branch this was not possible due to you having special assistance booked.
Once you send all the points over by email I will be more than happy to take this up with TUI on your behalf as discussed on our telephone call today.
Kind Regards
Barry
Barry was very helpful and knew what…
Barry was very helpful and knew what we’d need in terms of transfers.
June 11, 2024
Reply from Hays Travel - Silverburn
Hi There,
Thank you so much for your kind review! We look forward to seeing you again in store soon.
Kind Regards
Barry
Rowan was very helpful she help us a…
Rowan was very helpful she help us a lot to get our decision well done and thank you a lot!
June 9, 2024
Reply from Hays Travel - Silverburn
Hi Valeriu,
Thank you for your kind review, We hope to see you again in store soon.
Kind Regards
David
Excellent service.
David was very patient with us and answered all our questions with great knowledge.
June 8, 2024
Reply from Hays Travel - Silverburn
Hi There,
Thank you so much for your kind review! We look forward to seeing you again in store soon.
Kind Regards
David
Always go to hays travel Donna who I…
Always go to hays travel Donna who I see is always nice easy to talk to and listen to what we like I have never been disappointed with their services always welcome you in .
June 3, 2024
Reply from Hays Travel - Silverburn
Hi There,
Thank you so much for your kind review! We look forward to seeing you again in store soon.
Kind Regards
David
1st rate travel consultant
Our consultant listened to exactly what we wanted from a holiday and delivered
June 1, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your kind review!
We hope to see you in store again soon.
Kind Regards
David
Laura atsilverburn
Laura at. Silver burn was great from start finish help with any questions talked throw everything nice to speak face to face Taylor good to with explaining rate on money
May 25, 2024
Reply from Hays Travel - Silverburn
Thank you for your great feedback!
We look forward to seeing you in store again soon.
Kind Regards
David
Thank you David !
Had my holiday booked by David the assistant manager, David found me the perfect city break for my partners birthday, he was very knowledgable and could recommend things for us to do while away ! Also went above and beyond to email the hotel advising it was for a birthday surprise ! Can't thank David enough for all of his help !
May 30, 2024
Unprompted review
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Caribbean cruise…
We were looking for Caribbean cruise but we wanted to pay a bit more as it is a special holiday
Charlene was very patient with us and spent a lot of time getting the right deal for us Barry had some input too
We did book our cruise with Charlene as the experience showed through
April 26, 2024
Unprompted review
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Friendly and proficient!
The shop was busy but Nikki saw as come in and promptly greeted us. We had a destination in mind and a hotel we had already looked at on line,Nikki checked the prices with a few different operators to get us the best price with the best flight times. All in all great service so we would return to Hayes again in the future!
May 28, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Trip to Copenhagen
We came for currency and spoke to agents regarding holidays to Copenhagen.
Was very helpful and looked for hotels in our budget and central. Kept note of hotels and went back into Hays and booked trip with different adviser also very friendly and helpful so will use again to book in the future.
May 20, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
Very pl pick a…
Very pleasant Laura helped us pick a cruise. Good knowledge. Down to earth, genuine.
May 25, 2024
Reply from Hays Travel - Silverburn
Thank you so much for your lovely review and look forward to seeing you in the store soon. Barry.
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