Jade who booked our holiday, was very professional and friendly. Took time to listen to our needs, helped and advised. Excellent customer services. A real credit to the company. Because of her and... See more
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Kay has been amazing finding us our holiday to Jamaica, knowledge of the hotels and finding one that is not to noisy, has been fantastic. Very professional in her manner and communication. Cannot than... See more
Chris was great, helped find a cheaper deal and nothing was too much trouble. Listened to all my requirements and seemed to just really want to find the right holiday for my family. Made the whole pi... See more
Company replied
Amber has been absolutely amazing helping me book a special holiday for my 30th and we are so excited to go. This is the 3rd holiday I have booked with Amber and I really wouldn’t go to anyone else h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Forum, 12, ME10 3DL, Sittingbourne, United Kingdom
- 01795859633
4.9
Excellent
724 reviews
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Friendly and very helpful was Jade and…
Friendly and very helpful was Jade and nothing was to much trouble for her ,top marks all round, great service from Hays
June 27, 2026
Reply from Hays Travel - Sittingbourne
We're so glad to hear you received such excellent service and that our team was helpful. Thank you for sharing your positive experience!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Reply from Hays Travel - Sittingbourne
We're so pleased to hear our team provided helpful service. Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
Hays Travel at Sittingbourne.
The young lady we saw, Claire, was very patient and helpful. Hays Travel at Sittingbourne have always been friendly and helpful and would definitely use them again.
June 23, 2026
Reply from Hays Travel - Sittingbourne
We're so pleased to hear our team provided such patient and helpful service. Thank you for your kind words and loyalty!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
As always Chris found the hotel and…
As always Chris found the hotel and flight times that suited us and made another great holiday booking for us
June 21, 2026
Reply from Hays Travel - Sittingbourne
We are so happy I could assist with your holiday plans. Thank you for your kind words!
Kind Regards
Chris Keenan
Branch Manager
lovely friendly staff
lovely friendly staff! great customer service and would highly recommend to my family and friends.
June 20, 2026
Reply from Hays Travel - Sittingbourne
We are so pleased our staff provided you with such a positive experience. Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Very helpful and friendly
Very helpful and friendly - helped us to get exactly what we wanted
June 16, 2026
Reply from Hays Travel - Sittingbourne
Good afternoon Susan,
We're so glad we could help you find exactly what you wanted! Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Efficient member of staff.
Claire was very helpful and polite. We told her when and where we wanted to go and she got it all sorted with no problems.
June 15, 2026
Reply from Hays Travel - Sittingbourne
Good afternoon Linda Hills,
We're so pleased our team was helpful and polite. Thank you for your kind words about our service!
Kind Regards
Chris Keenan
Branch Manager
Always very helpful and knowledgeable.
Always very helpful and knowledgeable.
Would definitely use again and recommend to friends and family.
June 14, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your kind words! We are delighted to know you found our team helpful and knowledgeable.
Kind Regards
Chris Keenan
Branch Manager
All my questions were answered…
All my questions were answered respectfully.
You staff who were there on that day were the best .
Keep the good work Hays Travel
June 13, 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear your questions were answered respectfully. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We are so happy to hear you're impressed with our helpful and patient service. Thank you for your continued trust!
Kind Regards
Amber Valleley
Assistant Branch Manager
Very easy to book and staff are very helpful
Hays Travel is my go to place now for booking holidays. I check online for prices and to be honest if there is a difference it is not worth the hassle booking online as it is so small and Hays sort everything out for us. Special thanks to Kay for sorting this out for us and apologies with all the changes. Will be in again after the one in August to book another one for September. Thanks again :)
June 7, 2026
Reply from Hays Travel - Sittingbourne
We are so happy to hear you're impressed with our helpful and patient service. Thank you for your continued trust!
Kind Regards
Amber Valleley
Assistant Branch Manager
Great experience with Amber
I had a great experience in the Sittingbourne branch on Saturday 30th May with Amber. She was very knowledgeable and answered all our questions with ease. She also took her time and I did'nt feel rushed even though the branch was busy.
May 30, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! I am glad that I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind Regards
Amber Valleley
Assistant Branch Manager
Amber with brilliant from start to…
Amber with brilliant from start to finish , we got everything we needed and well within are budget
June 7, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! I am glad that I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind Regards
Amber Valleley
Assistant Branch Manager
I am very happy , I booked my cruise
I am very happy , the employee was very nice, he explained everything in detail and informed us about everything we needed to know, very professional
May 31, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful 5-star review! I am glad that I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Branch Manager
I very impressed second holiday ive…
I very impressed second holiday ive booked in two years, both been very helpful patient.
Thank you
May 31, 2026
Reply from Hays Travel - Sittingbourne
We are so happy to hear you're impressed with our helpful and patient service. Thank you for your continued trust!
Kind Regards
Chris Keenan
Branch Manager
Hays Travel
The simple ease of which it’s so…
The simple ease of which it’s so delightful making the decision to book yet another holiday. 😊😊😊👍🏽
Amber super sales lady is my main contact however all members of staff deserve credit.
I ran a busy sales office for 30 years keeping staff motivated and happy is not an easy challenge well done Hays.
May 24, 2026
Reply from Hays Travel - Sittingbourne
We are delighted to hear you find booking with us so delightful! It's wonderful to know our team provides excellent service. Thank you for your kind words and continued support.
Kind Regards
Chris Keenan
Branch Manager
Amber was brilliant I gave her a list…
Amber was brilliant I gave her a list of things we wanted and she came up with the perfect holiday. Not only did she get the holiday but also sorted out our euros and car parking at Gatwick. She made the booking extremely easy thank you.
May 12, 2026
Reply from Hays Travel - Sittingbourne
We are so pleased to hear that Amber provided such a seamless and comprehensive booking experience for you. Thank you for your kind words.
Kind Regards
Chris Keenan
Branch Manager
Good telephone communication from Keria…
Good telephone communication from Keria at the sittingbourne office and clear explanation of holiday offer.
May 16, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your kind words! We're so glad to hear Keira provided clear communication and helpful explanations.
Kind Regards
Chris Keenan
Branch Manager
Chris and the staff at Sittingbourne…
Chris and the staff at Sittingbourne branch of Hays Travel are fabulous. They’re knowledgeable, thoughtful about giving holiday options and genuinely want you to have a good holiday. We’re pretty sure we won’t be going anywhere else to book our holidays in the future. Chris is great and has done so much research for us. It’s a comfort to have his support when we really don’t know what we’re doing and haven’t had much experience in the holiday area of life. He more than covers all bases for us.
May 17, 2026
Reply from Hays Travel - Sittingbourne
I are so pleased to hear about your wonderful experience with myself and my team . It's fantastic to know that my colleagues provided such knowledgeable and thoughtful assistance in planning your holiday. We truly appreciate your kind words and look forward to helping you with future travel plans.
Kind Regards
Chris Keenan
Branch Manager
Our local shop in sittingbourne is …
Our local shop in sittingbourne is just the best pla e to go for holiday booking help a
The staff are very helpfull
May 8, 2026
Reply from Hays Travel - Sittingbourne
Thank you for your wonderful review! We are so pleased to hear our team provided excellent help with your holiday booking.
Kind Regards
Hays Travel Sititngbourne
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