Jade who booked our holiday, was very professional and friendly. Took time to listen to our needs, helped and advised. Excellent customer services. A real credit to the company. Because of her and... See more
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Kay has been amazing finding us our holiday to Jamaica, knowledge of the hotels and finding one that is not to noisy, has been fantastic. Very professional in her manner and communication. Cannot than... See more
Chris was great, helped find a cheaper deal and nothing was too much trouble. Listened to all my requirements and seemed to just really want to find the right holiday for my family. Made the whole pi... See more
Company replied
Amber has been absolutely amazing helping me book a special holiday for my 30th and we are so excited to go. This is the 3rd holiday I have booked with Amber and I really wouldn’t go to anyone else h... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Forum, 12, ME10 3DL, Sittingbourne, United Kingdom
- 01795859633
4.9
Excellent
724 reviews
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Our agent was really great and went…
Our agent was really great and went through all the options and different dates available for us and even called up to get us the best deals. Really appreciated the time and effort spent getting us a dream holiday. Thanks!
May 10, 2026
Reply from Hays Travel - Sittingbourne
We're so glad we could help you find your dream holiday! We appreciate your kind words about our team's effort and dedication. We hope you have an amazing trip!
Kind Regards
Chris Keenan
Branch Manager
Thank you Amber
Amber was a great help suggesting destinations and took time to discuss options that would suit my family. She was knowledgeable, patient and we can’t wait for our trip. Thank you.
May 9, 2026
Reply from Hays Travel - Sittingbourne
We're so glad we could help you plan your family trip! We appreciate your kind words and look forward to hearing about your adventures.
Kind Regards
Chris Keenan
Branch Manager
TENERIFE BOOKING FOR 2027
AMBER WAS VERY WELCOMING AND SORTED OUR HOLIDAY ARRANGEMENTS. SHE WAS VERY KNOWLEDGABLE ABOUT THE BOOKING PROCESS AND GAVE ADVISE ABOUT THE BEST WAY TO SORT OUR MONEY SAFELY WHILST ABROAD. WE WOULD NOT HESITATE TO RETURN TO HAYS TRAVEL FOR OUR FUTURE BOOKINGS. EXCELLENT SERVICE.
April 27, 2026
Reply from Hays Travel - Sittingbourne
We appreciate you sharing your positive experience. We're happy to hear that our team member was welcoming and knowledgeable, providing excellent service and helpful advice. Thank you for your future booking intentions!
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We appreciate your kind words. We are so happy we could assist you in booking the holiday you were hoping for.
Kind Regards
Chris Keenan
Branch Manager
Keira Stapley was absolutely amazing…
Keira Stapley was absolutely amazing and managed to find us the perfect holiday! From start to finish, the whole process was stress-free and incredibly easy. She took the time to understand exactly what we were looking for and handled everything seamlessly. We couldn’t have asked for a better experience and would highly recommend her to anyone looking to book a holiday.
April 17, 2026
Reply from Hays Travel - Sittingbourne
We're so happy we could provide you with such a positive and stress-free holiday booking experience. It's great to hear that Keira understood your needs and found you the perfect holiday. Thank you for your recommendation!
Kind Regards
Chris Keenan
Branch Manager
Extremely happy with the service…
Extremely happy with the service provided, very helpful staff, ten out off ten.
April 19, 2026
Reply from Hays Travel - Sittingbourne
We are so happy to hear that myself and my team were helpful and that you were pleased with our service. Thank you for your perfect rating!
Kind Regards
Chris Keenan
Branch Manager
I’ve been booking my holidays with Jade…
I’ve been booking my holidays with Jade Beckwith at Hays Travel Sittingbourne for years, and I honestly wouldn’t go anywhere else. Jade is always incredibly helpful, friendly, and professional, and she consistently goes above and beyond to find the best options to suit exactly what I’m looking for.
Nothing is ever too much trouble—whether it’s answering questions, making changes, or offering advice, she makes the whole process smooth and stress-free. Her knowledge and attention to detail give me complete confidence every time I book.
I always feel well looked after and truly valued as a customer. Highly recommend Jade to anyone looking for a reliable and personal service!
March 26, 2026
Reply from Hays Travel - Sittingbourne
We appreciate you taking the time to share your kind words. We're happy to hear that your experiences have been smooth and stress-free. It's great to know you feel valued, and we look forward to helping you with future plans.
Kind Regards
Chris Keenan
Branch Manager
All the staff have always been very…
All the staff have always been very helpful and knowledgeable that i have come across. I have booked before and come back due to the above.
Chris stands out to me and he was the reason I rebooked as his attention to details on my first booking made our holiday that it that much better.
April 16, 2026
Reply from Hays Travel - Sittingbourne
We appreciate you sharing your experience with us. It's great to hear that My team's helpfulness and knowledge made your holidays better. We're happy that our attention to detail made you rebook.
Kind Regards
Chris Keenan
Branch Manager
Welcoming and friendly staff
Welcoming and friendly staff, they always find myself and my husband exactly what we are looking for.
They have lots of knowledge and good advice which makes booking our holidays with Hays so easy.
This is why we return again and again.
April 12, 2026
Reply from Hays Travel - Sittingbourne
We appreciate your wonderful review! It's great to know our team's knowledge and friendly service makes booking your holidays easy. We are so happy you return to us again and again.
Regards
Chris Keenan
Branch Manager
We had specific dates to replace a…
We had specific dates to replace a holiday that had been cancelled. KEIRA was so patient and helpful.We left with a holiday booked and dates the same so didn't have to change our hotel/car park booking
April 3, 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience - I'm so glad Keira was able to make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
Jade made my experience so easy and…
Jade made my experience so easy and found me flights to Belfast. She also showed me the solo range of holiday for me next year. Nothing is too much effect. That’s the reason why I keep going back and recommending them to my friends and family.
March 22, 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience - I'm so glad Jade was able to make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
Was made welcome with a big warm smile
Was made welcome with a big warm smile, bent over backwards to accommodate our holiday and even though this store is not our local travel agents I will be booking all future holidays from here, 5* people 5* service. Highly recommend
March 20, 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience—I'm so glad I was able to make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
The manager was friendly attentive and…
The manager was friendly attentive and knew his job
March 21, 2026
Reply from Hays Travel - Sittingbourne
We appreciate your feedback and are so happy to hear that I was helpful and attentive during your visit with us.
Kind regards
Chris
Hays Travel
Sittingbourne
Super helpful team at Sittingbourne
Chris and the team are always really helpful and extremely knowledgeable, we have booked several trips with the sittingbourne branch now. We had our recent Holiday cancelled due to current travel concerns. Chris and the team helped us arranged alternative plans at short notice and we still had an amazing time away.
March 14, 2026
Reply from Hays Travel - Sittingbourne
We appreciate your kind words! We are so glad we could assist with your travel changes and that you still had a wonderful time. Thank you for booking with us.
Kind regards
Chris
Hays Travel
Sittingbourne
Colleague was very helpful and…
Colleague was very helpful and understanding of my needs
March 11, 2026
Reply from Hays Travel - Sittingbourne
We appreciate your positive feedback and are so glad our colleague met your needs with understanding and helpfulness. Thank you for booking with us.
Kind regards
Chris Keenan
Branch Manager
Hays Travel
Sittingbourne
Great staff
As always the staff at the Sittingbourne branch were extremely knowledgeable and helpful. Chris and his staff found us the holiday we were looking for and we are very happy. Thank you
March 18, 2026
Reply from Hays Travel - Sittingbourne
We appreciate you taking the time to share your experience. We're happy to hear that my team found you the holiday you were looking for. Thank you!
Kind regards
Chris Keenan
Branch Manager
Hays Travel
Sittingbourne
Very helpful and knowledgeable first…
Very helpful and knowledgeable first class service.
March 12, 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience - I'm so glad Chris could make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
Staff were very helpful & friendly.
March 13, 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience—I'm so glad I could make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
the assistant was very helpful in…
the assistant was very helpful in getting me the stay i required.
would use this branch again.
March 10, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that Amber provided helpful service and secured the stay you needed. We appreciate your intention to return!
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday ! It's great to know that Jade was so helpful in arranging your trip and finding you a great deal.
Kind Regards
Chris Keenan
Branch Manager
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