Jade who booked our holiday, was very professional and friendly. Took time to listen to our needs, helped and advised. Excellent customer services. A real credit to the company. Because of her and... See more
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Kay has been amazing finding us our holiday to Jamaica, knowledge of the hotels and finding one that is not to noisy, has been fantastic. Very professional in her manner and communication. Cannot than... See more
Company replied
Chris was great, helped find a cheaper deal and nothing was too much trouble. Listened to all my requirements and seemed to just really want to find the right holiday for my family. Made the whole pi... See more
Company replied
Amber has been absolutely amazing helping me book a special holiday for my 30th and we are so excited to go. This is the 3rd holiday I have booked with Amber and I really wouldn’t go to anyone else h... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Forum, 12, ME10 3DL, Sittingbourne, United Kingdom
- 01795859633
4.9
Excellent
724 reviews
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Absolutely seamless process
Absolutely seamless process. Very quick and easy and helpful as usual
March 9, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday ! It's great to know that Jade was so helpful in arranging your trip and finding you a great deal.
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We appreciate you taking the time to leave us such a wonderful review! We are so glad to hear that you found our service helpful and friendly.
Kind Regards
Chris Keenan
Branch Manager
Just booked our trip to Thailand went…
Just booked our trip to Thailand went into store and Keira was amazing super helpful and friendly. Very easy end to end experience
March 3, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that your trip booking experience was amazing! It's great to know that Keira was helpful and friendly. Thank you for your positive feedback.
Kind Regards
Chris Keenan
Branch Manager
First class very helpful staff used…
First class very helpful staff used hayes travel many times
March 2, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday! It's great to know that the team were so helpful in arranging your trip and finding you a great deal. We appreciate you coming back to us.
Kind Regards
Amber Valleley
Assistant Branch Manager
Hays Sittingboure
Chris from Hays Sittingboure was knowledgeable, professional and supported me and my friends with booking a city break. Highly recommended.
February 15, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday ! It's great to know that I was so helpful in arranging your trip and finding you a great deal.
Kind Regards
Chris Keenan
Branch Manager
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday ! It's great to know that Kay was so helpful in arranging your trip and finding you a great deal. We appreciate you coming back to us.
Kind Regards
Chris Keenan
Branch Manager
We explained to Jude what we were…
We explained to Jude what we were looking for and she navigated her system to find us a holiday which will hopefully be all that we were looking for. She was very friendly and helpful.
February 21, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday ! It's great to know that Jade was so helpful in arranging your trip and finding you a great deal. We appreciate you coming back to us.
Kind Regards
Chris Keenan
Branch Manager
Nothing was too much trouble for Amber …
Nothing was too much trouble for Amber who booked our holiday. She checked dates to see if there were any promotions offered which we really appreciated. She was patient and didn’t rush us when we were making up our minds over choices so we felt supported not pressured which was very pleasant. We will return to Amber and we trust her advice. She is helping us every step of the way .
February 22, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday ! It's great to know that Amber was so helpful in arranging your trip and finding you a great deal. We appreciate you coming back to us.
Kind Regards
Chris Keenan
Branch Manager
A warm greeting with experienced helpful staff
Friendly staff with experienced helpful information
February 13, 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience—I'm so glad I could make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
Helpful Service
After explaining what I wanted and budget available, suggestions on locations were swiftly received for my consideration.
Following discussions with agent on the various choices I was considering, decision
made and holiday booked.
February 20, 2026
Reply from Hays Travel - Sittingbourne
We’re delighted to hear that you enjoy booking your holidays with us. Thank you for sharing your positive experience—I'm so glad that Chris could make the process smooth and enjoyable. We truly appreciate your feedback and your continued support
Kind regards
Amber Valleley
Assistant Branch Manager
Great Service
February 12, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday ! It's great to know that our team was so helpful in arranging your trip and finding you a great deal.
Kind Regards
Chris Keenan
Branch Manager
Great service
Amber really made us feel welcome and really made the effort to get exactly what we required for our holiday. Even when the shop was closing she didn't mind staying on to complete the booking.
February 9, 2026
Reply from Hays Travel - Sittingbourne
We appreciate you taking the time to share your experience. We are so happy to hear that we made you feel welcome and got you exactly what you required for your holiday.
Kind Regards
Chris Keenan
Branch Manager
⭐⭐⭐⭐⭐ Really friendly, helpful service – great experience
We booked our holiday through Hays Travel. The Forum and honestly had such a good experience.
My girlfriend was walking past and spotted a deal in the window for the exact week we’re both on leave (it’s her birthday week), so we thought we’d pop in and ask about it. The lady who helped us was lovely – really easy to talk to and genuinely helpful, not pushy at all.
She found us a self-catering place in Kefalonia for May at a great price and then even tried adding a discount code, even though she wasn’t sure it would work. It actually knocked £100 off, which was a nice surprise!
The whole thing just felt simple and stress-free. We got exactly what we wanted and left feeling really excited about the trip.
Would definitely book with them again and would happily recommend them to anyone planning a holiday.
February 9, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you had such a positive experience booking your holiday to Kefalonia! It's great to know that our team was so helpful in arranging your trip and finding you a great deal. We appreciate you recommending us.
Kind Regards
Chris Keenan
Branch Manager
Very helpful and friendly staff
Very helpful and friendly staff, went out of their way to find me better flights times and a good price
February 4, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you enjoy booking holidays with us. Thank you for sharing your positive experience and I am glad Jade made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Reply from Hays Travel - Sittingbourne
We're happy to hear that you enjoy booking holidays with us. Thank you for sharing your positive experience and I am glad I made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Very very helpful friendly staff
Very very helpful friendly staff, this is my first solo holiday and was shown all the options of good places to travel to.
All the staff were very friendly and welcoming and would definitely recommend this to anyone looking to book a holiday .
February 2, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you enjoy booking holidays with us. Thank you for sharing your positive experience and I am glad Jade made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Reply from Hays Travel - Sittingbourne
We're happy to hear that you enjoy booking holidays with us. Thank you for sharing your positive experience and I am glad Keira made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Branch Manager
Amber was warm and welcoming from the…
Amber was warm and welcoming from the start and went above and beyond to ensure she found everything I wanted. She was patient when I was very indecisive and kept asking her to look at something else. Another great experience with Hays Travel
February 9, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you enjoy booking holidays with us. Thank you for sharing your positive experience and I am glad Amber made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Branch Manager
Amber and Chris was so helpful
Amber and Chris was so helpful! Was booking a city break with Amber, looking through different times and dates, Chris had overheard and gave us a wonderful suggestion! Without the two of them I don’t think I would have got the perfect price for the city break.
February 8, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you enjoy booking holidays with us. Thank you for sharing your positive experience and I am glad Amber and myself made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Branch Manager
Amber was very polite and welcoming…
Amber was very polite and welcoming upon arrival and went above and beyond in helpfulness by contacting an outside agency and getting my membership numbers combined and confirmed to give me the best value for our booking she also continued to work on our booking when I had to go and updated me expeditiously. I would be happy to recommend Hays travel to all of my friends and family
February 6, 2026
Reply from Hays Travel - Sittingbourne
We're happy to hear that you enjoy booking holidays with us. Thank you for sharing your positive experience and I am glad Amber made the process easy and enjoyable; we appreciate your feedback and continued support.
Kind regards
Chris Keenan
Branch Manager
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