Megan was helpful looked at many different places for us to go for our budget, she gave us her knowledge of some of the places as she had visited them which is always helpful. we have booked with Hays... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rubi who served was brilliant as we had no idea where we wanted to go or what was available. Rubi selected several locations after listening to our preferences and we were pleased with what she offere... See more
Company replied
Very helpful and knowledgeable. Spent plenty of time looking for the right cruise for us, even suggesting ideas that we hadn't thought of. Gave us an extra discount, making it better than going dire... See more
Company replied
Always book with Hays travel staff polite and friendly Prices are good because they look for very best deals. Very helpful for older people who not internet experienced. D.Knaggs.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
84/88 Lumley Road, PE25 3ND, Skegness, United Kingdom
- 01754867928
4.9
Excellent
794 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always good knowledge of what people…
As always good knowledge of what people need..and patient..and good listeners ..
May 30, 2026
Reply from Hays Travel - Skegness
Ian white,
We're so pleased to hear our team provided such knowledgeable and patient assistance. Thank you for your kind words.
Kind Regards
Hays Travel Skegness
NO PRESSURE FROM THE STAFF TO GET YOUR…
NO PRESSURE FROM THE STAFF TO GET YOUR PERFECT HOLIDAY FOR THE PRICE YOU REQIRE AND YOUR FLIGHT OPTIONS FROM YOUR PREFERENCES OF AIRPORT AND TIMES OF FLIGHTS
June 6, 2026
Reply from Hays Travel - Skegness
Michael,
We're so glad our team could help you find your perfect holiday without any pressure, matching your preferences! Thank you for your kind words.
Kind Regards
Hays Travel Skegness
Very good staff
Very good staff , helpfull .courteous, cant really say anymore.but thankyou.
June 3, 2026
Reply from Hays Travel - Skegness
Norman,
Thank you for your kind words and 5-star review! We appreciate your feedback.
Kind Regards
Hays Travel Skegness
We always go to hays travel the staff…
We always go to hays travel the staff are friendly and helpful. And go above and beyond to get you the holiday that you are looking for.
May 23, 2026
Reply from Hays Travel - Skegness
Mr&Mrs Battisson,
We are so pleased to hear about your positive experiences with us. It's wonderful to know we can always assist you. Thank you for your kind words!
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
Angela Swift,
We are so pleased our team provided excellent service. Thank you for your kind words.
Kind Regards
Hays Travel Skegness
I use Hays travel quite a lot and…
I use Hays travel quite a lot and always greeted with a smile and pleasantries. Was seen by Becky. Very friendly and knowledgeable.
June 2, 2026
Reply from Hays Travel - Skegness
Peter Day,
Thank you for your kind words! We're so glad you had a positive experience. We appreciate your continued loyalty.
Kind Regards
Hays Travel Skegness
Lovely ladies in the Shop helpful got…
Lovely ladies in the Shop helpful got what I wanted
May 29, 2026
Reply from Hays Travel - Skegness
We are so pleased our team was helpful and you found what you needed.
Kind Regards
Hays Travel
So helpful thank you
May 28, 2026
Reply from Hays Travel - Skegness
Thank you for a lovely review - we are so happy you found us helpful and we hope you have a lovely holiday. Many thanks, Skegness :)
Reply from Hays Travel - Skegness
Thank you for your review - we are always so happy to help and we hope you have a lovely holiday. Many thanks, Skegness :)
The person I spoke to was helpful and…
The person I spoke to was helpful and also had a lot of knowledge about the ship.
I was extremely happy with the service I received and the simplicity of getting booked.
May 25, 2026
Reply from Hays Travel - Skegness
Thank you for your wonderful review. We are so pleased to hear you had a great service in store - Many Thanks Team Skegness :)
Went into shop to book a holiday and…
Went into shop to book a holiday and not sure where we wanted to go. (Becky) was very helpful and went above and beyond to help us.
May 24, 2026
Reply from Hays Travel - Skegness
Thank you for such a lovely review - we are so happy we was able to find you your perfect holiday! Have a great time. Many thanks, Skegness :)
Fantastic service
The service I have been given whilst inquiring about my trip has been top notch from start to finish.
Megan was helpful informative and investigative of anything we didn’t know.
She’s a credit to your company. My trip has been book let’s hope that is as good as the service from you guys
May 21, 2026
Reply from Hays Travel - Skegness
Thank you for your wonderful review. We are so pleased to hear you had a great service in store - Many Thanks Team Skegness
Very helpful.
May 21, 2026
Reply from Hays Travel - Skegness
Thank you so much for leaving me a 5 star review! Was pleasure to get you booked :) - Megan
The staff (Rubi) as outstanding!
The staff (Rubi) as outstanding!! We have booked to go to Tasmania and have used Hays Travel when we visited 12 months ago. Without hesitation, we returned to Hays this year to book our return trip. The staff are excellent and Rubi managed to secure our bookings during our visit and at a better cost. The service at Hays Skegness is exceptional!! I use a Hays travel money card for all holidays. It is easy to load multiple currencies and convenient to use when in foreign countries.
May 9, 2026
Reply from Hays Travel - Skegness
We are so pleased to hear about your excellent experience with us. It's wonderful to hear that Rubi could secure your booking at a great cost. We appreciate your kind words and thank you for booking with us again - Team Skegness
The service we received was superb
The service we received was superb; the advisor was helpful, polite and pleasant, she was able to sort our future holiday out with ease.
May 14, 2026
Reply from Hays Travel - Skegness
Thank you for your kind words. We are delighted we could make your holiday planning easy and pleasant and will let the consultant who served you know - Team Skegness
My Holiday
Very friendly and helpful young lady and no hassle when booking the holiday 😃.
May 15, 2026
Reply from Hays Travel - Skegness
Thank you for your review so pleased to hear you had a hassle-free experience booking your holiday with us.
Kind Regards
Team Skegness
Madison and Nicole were both lovely to…
Madison and Nicole were both lovely to deal with both very efficient and helpful
May 14, 2026
Reply from Hays Travel - Skegness
Thank you for sharing your positive experience! We are happy our team was helpful and efficient.
Kind Regards
Team Skegness
Reply from Hays Travel - Skegness
We are so glad that you were happy with our service and that you encountered no issues. Thank you for your positive feedback!
Kind Regards
Hays Travel Skegness
Very helpful staff
Very helpful staff, easy to book, will definitely use again, excellent service
May 10, 2026
Reply from Hays Travel - Skegness
We appreciate your kind words and are so happy to hear that our team was helpful and the booking was easy!
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
We appreciate you taking the time to share your experience; we are so happy to hear our staff were helpful during your visit.
Kind Regards
Hays Travel Skegness
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.