Hays Travel - Skegness Reviews 

798
TrustScore 5 out of 5

4.9

84/88 Lumley Road, PE25 3ND Skegness, GB


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Rated 5 out of 5 stars

Megan was helpful looked at many different places for us to go for our budget, she gave us her knowledge of some of the places as she had visited them which is always helpful. we have booked with Hays... See more

Company replied

Rated 5 out of 5 stars

The agent (Eva) was very knowledgeable, efficient and helpful. She dealt with us in a very pleasant and professional manner during our booking process. She is an asset to the company

Company replied

Rated 5 out of 5 stars

Rubi who served was brilliant as we had no idea where we wanted to go or what was available. Rubi selected several locations after listening to our preferences and we were pleased with what she offere... See more

Company replied

Rated 5 out of 5 stars

Very helpful and knowledgeable. Spent plenty of time looking for the right cruise for us, even suggesting ideas that we hadn't thought of. Gave us an extra discount, making it better than going dire... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 84/88 Lumley Road, PE25 3ND, Skegness, United Kingdom

  • 01754867928

4.9

Excellent

TrustScore 5 out of 5

798 reviews

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4.9

All reviews

(798)

117,250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Member of staff

Member of staff, listen to my request, searched your system and found me a great holiday. Booked and fully explained.

January 1, 2026
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Reply from Hays Travel - Skegness

Thank you so much for your lovely review, I was so happy to see you have got something booked. You deserve the sunshine :) - Many thanks Madison

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff

December 31, 2025
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Reply from Hays Travel - Skegness

Thank you so much for such a lovely review, we will pass this onto Tallulah when she is next in store :) - Many Thanks from Team Skegness

Rated 5 out of 5 stars

Happy and helpful

Julie was very helpful went through every detail to find us the best holiday.She is very good at her job as she found very easy to find the holiday we were looking for. 10 out of 10

December 30, 2025
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Reply from Hays Travel - Skegness

We appreciate you taking the time to share your kind words. We will be sure to pass this on to Julie. Thank you for booking with us - Team Skegness

Rated 5 out of 5 stars
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Reply from Hays Travel - Skegness

Thank you for a lovely review. So happy we was able to get you booked and sorted. We hope you have a lovely holiday. Many thanks, Rubi :)

Rated 5 out of 5 stars

Very helpful polite staff

Very helpful polite staff. Took time to find the right holiday and checked extra things that were good for us.

November 11, 2025
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Reply from Hays Travel - Skegness

Thank you for such a lovely review - we are so happy to have got you booked again and we hope you have a lovely holiday. Many thanks, Hays Travel Skegness :)

Rated 5 out of 5 stars

Cruise booked!

Nicole, in the Skegness branch, was lovely. She talked us through everything, gave us different options and advice. We booked our 35 day cruise there and then and look forward to dealing with them again in the future. First class service!

December 18, 2025
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Reply from Hays Travel - Skegness

Good Afternoon, It was a pleasure meeting you both and look forward to seeing you both in the new year! I'm glad we found something to look forward to if we can be any more help please let me know.

Rated 5 out of 5 stars

…great result

Was having trouble getting my visa for Australia. The wonderful lady at Hays Travel sorted it for me. She went through all the different flights until she found one that suited me. She even sort out my travel insurance. The whole experience was great and I would recommend this company to everyone

December 13, 2025
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Reply from Hays Travel - Skegness

Thank you so much for leaving us such a lovely review.
I'll pass your kind words over to Becky.
We hope you have a fantastic trip! - Eva

Rated 5 out of 5 stars

Becky was great

Becky was great, she spent lots of time talking to me to find out what I was looking for and then got on the phone for the best prices. All the while she was showing me pictures of the hotel the area and all the chances for excursions. Booking with her was a very good experience and the rest of the girls were very welcoming.

December 9, 2025
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Reply from Hays Travel - Skegness

Thank you for the lovely feedback regards the service in store. It was a pleasure to speak to you and get your holiday sorted. Speak to you soon Becky :-)

Rated 5 out of 5 stars

You can trust Hays Travel to keep you…

You can trust Hays Travel to keep you updated if anything changes with your holiday dates and are always very polite.

November 30, 2025
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Reply from Hays Travel - Skegness

Thank you for this lovely review :) hope to see you again in store soon - Kind Regards Madison

Rated 5 out of 5 stars

We like the staff they always make us…

We like the staff they always make us welcome and we can have a laugh with nothing is to much trouble

November 23, 2025
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Reply from Hays Travel - Skegness

Thank you for your feedback - always a pleasure to see you both and help you with your next holiday :-) .. see you soon - Julie

Rated 5 out of 5 stars

Just brilliant from booking the holiday…

Just brilliant from booking the holiday to me leaving the shop . Very pleasant indeed

December 2, 2025
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Reply from Hays Travel - Skegness

Thank you for the lovely comment regards the service in store with Tallulah I will be sure to pass this on. Many Thanks Team Skegness :-)

Rated 5 out of 5 stars

We had a really great experience Rubi…

We had a really great experience Rubi from the Skegness team was very helpful and listened to what we wanted and dealt with us very kindly

November 30, 2025
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Reply from Hays Travel - Skegness

Thank you for your lovely review - I am so glad we was able to get you booked and we hope you have a lovely holiday. Many thanks, Rubi :)

Rated 5 out of 5 stars

Staff very helpful.

November 29, 2025
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Reply from Hays Travel - Skegness

Thank you very much for this review, my pleasure to get another holiday booked for you :) Kind Regards Madison

Rated 4 out of 5 stars

Helpful

Firstly a negative. The email is addressed to Zoe who is going on the holiday but Josie is the lead person and has this email. A small point but relevant.
It took over an hour for me to get a call back but this was because the trainee needed a supervisor with her to continue.
All was sorted in the end to my satisfaction.

November 29, 2025
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Reply from Hays Travel - Skegness

Thank you for taking the time to feedback to us regarding your holiday booking experience and for being patient whilst Tallulah got the assistance she needed whilst in her training. I apologise the email was addressed incorrectly and have amended this accordingly and will ensure this is used as a learning curve in future. Thank you once again for booking with us and we will see you soon - Team Skegness

Rated 5 out of 5 stars

Hays travel is excellent

The best experience we've had booking a holiday. After giving Becky what we were looking for she found exactly the right holel and area. We will certainly be going back to Hays travel again.

November 27, 2025
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Reply from Hays Travel - Skegness

Thank you so much for such a lovely review, we will pass this onto Becky when she is next in store :) - Many Thanks from Team Skegness

Rated 5 out of 5 stars

I haven’t the faintest idear what the…

I haven’t the faintest idear what the company is doing well, I saw a young lady and it was her that did well, I think that she was very patiente with me, and although I must off seemed to keep changing my mind she remained very helpful. And we did manage to sort out the holiday that my friend and I wanted. I Thank her for that.

November 23, 2025
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Reply from Hays Travel - Skegness

Thank you for the lovely comment regards the service you received in store from Nicole, we will be sure to pass this on to her. Thank you again for booking with us in Hays Travel Skegness

Rated 5 out of 5 stars

Very helpful & polite with our booking…

Very helpful & polite with our booking & filling in the forms we needed

November 11, 2025
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Reply from Hays Travel - Skegness

Thank you so much for your feedback on your experience in store, We hope your excited for your upcoming holiday-Team Skegness

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Knowledgeable but not pushy

November 12, 2025
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Reply from Hays Travel - Skegness

Thank you for the lovely comment regards the service in store I will be sure to pass this on to Nicole. Many Thanks Team Skegness

Rated 5 out of 5 stars

Always great to go here.

Always great to go here. Staff are unfailingly helpful.

Give them some info and they will come up with a number of options to tailor your holiday.

We do book some trips directly or online, but for more complex holidays, Hays are definitely our go-to.

September 22, 2025
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Reply from Hays Travel - Skegness

Thank you for leaving your feedback on your experience in store, we hope your looking forward to your upcoming holiday.-Thank you Team Skegness

Rated 5 out of 5 stars

This is the first time I have used Hays…Excellent service

This is the first time I have used Hays Travel we normally use an online agent, Julie was brilliant, I knew which resort, hotel and flights we wanted, however Julie went above and beyond making the whole booking so quick and precise, I will certainly be booking future holidays through Hays.

Thank you Julie🙂

November 7, 2025
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Reply from Hays Travel - Skegness

Thank you so much for your lovely feedback - it was my pleasure to sort out your holiday for you and thank you for booking with me - see you soon - Julie

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