Well another excellent supportive booking by Kelsey. I was disappointed when my first holiday "date " was un available , but kelsey's reassurance that "i'm sure we will ge... See more
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See what reviewers are saying
We,always go to Skelmersdale to see Janette she is wonderful Nothing to much trouble and always,finds us the best flight times and holiday . Wouldn't go anywhere else.
Company replied
I book practically all my holidays through Hays. I find them very helpful and have even priced matched holidays for me. My 1st point of call in the branch is Ann-Marie (Skelnersdale) whether in pe... See more
Company replied
Always used Hays Travel, they are the best. Nothing was too much trouble for them. Searching many flights to get us the right one to accommodate 7 family members. Excellent service and all done with a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 The Concourse shopping centre, WN8 6LE, Skelmersdale, United Kingdom
- 01695 720117
4.9
Excellent
627 reviews
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Very knowledgeable and helpful with…
Very knowledgeable and helpful with everything we needed to know
February 3, 2026
Reply from Hays Travel - Skelmersdale
Caroline,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our team was helpful and knowledgeable.
Hays Travel
Listened to my wishes and helped me…
Listened to my wishes and helped me choose a holiday accordingly. Communication throughout, and I was welcomed by all staff. Got an amazing offer.
January 29, 2026
Reply from Hays Travel - Skelmersdale
Julie,
We're so happy to hear that we could help you choose a holiday that matched your wishes. We appreciate your feedback regarding our communication and offer.
Hays Travel
Sarah was helpful as always
Sarah was helpful as always, nothing is too much trouble. Takes all the stress and hassle out of the booking, lots of options explored and offered.
10/10👍. No doubt at all that we will be back.
January 22, 2026
Reply from Hays Travel - Skelmersdale
Thank you for you lovely feedback and we are happy to know your experience with us is stress free and look forward to seeing you in the branch again soon.
Janine is always a massive help when…
Janine is always a massive help when booking our holidays, always finding us the best deals and offers thank you and roll on our ten says in the sun x
January 28, 2026
Reply from Hays Travel - Skelmersdale
Thank you for your feedback, we will be sure to pass this on to Janine and hope you enjoy our time in the sun
Reply from Hays Travel - Skelmersdale
Thank you for you kind words we will pass your message onto Amy.
The assistant was more than helpful and…
The assistant was more than helpful and could not do enough.
January 22, 2026
Reply from Hays Travel - Skelmersdale
Mary,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our assistant was helpful.
Hays Travel
Would defo use again 👍
Millie was friendly, helpful and found us our holiday with good choices to choose from.
Will use again.
January 17, 2026
Reply from Hays Travel - Skelmersdale
Keith,
We appreciate you taking the time to leave us such a fantastic review. We are so happy to hear that you were provided with good choices.
Hays Travel
At Heys travel
At Heys travel, they do absolutely everything for their customers.
My recent cruise was perfect.
Thank you
September 7, 2025
Reply from Hays Travel - Skelmersdale
Thank-you for your kind works so glad you had a wonderful cruise look forward to seeing you soon.
Kind Regards Janette
Excellent advice and friendly service…
Excellent advice and friendly service received during booking .
January 23, 2026
Reply from Hays Travel - Skelmersdale
Thank-you for your kind words:)
Reply from Hays Travel - Skelmersdale
Thank you for you 5 star review and glad you had a great experience with us
Knowledgeable staff and Janette…
Knowledgeable staff and Janette managed to find a holiday suitable for my specific needs
January 19, 2026
Reply from Hays Travel - Skelmersdale
Thank-you for your kind words, I will be sure to pass this on.
Warmest Regards,
All at Hays Travel.
Great service,staff knowledgeable and…
Great service,staff knowledgeable and nothing to much trouble
January 18, 2026
Reply from Hays Travel - Skelmersdale
Thank-you for your kind words, I will be sure to pass this on.
Warmest Regards,
All at Hays Travel.
Staff very friendly and efficient
Staff very friendly and efficient. Told me everything I needed to know about my holiday. 2nd holiday I've booked with Hays for this year.
January 17, 2026
Reply from Hays Travel - Skelmersdale
Julie Wallace,
We appreciate you sharing your experience with us! We're so happy to hear that our team was friendly, efficient and informative for your holiday.
Hays Travel
Sarah was so helpful
Sarah was so helpful, and let me know every stage of booking the holiday .
I would definitely recommend to everyone i know .
January 13, 2026
Reply from Hays Travel - Skelmersdale
We're happy to hear that our assistance was helpful and informative during your holiday booking! We appreciate your recommendation very much.
Reply from Hays Travel - Skelmersdale
Thank you so much,we appreciate your feed back
The experience was brilliant Ann Marie…
The experience was brilliant Ann Marie was so patient and helpful.
January 11, 2026
Reply from Hays Travel - Skelmersdale
Thank-you for your kind words, I will make sure I pass this on to Ann-Marie.
Kindest Regards.
Reply from Hays Travel - Skelmersdale
Thank-you for your kind words, I will ensure I pass this on to Ann-Marie.
Kind Regards:)
Janine from Hayes travel skelmersdale…
Janine from Hayes travel skelmersdale was amazing she has done everything possible to find my holiday she sat with me and we went through a lot of destinations until I found the holiday I was happy with such a friendly warm and happy girl I can't fault anything she did for me thank you janine you are a star.
January 9, 2026
Reply from Hays Travel - Skelmersdale
Thank you so much for your kind feedback i really appreciate all your comments & your are happy with my service.
Kind Regards
Orlando holiday
We visited hays at the concourse skelmersdale to book an orlando 2029 holiday we were assisted by Amy who was very helpful in getting us the holiday we wanted. The holiday is now booked and we would use hays travel again.
January 7, 2026
Reply from Hays Travel - Skelmersdale
Thank-you for your very kind words, I will make sure to pass this on to Amy:)
Kindest Regards,
All the girls st Hays.
Customer service
Amazing customer service go above and beyond to help find the best deal
January 6, 2026
Reply from Hays Travel - Skelmersdale
We appreciate you taking the time to leave us such a wonderful review! We are so glad we could help you find a great deal.
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