We went into the south shields branch for currency plus to get a price a holiday to Egypt. All 3 lady's we very professional, curtious and looked for the best holiday deal for us. Advised us on w... See more
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Very friendly efficient and knowledgeable Nicola was helpful and effective, it was obvious she is very experienced. Despite being in a very busy agency the team are always happy to help follow up... See more
Company replied
Kerry Assistant Manager in the Denmark Centre branch is fantastic. I’ve been dealing with her for about 3 years now and nothing is ever a problem. Her manner and attitude is second to none.
Company replied
Very friendly and knowledgeable staff at Hays. We really felt valued as customers and were given lots of information, options and help before we booked our holiday
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 01914329382
4.9
Excellent
821 reviews
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First time I have used this…
First time I have used this company/branch and was very happy with the service I received
August 13, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Derek 😊
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the feedback Anne, sorry about the confusion and glad you got it sorted in the end 😊
Staff are fantastic at the South…
Staff are fantastic at the South Shields branch have never had a bad service from them
August 1, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback
Reply from Hays Travel - South Shields Denmark Centre
Mr Wake,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive such excellent service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel
Nicola was super helpful and very…
Nicola was super helpful and very knowledgeable, she walked us through the booking process smoothly leaving us confident that every decision we made was the right one.
August 8, 2026
Reply from Hays Travel - South Shields Denmark Centre
Andrea,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was helpful and knowledgeable, making your booking process smooth and confident. We appreciate you choosing us.
Kind Regards
Hays Travel
Excellent
Excellent! Went that extra mile to find exactly what we were looking for . So patient. As we were a couple of fuss potts 😂. Never yet had a bad experience with Hays to be fair .
August 2, 2026
Reply from Hays Travel - South Shields Denmark Centre
Carol,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team went the extra mile to find exactly what you were looking for. We appreciate your patience and kind words.
Kind Regards
Hays Travel
I’m approaching 80 yrs old
I’m approaching 80 yrs old. I don’t have a PC to arrange trips & flights for myself. I go to Hays travel because they never let me down! They will search until they find what I’m looking for (even though it might be a ‘vague’ idea of mine). Thank you to Hays travel & the friendly staff therein
August 9, 2026
Reply from Hays Travel - South Shields Denmark Centre
Christine,
Thank you for your wonderful review! We are so pleased to hear that our team consistently provides you with excellent service and helps you find exactly what you're looking for. We appreciate your loyalty and kind words.
Kind Regards
Hays Travel
My friends and family members always…
My friends and family members always ask me how I get so many holidays.
I have 3 words…. KERRY at HAYS TRAVEL.
She works her socks off to find us amazing holidays at brilliant prices!
Couldn’t be without her million percent recommend her xxx
July 29, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback Julie. It is appreciated.
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your feedback.
Always book with hays there amazing go…
Always book with hays there amazing go above and beyond booked all my hoilday with them x x
July 28, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your feedback Donna, this is much appreciated.
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your feedback Lisa.
Friendly and helpful with an excellent…
Friendly and helpful with an excellent knowledge😀
August 2, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your feedback Anne, it is much appreciated.
Booked with Nicola she was lovely very…
Booked with Nicola she was lovely very helpful
August 2, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your feedback Joanne.
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your feedback it is much appreciated .
Great welcome from the staff ,very…
Great welcome from the staff ,very helpful when booking our holiday, will book again with hays.
July 26, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you Debra, your feedback is much appreciated.
Easy to sort a joke
Easy to sort a holiday, lovely polite helpful staff. Nothing is too much for them.
July 21, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback, hope you both have a lovely time 😊
Staff are so helpful especially Nicola…
Staff are so helpful especially Nicola who found perfect holiday
July 21, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback Janice its our pleasure as always Nicola
This is the title because I apparently have to write one
5 stars and at least 4 more characters
July 26, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback Lucinda
It's all down to the staff very…
It's all down to the staff very friendly and go out of their way to find me the best price for the holiday I was booking never go eney were else to book my holidays
July 26, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback
Always happy to return to Hays travel
Always happy to return to Hays travel , special thanks to Kerry who was very friendly and helpful on finding the best holiday deal for us, thanks again Kerry x
July 21, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your feedback Maria. It is much appreciated.
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