We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
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The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
Company replied
Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
Company replied
Demi was amazing, I contacted her after being recommended from a family member who has used her several times before. We had a limited budget and she managed to find us several options. Demi listened... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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Always lovely to book through hays as…
Always lovely to book through hays as the girls are really pleasent and really helpful
May 26, 2026
Reply from Hays Travel - South Shields The Nook
Hi Geraldine, Thank you for the lovely feedback, we really appreciate it. Demi x
We absolutely love booking holidays…
We absolutely love booking holidays with the staff at Hays. They are so friendly and polite. We always come away feeling like they have gone out of their way to help us. Abbie and Clare are fantastic ❤️
May 23, 2026
Reply from Hays Travel - South Shields The Nook
Hi Adele, Thanks so much for the lovely review! Its always a pleasure booking your holidays! I'm glad Kevin has finally managed to use one of his many coupons haha. I hope you have an amazing time and we look forward to seeing you again soon. Thanks, Abbie xx
Reply from Hays Travel - South Shields The Nook
Hi Denise thankyou for your lovely review it was a pleasure booking your holiday i hope you have an amazing time - Thanks Demi
First class service x with a smile
First class service x with a smile, your agent Clare was great x explained everything well.
May 21, 2026
Reply from Hays Travel - South Shields The Nook
Thanks Uncle Norman it was a pleasure booking you and Christine a holiday - Love Clare x
Deb is consistently…
Deb is consistently outstanding—professional, attentive, and genuinely committed to finding the perfect holiday. She takes the time to understand exactly what I’m looking for and always delivers options that match my needs perfectly. Her dedication and attention to detail make the whole process seamless and enjoyable. Thank you, Deb!
May 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Heather Thankyou for taking the time to leave a lovely review, i hope you have an amazing time away - Deb x
It was nice to have efficient
It was nice to have efficient, confident staff who made me feel welcome. Came away with not my choice of holiday but something even better!. Thanks Abbey!
May 19, 2026
Reply from Hays Travel - South Shields The Nook
Hi thankyou for taking the time to leave such a lovely review, it was a pleasure booking your holiday i hope you have a amazing time - Abbie
Very professional and helpful nothing…
Very professional and helpful nothing was a bother the staff found the holiday that we wanted all the staff are very friendly as always definitely recommend them to anyone thanks
May 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Susan Thankyou for taking the time to leave such a lovey review i hope yous all have an amazing time - Aimee x
Demi made the booking experience very…
Demi made the booking experience very simple, her advice and knowledge was greatly appreciated.
May 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Rachael thankyou for leaving such a lovely review i hope you have an amazing holiday - Demi
Very patient and informative in helping…
Very patient and informative in helping choose my holiday. Listened to my wishes
May 18, 2026
Reply from Hays Travel - South Shields The Nook
Hi Tracy thankyou for leaving such a lovely review it was a pleasure to book your holiday, i hope you have a fab time away! - Kate
Deb has booked a few holidays for us
Deb has booked a few holidays for us, she's always helpful and cheerful, an asset to your company
May 10, 2026
Reply from Hays Travel - South Shields The Nook
Hi Deborah Thankyou for leaving such a lovely review i hope yous have an amazing time away - Deb
Reply from Hays Travel - South Shields The Nook
Hi David thankyou for leaving such a lovely review, i hope yous both have an amazing time in Canada. - Thanks Aimee
Brilliant service friendly helpful the…
Brilliant service friendly helpful the staff always remembers you every time you pop in would highly recommend the nook branch overall others
May 14, 2026
Reply from Hays Travel - South Shields The Nook
Hi Sandra thankyou for taking the time to leave such a lovely review, it was a pleasure booking your holiday - Kate
Reply from Hays Travel - South Shields The Nook
Hi Catherine thankyou for such a lovely review, i hope you have an amazing time away.
Thanks Clare
Another great service from Hays Travel
Another great service from Hays Travel, The Nook, South Shields, booked Belfast with Abbie , so helpful and knowledgeable, all the staff give me helpful tips for my trip, much appreciated. Wouldn't go any where else 100% recommend.
May 13, 2026
Reply from Hays Travel - South Shields The Nook
Hi Sharon thankyou for leaving such a wonderful review, i hope yous have an amazing time in Belfast
Thanks Abbie
Safari holiday
The staff were very friendly and professional , we didn't feel pressured into buying anything we didn't want , any questions we had were answered to our satisfaction
May 9, 2026
Reply from Hays Travel - South Shields The Nook
Hi, I am so sorry for the delay in response. We have had a system error where we have been unable to respond to reviews
It was a pleasure to book your safari i hope yous have an amazing time!
Thanks Aimee
5* Service evertime …
Always a lovely atmosphere in store and fantastic staff , thank you
May 8, 2026
Reply from Hays Travel - South Shields The Nook
Hi Mel, so sorry for the delay in response we have had a system error where we haven't been able to see reviews coming through. It's always a pleasure seeing you in branch - Demi :)
The staff are not just knowledgeable…
The staff are not just knowledgeable but had time and patience for my every need. The staff there are just fabulous.
April 28, 2026
Reply from Hays Travel - South Shields The Nook
Hi Heather, so sorry for the delay in response we have been having system errors where we have been unable to see reviews. Thank you for your lovely review. It was a pleasure sorting your holiday - Deb x
Went to book a few days for my wife’s birthday later this year .
Went to book a nice few days away for my wife’s 70th birthday.As usual all the staff were very pleasant, very welcoming and extremely helpful. Big thank you to Debbie for her help and assistance not only for this but for also sorting out our private transportation for our forthcoming vacation to Palermo .
Always goes out to get you the holiday that you want in the right area in great hotels and to make it a hassle free experience.
May 5, 2026
Reply from Hays Travel - South Shields The Nook
Hi Harry, so sorry for the delay in response we have been having system errors where we have been unable to see reviews. Thank you so much for your lovely review. It's always a pleasure dealing with you and Ann, I'm sure you will both have a fab time - Deb :)
Excellent service from Hays
I was given good advice and help to get the package I wanted.
Everything was taken care of.
Abbie was very friendly and answered all my queries fully as always.
Excellent service from Hays.
April 29, 2026
Reply from Hays Travel - South Shields The Nook
Hi, I am so sorry for the delay in response. We have had a system error where we have been unable to respond to reviews.
It was a pleasure booking your holiday once again, I hope you have an amazing time and I look forward to seeing you again soon
Thanks,
Abbie
As usual Clare was professional
As usual Clare was professional, happy and chatty
Oh and I loved her nails 😘
May 5, 2026
Reply from Hays Travel - South Shields The Nook
Haha thank you Gemma! Its always a pleasure booking your holiday!! xx
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