Hays Travel - Southampton Reviews 

668
TrustScore 5 out of 5

4.9

91 Above Bar Street, SO14 7FG Southampton, GB


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Rated 5 out of 5 stars

Went to Southampton branch today with loads of questions, thinking of booking a Cruise. We spoke to Zoe who was amazing, helpful, patient and very knowledgeable. As you can imagine we were back and fo... See more

Company replied

Rated 5 out of 5 stars

Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... See more

Company replied

Rated 5 out of 5 stars

Phoned Hays travel up to book a holiday as we had a £400 voucher and the website wouldn't let us use it......spoke to Salina in Southampton who was superb......she booked the holiday for us and sorte... See more

Company replied

Rated 5 out of 5 stars

We managed to speak to Selina, who booked our last Disney Cruise. It was quick, easy & straightforward. Considering it's the same party as last year, the Disney Cruise Line booking recognised us, so m... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 91 Above Bar Street, SO14 7FG, Southampton, United Kingdom

  • 023 8063 2403

4.9

Excellent

TrustScore 5 out of 5

668 reviews

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4.9

All reviews

(668)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service again from Stephen

Excellent service again from Stephen. He sorted out our change of cruise. Lovely team at Above Bar, Southampton.

May 30, 2026
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Reply from Hays Travel - Southampton

Thank you for coming back to us again! I'm glad we could get you changed over onto another lovely cruise - Stephen

Rated 5 out of 5 stars

Never had a bad holiday when booked through Hays

I always book my holidays through Hays. The staff are always so helpful in making sure that the holiday looks just right for me and Stephen in particular so knowledgeable about the different resorts.

May 31, 2026
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Reply from Hays Travel - Southampton

Thank you for your lovely review! All of us at Hays Southampton hope you have a wonderful time :)

Rated 5 out of 5 stars

Booking holiday…

The ladies in the Southampton branch was so helpful and accommodating we will definitely be using them again
Nothing was to much trouble thank you.

May 19, 2026
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Reply from Hays Travel - Southampton

Thank you so much for your kind review! I am so glad we were able to find you a great holiday, and will look forward to helping you again in future :) - Jess

Rated 4 out of 5 stars

Helpful staff…

The staff were very helpful when booking my holiday and recommended the hotel that I would be staying at having used it themselves. They were correct as it was a really lovely one. I would have given 5 stars but I have been inundated with e-mails since then from TUI, but I would still book from them if I saw something that I like.

March 5, 2026
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Reply from Hays Travel - Southampton

Thank you so much for your kind review. We can always unsubscribe you from marketing if you do not wish to recieve this :) - Jess

Rated 5 out of 5 stars

Everyone in the Hays Travel shop in…

Everyone in the Hays Travel shop in Southampton are so friendly, helpful and knowledgeable. I like to thank Selina for booking my next holiday and Bethany for sorting out the currency for me. All the girls, Stephen and Bryan are a credit to Hays Travel. Thank you all so much for all your help.

May 13, 2026
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Reply from Hays Travel - Southampton

Aww, thank you so much for such lovely feedback! 😊
It really means a lot to the whole team here in Southampton. The whole team love to see your kind comments these do make our day
Thank you again for choosing Hays Travel Southampton

Rated 5 out of 5 stars

was very helpful

was very helpful. explained everything and made sure i was happy. thank you

May 14, 2026
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Reply from Hays Travel - Southampton

Thank you so much for your kind review!! I hope you have the best time :) x - Savannah

Rated 5 out of 5 stars

Hays Travel never fail us.

My wife and I had chosen a particular cruise but were uncertain as to which cabin area to choose and how to be certain this best suited our needs & requirements. We always use 'Hays' and have never had occasion to be disappointed with their guidance and advice - thank you so much for all your help, again, Selina.

May 13, 2026
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Reply from Hays Travel - Southampton

Thank you so much for your kind review. I'm glad we were able to find you a great cabin option, and hope you have a lovely time! - Selina

Rated 5 out of 5 stars

Excellent operative Steven in…

Excellent operative Steven in Southampton. Was thorough and spent time on difficult booking.

May 7, 2026
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Reply from Hays Travel - Southampton

Thank you so much for your kind review!! It was great to work on this for you :) - Stephen

Rated 5 out of 5 stars

Very good service

Very helpful in sorting out the booking. Prompt, knowledgeable service.

April 29, 2026
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Reply from Hays Travel - Southampton

Thank you for your booking and lovely review! Stephen 🙂

Rated 5 out of 5 stars

Good advice

Good advice. Made choosing and booking very easy for us.

April 29, 2026
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Reply from Hays Travel - Southampton

Always happy to help! Thank you for booking! Stephen😀

Rated 5 out of 5 stars

The staff are great

The staff are great

April 17, 2026
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Reply from Hays Travel - Southampton

Thank you so much. 😀 Hays Travel Southampton Team!

Rated 5 out of 5 stars

Always helpful at Hays Travel

Always helpful at Hays Travel. I never use any other travel agents

April 12, 2026
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Reply from Hays Travel - Southampton

Thank you so much for your continued support. great to see you again. Hays Travel Southampton 🧡

Rated 5 out of 5 stars

Travel advisors at Hays are brilliant

Travel advisors at Hays are brilliant. They understand precisely what the customer is after and provide excellent expertise. I’ve even contacted them when in difficulty away on holiday and they responded brilliantly to resolve the issue.
I’m a frequent traveller and have total confidence in Hays.

April 11, 2026
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Reply from Hays Travel - Southampton

Thank you for your lovely comments. It's a pleasure to continue to help you. Hays Travel Southampton 🧡

Rated 5 out of 5 stars

Hadn't decided on a destination for our…

Hadn't decided on a destination for our holiday. Selina was extremely helpful & we have now booked for a week at Lake Garda which looks lovely.

April 9, 2026
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Reply from Hays Travel - Southampton

Thanks as always for booking with us, much appreciated - Selina

Rated 5 out of 5 stars

My holidays are booked with all that we…

My holidays are booked with all that we wanted wright down to the small details for what we ask for also I have your app working thanks to the professional staff you employ at your company very impressive 👏

April 8, 2026
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Reply from Hays Travel - Southampton

Thank you so much for booking with us again and for your great review. The Team at Hays Southampton 🙂

Rated 5 out of 5 stars

Great service

Great service

April 14, 2026
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Reply from Hays Travel - Southampton

As Always, thanks for booking with us! - Selina and Team

Rated 5 out of 5 stars

Dealt with everything promptly.

All the agents I spoke to were very helpful and always came back to me quickly with any requested information, nothing was too much trouble. Despite Trump's attempt to ruin our dream holiday, the team found us a fantastic alternative away from the middle east troubles.

March 22, 2026
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Reply from Hays Travel - Southampton

Thank you so much for your kind review! Thank your patience throughout this situation and I am so glad we could find a great alternative for you - we hope you have a fantastic time!! :) - Selina and the team at Hays Travel Southampton

Rated 5 out of 5 stars

Always very pleasant and helpful booked…

Always very pleasant and helpful booked about 8 holidays with Hayes now thought we might get some reward/discount. Never book anywhere else ok

April 10, 2026
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Reply from Hays Travel - Southampton

As Always thank you so much for booking with us!, We appreciate your loyalty over the years and value your feedback regarding rewards for repeat bookings. - Selina

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, great communication and went out of their way to get our holiday booked.

March 29, 2026
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Reply from Hays Travel - Southampton

Thank you so much for your kind review. I am so glad we were able to get your cruise booked :) - Jess

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