Went to Southampton branch today with loads of questions, thinking of booking a Cruise. We spoke to Zoe who was amazing, helpful, patient and very knowledgeable. As you can imagine we were back and fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... See more
Company replied
Phoned Hays travel up to book a holiday as we had a £400 voucher and the website wouldn't let us use it......spoke to Salina in Southampton who was superb......she booked the holiday for us and sorte... See more
Company replied
We managed to speak to Selina, who booked our last Disney Cruise. It was quick, easy & straightforward. Considering it's the same party as last year, the Disney Cruise Line booking recognised us, so m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
91 Above Bar Street, SO14 7FG, Southampton, United Kingdom
- 023 8063 2403
4.9
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff (Jessica) and patcinent…
Friendly staff (Jessica) and patcinent while we contemplated our next move.
April 9, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review. I am so glad we were finally able to get you booked! :) - Jess
Stephen went above and beyond
Stephen went above and beyond, battling with Cunard to secure our two cabins. He answered emails at the Easter weekend and by the Tuesday we were booked. This was to replace our Dubai cancelled cruise and last minute! Fantastic!
April 8, 2026
Reply from Hays Travel - Southampton
Thank you so much for the lovely review! Great to get you booked again :) Stephen
Very helpful as usual.
April 8, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review- we are always happy to help :) - Savannah
The young lady that helped was very…
The young lady that helped was very polite and didn't mind some of our silly questions and even looked for brochures for future holidays for us
March 23, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review - Bethany :)
First time using hays travel & will…
First time using hays travel & will definitely be using them again. Zoe was brilliant helping us with our holiday
March 24, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review! I'm glad I was able to find you a fab holiday option and look forward to your future enquiries! - Zoe
The members of staff who helped me were Savannah and Bethanyand Bethany.
The member of staff who helped me, Savannah, was really helpful and guided me to a cruise suitable for my criteria.
On anther visit, Bethany, took my passport, travel insurance, etc. details and printed out my embarkation documents and luggage labels.
Service was efficient, friendly and professional.
March 21, 2026
Reply from Hays Travel - Southampton
Thank you so much for the kind review! It was so great to see you again and I am glad we could find the best cruise for you :) We all hope you have a fantastic time - Savannah :)
As always Steve has been great from…
As always Steve has been great from start to finish have booked with him for 20 years no planes on changing that
March 17, 2026
Reply from Hays Travel - Southampton
As always a pleasure. Thanks for booking with again! 😀 Stephen
Excellence
Stephen is amazing. He’s has arranged my bookings for years. He’s quick, efficient and always does his best for getting the right price. Hays Travel is an excellent agency.
March 28, 2026
Reply from Hays Travel - Southampton
Thank you much for your comments 😀 Lovely to speak to you again! Stephen
A very helpful member of your staff…
A very helpful member of your staff listened to my requirements and came back with the ideal package. I will certainly use your services again
March 19, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review. I am so glad I was able to find a package that met your requirements, we will look forward to helping you again in future! :) - Jess
The welcome made all the difference
The welcome made all the difference to want to book flights with Hays Travel. The support, the effort made to meet my requirements, the desire to go above and beyond and patience to deal with my request. The dedication of Zoe to make my booking happen was amazing.
March 12, 2026
Reply from Hays Travel - Southampton
We appreciate you taking the time to leave us such a lovely review. We are so glad to hear that the service you received from Zoe that made you want to book with us. - Zoe :)
Birthday trip
Wanted to book a trip for my wifes birthday Bethany highley recommded Barcelona for me and found an amazing hotel. Cant wait to go there now. Bethany also recomded many places to visit and places to eat. Big thankyou to Bethany.
March 9, 2026
Reply from Hays Travel - Southampton
Alan we're happy to hear that you received excellent service and recommendations for your wife's birthday trip to Barcelona. We appreciate your kind words and hope you both have a fantastic time! - Bethany :)
Hays Southampton are always so helpful…
Hays Southampton are always so helpful and accommodating
March 7, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review - Selina and the Southampton Team :)
Genuinely listened to our requests
Genuinely listened to our requests, requirements and spent time going through our options, from starting to finishing he strived to give us what we desired.
March 3, 2026
Reply from Hays Travel - Southampton
Thank you for kind review and for booking with me :)
Stephen
Great experience
Great experience. Jess knew what we were looking for with price and to accommodate the kids with what we need. Very professional
March 8, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review! I am so glad we could find something that ticked all your boxes :) - Jess
Holiday booking
Extremely helpful and knowledgeable assistance from the travel rep. Nothing was too much trouble.
March 5, 2026
Reply from Hays Travel - Southampton
Thank you for your lovely review - yet again it was a pleasure helping you get booked up. Stephen 😀
Just book another holiday thought this…
Just book another holiday thought this shop and Beth .
Sorted out the hotel i want ,and flight
So easy todeal with and listen to you as a perso.
March 1, 2026
Unprompted review
Reply from Hays Travel - Southampton
Thank you for taking the team to leave a lovely review. We hope to see you again soon. Beth x
When booking a holiday I like the…
When booking a holiday I like the opportunity to speak face to face with someone as they offer advice, knowledge and experience to meet my needs. Hays Travel always deliver this.
February 26, 2026
Reply from Hays Travel - Southampton
Thank you for your lovely review. It was a pleasure yet again to help with your booking . Stephen :)
Stephen (Hayes Southampton) made the…
Stephen (Hayes Southampton) made the whole process so easy and his knowledge is second to none. He goes over and above just "selling"! a holiday. The man is the tops as far as I am concerned. Have dealt with him for over ten years (if not more) and he just gets better and better.
February 27, 2026
Reply from Hays Travel - Southampton
Thank you for the amazing review. it is always a pleasure sorting out your travel arrangements. I hope to speak to you soon. Stephen😀
Reply from Hays Travel - Southampton
Thank you for your lovely review. I'm glad we could get you booked onto another fab holiday! - Zoe
Easy polite very efficient
January 25, 2026
Reply from Hays Travel - Southampton
Thank you for your kind words :) - Zoe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.