Went to Southampton branch today with loads of questions, thinking of booking a Cruise. We spoke to Zoe who was amazing, helpful, patient and very knowledgeable. As you can imagine we were back and fo... See more
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See what reviewers are saying
Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... See more
Company replied
Phoned Hays travel up to book a holiday as we had a £400 voucher and the website wouldn't let us use it......spoke to Salina in Southampton who was superb......she booked the holiday for us and sorte... See more
Company replied
We managed to speak to Selina, who booked our last Disney Cruise. It was quick, easy & straightforward. Considering it's the same party as last year, the Disney Cruise Line booking recognised us, so m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
91 Above Bar Street, SO14 7FG, Southampton, United Kingdom
- 023 8063 2403
4.9
Excellent
669 reviews
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Reply from Hays Travel - Southampton
Thank you so much for your lovely review! - Southampton team
Cabin Selection
Savannah took a great deal of time ensuring i had
the most appropiate cabin for me that was near to the lifts and quieter.
February 20, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review. We are so glad that we could find what you were looking for :) - Savannah
Thank you Hays…
Salina was so helpful booking our cruise to the Med
We already researched most of it but she put the cherry on the top,with all the details .
Thank you
February 18, 2026
Reply from Hays Travel - Southampton
Thank you for your kind feedback much appreciated - Selina & Stephen 😀
Bronny was excellent
Bronny was excellent, both my sister and I are both elderly and had quite a few requirements.
Bronny dealt with us patiently and with understanding and nothing was too much trouble.
Eventually she found us just what we were looking for
February 9, 2026
Reply from Hays Travel - Southampton
We appreciate you sharing your experience. We're happy to hear that you received excellent support and understanding while planning your trip. It's great to know we could find the perfect holiday for you both!- Southampton Hays Travel :)
2 Very happy 80year olds.
Very friendly travel consultant using her skill and knowledge to give us the best options on a cruise booking for 2027.
Very satisfied, thank you.
February 11, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review! It was lovely to meet you both and find the perfect cruise for you :) - Savannah
The agent was very good
February 11, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review! - Stephen
Straightforward booking
Zoe at Hays Southampton was very friendly and helpful at our first meeting and provided a lot of useful information, answering additional queries promptly by email. When I returned to book my trip it all went smoothly.
February 12, 2026
Reply from Hays Travel - Southampton
Thank you so much for your lovely review! I'm so pleased we could get you booked onto such an exciting holiday! - Zoe
Excellent service. Wouldn’t hesitate to recommend
Selina couldn’t have been more helpful in finding exactly the right holiday for us. She took time to explain options and was knowledgeable about the various companies. Would definitely recommend.
February 2, 2026
Reply from Hays Travel - Southampton
We appreciate you taking the time to leave us such a positive review! We're so glad we could find the right holiday for you and that our expertise was helpful. - Selina :)
Excellent Service
We wanted to book a holiday for 5 x Adults. Jess in the Southampton Branch spent the time looking for all different options to ensure everyone's requirements were included. Very happy indeed with the service.
February 10, 2026
Reply from Hays Travel - Southampton
We're happy to hear that you were very pleased with the service you received while booking your holiday for five adults. Thank you for sharing your positive experience! - Jess :)
Reply from Hays Travel - Southampton
Hi Colin,
Thank you so much for your kind review. It was a pleasure to help you book your holiday.
Savannah
Everything went well with booking the…
Everything went well with booking the cruise. All aspects were explained and details pointed out by a very pleasant representative.
February 7, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review! It was lovely to meet you and I am glad we could get this booked up for you with ease :) - Savannah
Reliable and friendly staff who always…
Reliable and friendly staff who always deliver efficient service. They are a credit to your company
February 3, 2026
Reply from Hays Travel - Southampton
Thank you so much for the kind words! We’re really glad to hear you’ve had a positive experience :) - Selina
Very helpful had all the answers for my…
Very helpful had all the answers for my questions very polite and professional staff will book through them from now on
February 3, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review and thank you for booking with us! - Bethany Hays Travel :)
Reply from Hays Travel - Southampton
Thank you so much for leaving us a great review. It was a pleasure getting your holiday booked. Thank you. Stephen :)
Reply from Hays Travel - Southampton
Thank you so much for your kind review and thank you for booking with us! - Bethany Hays Travel :)
Very helpful at all times of finding…
Very helpful at all times of finding the right cabins for is
February 1, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review - Stephen
Reply from Hays Travel - Southampton
Thank you for your kind review. We are so glad we could help you with your Glasgow flights :) - Bethany
I was impressed how Hays Travel…
I was impressed how Hays Travel Representative was able to take our requirement and come up with a detailed itinerary
December 30, 2025
Reply from Hays Travel - Southampton
Thank you for your kind review. I am so glad I was able to come up with an itinerary for you that met your requirements :) - Jess
The staff was brilliant really…
The staff was brilliant really understanding explained everything and about my holiday give me the appropriate prices. I was very happy thank you ever so much.
January 21, 2026
Reply from Hays Travel - Southampton
We are so happy to hear that our staff provided you with excellent service and clear explanations for your holiday. Thank you for your kind words! - Zoe and The Southampton Team
Hays Travel
The lady was very helpful when we…
The lady was very helpful when we booked our cruise very polite and friendly
January 19, 2026
Reply from Hays Travel - Southampton
Thank you so much for you're lovely review, I'm glad I could book you onto the cruise you liked - Zoe
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