Went to Southampton branch today with loads of questions, thinking of booking a Cruise. We spoke to Zoe who was amazing, helpful, patient and very knowledgeable. As you can imagine we were back and fo... See more
Company replied
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See what reviewers are saying
Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... See more
Company replied
Phoned Hays travel up to book a holiday as we had a £400 voucher and the website wouldn't let us use it......spoke to Salina in Southampton who was superb......she booked the holiday for us and sorte... See more
Company replied
We managed to speak to Selina, who booked our last Disney Cruise. It was quick, easy & straightforward. Considering it's the same party as last year, the Disney Cruise Line booking recognised us, so m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
91 Above Bar Street, SO14 7FG, Southampton, United Kingdom
- 023 8063 2403
4.9
Excellent
669 reviews
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My wife booked the holiday she dealt…
My wife booked the holiday she dealt with a lovely young lady named Savannah, she was extremely helpful & polite
November 2, 2025
Reply from Hays Travel - Southampton
Thank you so much for your kind review! It was lovely to meet you and I am glad we managed to get this holiday booked for you :) - Savannah
Great service
Great service, very friendly staff & made sure i got a good deal on our holiday
November 2, 2025
Reply from Hays Travel - Southampton
Thanks so much for your lovely feedback! We’re thrilled you had a great experience and found a great deal. Hope you have an amazing holiday! 🌴✈️ - Bethany
I always use Hays for my holidays
I always use Hays for my holidays. They do a great job and I dont have to worry about anything. They sort everything out and its so simple.
October 23, 2025
Reply from Hays Travel - Southampton
thank you so much for your kind feedback :)
Friendly service, prompt and efficient
Called up for a quote on an Easter trip for 2026, Zoe the Agent was very thorough and gave a time frame for her reply. Received, reviewed and all booked within the same day!
October 21, 2025
Reply from Hays Travel - Southampton
Thank you so much for your kind review. I am so glad we could get this booked for you and that you found the process to be so smooth! - Zoe :)
Quality of service.
Very efficient service provided by experienced and knowledgeable staff. Would highly recommend.
October 25, 2025
Reply from Hays Travel - Southampton
Thank you so much for your great review. It was an absolute pleasure helping you again. Stephen :)
Bethany was great 👍 efficient
Bethany was great 👍 efficient, respectful responsive. A pleasure to deal with.
October 24, 2025
The girls were helpful and friendly…
The girls were helpful and friendly only four stars because I brought Euro's and the employee said that I had the buy back guarantee but didn't tell me there was a charge and I never bring them back as we visit relatives abroad so would save any leftover for our next trip so had I known there was a charge I would have declined.
October 14, 2025
Reply from Hays Travel - Southampton
Thank you so much for your kind words about our team — we’re glad to hear you found our staff helpful and friendly! We’re sorry to learn there was some confusion regarding the buy-back guarantee and its associated fee. We always aim to be transparent about our services and charges, so your feedback is very helpful and we’ll make sure to remind our team to clearly explain all details in the future :)
Excellent service the staff went above…
Excellent service the staff went above and beyond . First time we have booked through Hays travel. Savannah was brilliant & very thorough & her colleague worked hard together to get us the deal that we wanted
October 21, 2025
Reply from Hays Travel - Southampton
Thank you for your kind review!! I am glad you had a great experience in store and I am sure we will see you again :) - Savannah
Was very helpful all the staff are…
Was very helpful all the staff are lovely savannah helped us she was very helpful definitely recommend this store to help with a holiday
October 21, 2025
Reply from Hays Travel - Southampton
Thank you so much for your kind review! It is always great to see you and I hope you have an amazing time :) -Savannah
Reply from Hays Travel - Southampton
Thank you for your kind review. So glad we could get this organised for you :) - Selina
Great customer service
We love booking through Hays, all staff are friendly and knowledgeable
October 12, 2025
Reply from Hays Travel - Southampton
Thanks for your kind review =) Bronny
Very helpful
The person was very helpful with my requirements, she sorted my flight out very well for me.
October 4, 2025
Reply from Hays Travel - Southampton
Thank you so much for booking with us and your kind words - Jess :)
Patient, thorough and understanding.
Jess was very thorough and patient when dealing with a complicated request for flights to New Zealand which were acceptable us in respect of departure / arrival times, routes and pricing. She had to spend a considerable amount of time on her computer and found results with which we were very pleased.
September 30, 2025
Reply from Hays Travel - Southampton
Thank you so much for your kind review! I am so glad we could get your flights booked :) - Jess
Very Helpfull and pleasent toSpeak too
September 13, 2025
Reply from Hays Travel - Southampton
Thank you for your kind review. So glad we could get your cruise booked for you :)
Reply from Hays Travel - Southampton
Thank you for your kind review. I was so glad we found a holiday you were happy with for your first holiday in many years! I hope you both have a great time!- Jess :)
Selina from Hays Travel in Southampton…
Selina from Hays Travel in Southampton was amazing in helping us to find a holiday. She was helpful and very patient in helping with all aspects of our holiday, and when we went to book the hotel and it was no longer available Selina helped find another hotel even asking the staff in the shop if anyone could recommend somewhere. We did find another hotel and booked and received an e mail the next day confirming holiday and saying thank you. Definitely will be using Hays again
September 18, 2025
Reply from Hays Travel - Southampton
Thank you so much for your lovely review! I'm pleased to hear that you would come to our agency again, and look forward to discussing future holidays with you! - Selina
Great competent service
Great competent service. I will certainly use in future. Bethany was friendly efficient and understanding
September 16, 2025
Reply from Hays Travel - Southampton
Thank you so much Mary for booking with us, hope to see you soon!! - Bethany :)
Zoe was so helpfull and made the…
Zoe was so helpfull and made the process very easy.
September 10, 2025
Reply from Hays Travel - Southampton
Thank you so much for booking! It's pretty far in advance but I hope you have a lovely time in Malta! - Zoe
Zoe was a great help
Zoe was of a great help and very informative, No question was unanswered. We would use Hays again.
August 1, 2025
Reply from Hays Travel - Southampton
Thank you for your kind review, I'm glad you would use Hays again! - Zoe
Stephen is always so helpful and he has…
Stephen is always so helpful and he has excellent knowledge of the travel industry making booking a holiday stress free.
September 7, 2025
Reply from Hays Travel - Southampton
Thank you so much for your lovely review. I'm glad we got you sorted again. Stephen :)
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