Hays Travel - Southport Reviews 

990
TrustScore 5 out of 5

4.9

57 Chapel Street, PR8 1AL Southport, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We went in to see Alyson who has done many bookings for us. Also booking seats on the plane. Alyson goes the extra mile for us she is an ambassador to your company. With her continuous professional d... See more

Company replied

Rated 5 out of 5 stars

I use Hays Travel all the time & the staff are so friendly & helpful always look after me as I am on my own Alyson the manager is always ready to help & knows my needs

Company replied

Rated 5 out of 5 stars

Alyson is always so friendly and helpful. She is willing to spend time making sure she tailors the holiday to suit your needs. My son-in-law always explains how I could save money by booking the holid... See more

Company replied

Rated 5 out of 5 stars

Our Hays rep was Jake very welcoming and informative taking in all info and producing what we both feel is a great package. This is our second year with Hays just amazing service.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 57 Chapel Street, PR8 1AL, Southport, United Kingdom

  • 01704 778695

4.9

Excellent

TrustScore 5 out of 5

990 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(990)

120,995 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab knowledgable people and very…

Fab knowledgable people and very friendly. Everything you would expect from a nationwide travel agency

February 11, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you Paul! Hope you have a great sunny holiday and if you need further assistance please let me know and i will be happy to help - Jake

Rated 5 out of 5 stars

Great service once moor from Jake so…

Great service once moor from Jake so helpful can not do enough for you

February 13, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you John. Always a pleasure to help and if you need further assistance please let me know and i will be happy to help - Jake

Rated 5 out of 5 stars

WENT OUT OF THERE WAY

WENT OUT OF THERE WAY

February 1, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

We appreciate you noticing our team's dedication to going the extra mile for our valued customers like you!

Rated 5 out of 5 stars

Excellent service

The person who dealt with us, I think Alyson, was very professional, cheerful and sorted out our holiday efficiently. Very happy with the service.

January 30, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you for your lovely review :-)

Rated 5 out of 5 stars

We saw a Facebook post made by the…

We saw a Facebook post made by the manager of our local Hays Travel advertising 0% deposit on holidays. We were helped by an agent called Rebecca who could not do enough for us. From start to finish she catered for everything we needed for our holiday. Looking forward to a week in menorca !

January 11, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Hi Lisa, Thank you for your lovely review. It was a pleasure to assist you with your holiday booking. If you need any further assistance please let us know . Rebecca - Hays Travel Southport.

Rated 5 out of 5 stars

helpful and friendly

the lady who assisted me was friendly and answered all of my queries, even those she had to make phone calls to get the answer. Extremely helpful, couldn't ask for anything more

January 31, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you for such a lovey review :-)

Rated 5 out of 5 stars

Knowledgeable and friendly staff.

Knowledgeable, friendly staff who were able to meet my needs regarding booking a flights only holiday.

January 31, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thankyou for your lovely feedback. It was a pleasure booking your flights for you :-)

Rated 5 out of 5 stars

Very helpful and informative staff

Very helpful and informative staff

January 29, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

We are always happy to help and hays travel Southport and it was our pleasure to book your holiday- Team Southport

Rated 5 out of 5 stars

Always a good experience

Always a good experience , & Rebecca was really fast and new wot she was doing 😎💥

January 27, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you Paul! Id you need any further assistance please let us know and we will be happy to help - Team Southport

Rated 5 out of 5 stars

Very helpful heys sales advisor

Very helpful heys sales advisor, all needs and requests listened to and very happy to book with heys travel.

January 27, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thankyou for this lovely review, so glad we could help!

Rated 5 out of 5 stars

A Pleasant Experience

It is always a pleasurable experience booking my holidays ay Hays Travel Southport. extremely helpful and friendly staff.

January 25, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Hi Michael, Always a pleasure to help you with your booking and if you need further assistance please let me know and i will be happy to help - Jake

Rated 5 out of 5 stars

Jake had a wealth of information easy…

Jake had a wealth of information easy to book and pay our deposit. We know when and where we are going and our future payments

January 24, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Hi Julie, It was my absolute pleasure to help you with your holiday and if you need anything please let me know and i will be happy to help - Jake

Rated 5 out of 5 stars

Took time investigating holiday…

Took time investigating holiday options, consequently resulting in a booking.

January 22, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Hi Cecilia, Thank you for your lovely review. If you need any further assistance please let us know - Team Southport

Rated 5 out of 5 stars

Excellent service

Excellent service, listened to us attentive and professional found just the holiday we needed, fantastic experience.

January 21, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you for booking and the lovely review :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look