We went in to see Alyson who has done many bookings for us. Also booking seats on the plane. Alyson goes the extra mile for us she is an ambassador to your company. With her continuous professional d... See more
Company replied
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We went in to see Alyson who has done many bookings for us. Also booking seats on the plane. Alyson goes the extra mile for us she is an ambassador to your company. With her continuous professional d... See more
Company replied
I use Hays Travel all the time & the staff are so friendly & helpful always look after me as I am on my own Alyson the manager is always ready to help & knows my needs
Company replied
Alyson is always so friendly and helpful. She is willing to spend time making sure she tailors the holiday to suit your needs. My son-in-law always explains how I could save money by booking the holid... See more
Company replied
Our Hays rep was Jake very welcoming and informative taking in all info and producing what we both feel is a great package. This is our second year with Hays just amazing service.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
57 Chapel Street, PR8 1AL, Southport, United Kingdom
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Fab knowledgable people and very friendly. Everything you would expect from a nationwide travel agency

Reply from Hays Travel - Southport
Great service once moor from Jake so helpful can not do enough for you

Reply from Hays Travel - Southport
Excellent service and friendly staff. Very professional
The person who dealt with us, I think Alyson, was very professional, cheerful and sorted out our holiday efficiently. Very happy with the service.

Reply from Hays Travel - Southport
We saw a Facebook post made by the manager of our local Hays Travel advertising 0% deposit on holidays. We were helped by an agent called Rebecca who could not do enough for us. From start to finish she catered for everything we needed for our holiday. Looking forward to a week in menorca !

Reply from Hays Travel - Southport
the lady who assisted me was friendly and answered all of my queries, even those she had to make phone calls to get the answer. Extremely helpful, couldn't ask for anything more

Reply from Hays Travel - Southport
Knowledgeable, friendly staff who were able to meet my needs regarding booking a flights only holiday.

Reply from Hays Travel - Southport

Reply from Hays Travel - Southport
Always a good experience , & Rebecca was really fast and new wot she was doing 😎💥

Reply from Hays Travel - Southport
Very helpful heys sales advisor, all needs and requests listened to and very happy to book with heys travel.

Reply from Hays Travel - Southport
It is always a pleasurable experience booking my holidays ay Hays Travel Southport. extremely helpful and friendly staff.

Reply from Hays Travel - Southport
A very quick and efficient service couldn’t fault it.

Reply from Hays Travel - Southport
Jake had a wealth of information easy to book and pay our deposit. We know when and where we are going and our future payments

Reply from Hays Travel - Southport
Took time investigating holiday options, consequently resulting in a booking.

Reply from Hays Travel - Southport
Friendly staff,very helpful nothing to much trouble ,professional

Reply from Hays Travel - Southport
So easy going … nothing is too hard for them

Reply from Hays Travel - Southport
Excellent service, listened to us attentive and professional found just the holiday we needed, fantastic experience.

Reply from Hays Travel - Southport

Reply from Hays Travel - Southport
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