I use Hays Travel all the time & the staff are so friendly & helpful always look after me as I am on my own Alyson the manager is always ready to help & knows my needs
Company replied
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I use Hays Travel all the time & the staff are so friendly & helpful always look after me as I am on my own Alyson the manager is always ready to help & knows my needs
Company replied
Alyson is always so friendly and helpful. She is willing to spend time making sure she tailors the holiday to suit your needs. My son-in-law always explains how I could save money by booking the holid... See more
Company replied
Our Hays rep was Jake very welcoming and informative taking in all info and producing what we both feel is a great package. This is our second year with Hays just amazing service.
Company replied
We both found the lady who arranged the cruise very helpfull as we had never cruised before.All the details were expained fully .
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
57 Chapel Street, PR8 1AL, Southport, United Kingdom
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Perfect from entering the shop welcomed and was made to feel special

Reply from Hays Travel - Southport
Alyson was very helpful professional and chatty. She got us a good package to Lyon including transfers from the airport. The whole process was seamless and I have no doubt if problems arise ahead she will sort them out.

Reply from Hays Travel - Southport
As always excellent service , a smiling face , very helpful, you couldn’t ask for anything more

Reply from Hays Travel - Southport

Reply from Hays Travel - Southport
We booked another holiday with Hays yesterday and as usual the best service in Southport. Thank you so very much

Reply from Hays Travel - Southport
Natalie is always warm and open. Despite technical problems, she stayed on task and had everything sorted once I returned from my yoga session. Holiday now secured for Easter 2027 on a monthly payment plan. Well done.

Reply from Hays Travel - Southport

Reply from Hays Travel - Southport
I had the best experience in hays travel the staff was very knowledgeable and very helpful. She knew exactly what I wanted and I was very happy with the results always happy and chatty and all staff are very smiley and nothing was a problem for them.

Reply from Hays Travel - Southport
Very helpful nothing any problem relaxed and informative

Reply from Hays Travel - Southport
We are always deal with the Alyson the manager which is always a happy experience!!!

Reply from Hays Travel - Southport
Easy to book with confidence with friendly and helpful staff.Always easy to drop in if you have any query’s.

Reply from Hays Travel - Southport
First time using Hays Travel in Southport
Nice staff very helpful and no hassle just what you need !!
Can't wait for the cruise
Thanks Rebecca

Reply from Hays Travel - Southport
Excellent service from Hays in Southport. Thanks to Jake and Alison.

Reply from Hays Travel - Southport
The staff are very friendly and helpful in helping choose what you want from a good holiday

Reply from Hays Travel - Southport

Reply from Hays Travel - Southport
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