Hays Travel - Southport Reviews 

988
TrustScore 5 out of 5

4.9

57 Chapel Street, PR8 1AL Southport, GB


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Rated 5 out of 5 stars

I use Hays Travel all the time & the staff are so friendly & helpful always look after me as I am on my own Alyson the manager is always ready to help & knows my needs

Company replied

Rated 5 out of 5 stars

Alyson is always so friendly and helpful. She is willing to spend time making sure she tailors the holiday to suit your needs. My son-in-law always explains how I could save money by booking the holid... See more

Company replied

Rated 5 out of 5 stars

Our Hays rep was Jake very welcoming and informative taking in all info and producing what we both feel is a great package. This is our second year with Hays just amazing service.

Company replied

Rated 5 out of 5 stars

We both found the lady who arranged the cruise very helpfull as we had never cruised before.All the details were expained fully .

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 57 Chapel Street, PR8 1AL, Southport, United Kingdom

  • 01704 778695

4.9

Excellent

TrustScore 5 out of 5

988 reviews

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4.9

All reviews

(988)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect from entering the shop welcomed…

Perfect from entering the shop welcomed and was made to feel special

May 9, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you! Happy you found the holiday you was looking for and if you need further assistance please let us know and we will be happy to help - Team Southport

Rated 5 out of 5 stars

Alyson was very helpful professional…

Alyson was very helpful professional and chatty. She got us a good package to Lyon including transfers from the airport. The whole process was seamless and I have no doubt if problems arise ahead she will sort them out.

May 25, 2026
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Reply from Hays Travel - Southport

Thank you Janet for your feedback we really appreciate it.
We look forward to looking after your booking for you and any future assistance you may need from us. Have an excellent holiday!

Thank You
Hays Travel Southport

Rated 5 out of 5 stars

As always excellent service

As always excellent service , a smiling face , very helpful, you couldn’t ask for anything more

May 26, 2026
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Reply from Hays Travel - Southport

Thank you for your feedback we really appreciate it.
We look forward to looking after your booking for you and any future assistance you may need from us. Have an excellent holiday!

Thank You
Hays Travel Southport

Rated 5 out of 5 stars

Always 5 Star service from a 5 Star team

Always 5 Star service from a 5 Star team

May 24, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you for your 5 star feedback we really appreciate it!
We look forward to looking after your booking for you and any future assistance you may need from us. Have an excellent holiday!

Thank You
Hays Travel Southport

Rated 5 out of 5 stars
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you Tracy for your feedback we really appreciate it.
We look forward to looking after your booking for you and any future assistance you may need from us. Have an excellent holiday!

Thank You
Hays Travel Southport

Rated 5 out of 5 stars

We booked another holiday with Hays…

We booked another holiday with Hays yesterday and as usual the best service in Southport. Thank you so very much

May 23, 2026
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Reply from Hays Travel - Southport

Thank you Shirley for your feedback and repeat custom we really appreciate it.
We look forward to looking after your booking for you and any future assistance you may need from us. Have an excellent holiday!

Thank You
Hays Travel Southport

Rated 5 out of 5 stars

Natalie is always warm and open

Natalie is always warm and open. Despite technical problems, she stayed on task and had everything sorted once I returned from my yoga session. Holiday now secured for Easter 2027 on a monthly payment plan. Well done.

May 12, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you Berni for your feedback we really appreciate it.
We look forward to looking after your booking for you and any future assistance you may need from us. Have an excellent holiday!

Thank You
Hays Travel Southport

Rated 5 out of 5 stars
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you Vivienne for your feedback we really appreciate it.
We look forward to looking after your booking for you and any future assistance you may need from us. Have an excellent holiday!

Thank You
Hays Travel Southport

Rated 5 out of 5 stars

Holiday

Staff were efficient helpful and professional.

May 19, 2026
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Reply from Hays Travel - Southport

Thank you for the lovely review and for booking with us :-)

Rated 5 out of 5 stars

I had the best experience in hays…

I had the best experience in hays travel the staff was very knowledgeable and very helpful. She knew exactly what I wanted and I was very happy with the results always happy and chatty and all staff are very smiley and nothing was a problem for them.

May 19, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

What a lovely review, thank you so much and thank you for booking with us :-)

Rated 5 out of 5 stars

Very helpful...

May 17, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you for your review and for trusting us with your bookings :-)

Rated 5 out of 5 stars

Straight forward !

Easy to book with confidence with friendly and helpful staff.Always easy to drop in if you have any query’s.

May 15, 2026
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Reply from Hays Travel - Southport

Always happy to help :-) thanks for booking again with us

Rated 5 out of 5 stars

First time using Hays Travel in…

First time using Hays Travel in Southport
Nice staff very helpful and no hassle just what you need !!
Can't wait for the cruise
Thanks Rebecca

May 14, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

What a lovely review, thank you so much for booking with us.

Rated 5 out of 5 stars

Professional

Courteous, professional and efficient!

May 13, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Not sure who you're talking about there Gereth.... ;-) Thanks once again for booking again. See you soon - Alyson

Rated 5 out of 5 stars

Excellent service from Hays in…

Excellent service from Hays in Southport. Thanks to Jake and Alison.

May 14, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Aww thanks so much your review. So excited for you to be on such a memorable sailing.

Rated 5 out of 5 stars

The staff are very friendly and helpful…

The staff are very friendly and helpful in helping choose what you want from a good holiday

April 30, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you very much for your fantastic review we really appreciate it.
We look forward to looking after your holiday and we hope you have a fantastic time!

Hays Travel Southport

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