Alicia, was able to act as a one stop shop, holiday package and a discounted parking at airport sorted in under an hour. Only a short walk to the terminal, no need for a shuttle bus.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alicia from the Spalding branch has been excellent to work with. Very polite and informative and keeps you updated. Thankyou to Alicia we are now looking forwad to our trip next year :)
Company replied
the girls in the shop were great , but were rearly not happ y that within half hour of accepting the price , the tour operatore had put the price up by £800 give or take . and so we are now thinking o... See more
Company replied
Very warm wellcome from girls in the shop , took their Time with us booking our holiday , looked after us really well , will allways use this travel agent , no problems at all, wouldn’t go anywhere el... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Market Place 6, PE11 1SL, Spalding, England, United Kingdom
- 01775 667070
4.8
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent knowledge of most places…
Excellent knowledge of most places helpful polite staff help with anything that you need
June 3, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave this review. We really appreciate it and are glad you had a great experience in store.
-Emily Branch Manager
Alicia was really helpful and answered…
Alicia was really helpful and answered all of my questions. She made booking our holiday really easy and straight forward.
June 8, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave this review, we really appreciate it! and thank you for booking with me, it was a pleasure.
-Alicia (Assistant Manager)
Emily (apprentice)
Emily, the apprentice was very professional and knowledgeable. Her explanations were clear and helpful.
June 4, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave this review for Emily, our apprentice. We really appreciate it and are glad you had a great experience in store.
-Alicia (Assistant Manager)
Went in to book my first holiday on my…
Went in to book my first holiday on my own,I was treated very well, she spent lots of time to find what I wanted, very polite and put me at ease.
June 3, 2026
Reply from Hays Travel - Spalding
Thank you for your great feedback, we really appreciate it and are so glad that Emily, our apprentice was able to find you a suitable holiday! We hope you have the best time :)
-Alicia (Assistant Manager)
Good Service, staff friendly and professional
We liked the fact that we did get our holiday booked as we had left it quite late to book but got the holiday we wanted. Emily was very good at her job, made us feel relaxed and explained everything we needed to know regarding our booking. She contacted us the morning of us going into the store so she could make sure we would not have to wait to see her. Only one complain regarding price of the holiday as I had already looked online and did ask if she could do anything to reduce it but we were given discount and free airport lounge(car parking but didn't need that). I checked again online when I got home and we could have saved £164 with the online price.
May 30, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave your feedback.
We are delighted to hear that you were able to secure the holiday you wanted. It's wonderful to hear that Emily our apprentice provided such excellent service. We will be sure to pass your kind comments on to her, as she will be thrilled to know her efforts were appreciated.
We are sorry to hear your concerns regarding the price. Holiday prices are live and can change frequently based on availability and demand. While Emily was able to secure a discount and additional benefits for your booking, prices can move both up and down at any time. Although you noticed a lower price online later that day, there is no guarantee that the same price would have still been available when making a booking, and often prices increase after a booking has been secured.
Thank you again for your feedback and we hope you have a fantastic trip.
-Alicia (Assistant Manger)
Alica at the Spalding branch,
Alica at the Spalding branch,
Firstly I walked in on the Thursday and told her my wishes for my trip to Australia. I left it with her an hour later she rang with the perfect journey.
After running it by my cousin in Australia i went in the next day to book a few tweeks for transfers and we where there.
Great Service.
May 30, 2026
Reply from Hays Travel - Spalding
Thank you so much for taking the time to leave this review. We really appreciate it and it was a pleasure booking your holiday. Thank you again.
-Alicia (Assistant Manager)
Stress free booking. We were given complete attention…
We were given complete attention straight away, as soon as we stepped through the door. The agent was cheerful and friendly. We didn't know even the destination we wanted to go to! She was great with her help and suggestions. The weight of the booking process was taken off our hands and has been stress free for us. She's handling booking car hire for us too. So I would say the service we've received is amazing.
May 7, 2026
Reply from Hays Travel - Spalding
Thank you so much for your wonderful feedback! It was a pleasure helping you find the right destination and making everything as smooth and stress free as possible for you. I’m also glad I could assist with the car hire arrangements too.
-Alicia (Assistant Manager)
First family holiday abroad
We went in to see Emily on two occasions the first to look at putting together a holiday to Euro Disney and the second visit we had, had a think and tweaked it slightly and then booked. Emily was really helpful, friendly and patient with us and engaged with all our questions and needs as a family offering advice and guidance.
May 28, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave us this review for Emily, our apprentice.
We really appreciate it and are glad you had a good experience in store.
-Hays Travel Spalding
Excellent service
Friendly, helpful and knowledgeable - easy and fun experience from start to finish. So quick to get the holiday booked, as we knew where we wanted to go. Would definitely recommend Hays Travel in Spalding, without hesitation - great job by Emily.
May 23, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave this review, we really appreciate it! We are so glad you had such a positive experience in store with Emily our apprentice :)
-Hays Travel Spalding
Reply from Hays Travel - Spalding
We're so glad you're happy with our service. Thank you for your kind words.
- Hays Travel Spalding
Staff always so helpful and informative…
Staff always so helpful and informative , nothing is too much trouble , answer any questions you have to the best of there ability .
April 28, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave us this review, we really appreciate it and are so glad you had a good experience in store :)
-Hays Trave Spalding
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff who were able to tailor the trip to meet our needs
April 26, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave us this review, we are so glad you had a good experience in store :)
-Hays Travel Spalding
Excellent service …
Having mobility issues I was made welcome on my scooter ,holiday explained and availability checked for taking scooter on a cruise helpful from start to finish
April 16, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to eave us such a lovely review!
We're happy to hear that we made you feel welcome and assisted with your cruise inquiries, especially regarding your mobility needs. Thank you for your positive feedback!
Kind Regards
- Hays Travel Spalding Team
Staff very helpful
Staff very helpful in ensuring we got the perfect holiday. Originally emailed them with what sort of holiday we wanted, for how many people, board etc. They sent a good few options for me to look at within a few hours. Went in the following day and booked. No pushy sales, just helpful staff.
April 19, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave us such a positive review!
We're delighted to hear that our team helped you find the perfect holiday! Thank you for your positive feedback!
Kind Regards
- Hays Travel Spalding Team
Gave us lots of options to meet our…
Gave us lots of options to meet our expectations, so we were fully informed.
April 18, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave us a 5* review!
We appreciate your feedback and are so happy to hear that we met your expectations!
Kind Regards
- Hays Travel Spalding
My first time using Hays travel
My first time using Hays travel, will use again as Kayleigh was so attentive, patient and professional.
March 27, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave this review- We are so pleased you had a great first experience and we look forward to welcoming you again soon.
-Alicia (Assistant Manager)
Always great service staff very helpful…
Always great service staff very helpful still like going in to a shop easy booking service
March 19, 2026
Reply from Hays Travel - Spalding
Thank you so much for taking the time to leave us this review, we appreciate it and are so glad you had a great experience in store :)
-Alicia
Very helpful staff did everything for us
Very helpful staff did everything for us, this is the second year we have used them will use them in the future would recommend them to anyone
March 25, 2026
Reply from Hays Travel - Spalding
Thank you for taking the time to leave us this review. We really appreciate it and so glad you had a good experience in store :)
-Alicia
Reply from Hays Travel - Spalding
Thank you for your lovely feedback :)
-Hays Travel Spalding
Excellent customer service very…
Excellent customer service very knowledgeable about the country
March 18, 2026
Reply from Hays Travel - Spalding
Thank you for your great feedback :)
-Hays Travel Spalding
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.