Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... See more
Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... See more
Company replied
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... See more
Company replied
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3K reviews
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5* help.
Polly took so much time helping and checking things for us as it is an incredibly special trip. Her patience and understanding meant we never felt pressured or we were a problem. We will use her again 5*
June 30, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you have a wonderful time on board Disney Fantasy. Kind regards Polly.
Looking forward to our cruise
Contact with a human, the personnel handling of my details for booking our cruise. organising everything from start to finish including parking. Very helpful, knowledgeable and nothing was too much trouble.
Thank you Hays Travel
June 21, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Ambition. Kind regards Hannah.
Excellent Customer Service
Poppy was very helpful and friendly during the booking process, ensuring we had everything we wanted included in our cruise.
June 28, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you have a wonderful time on board Marella Discovery 2. Kind regards Poppy.
very helpful with prompt feedback to my…
very helpful with prompt feedback to my questions.
June 27, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you enjoy your cruise on board MS Fram. Kind regards Becky.
Holiday Joy
I spoke with Ella and she was extremely helpful and knowledgeable. Booked a holiday for me and my grandson with ease. Thank you
June 27, 2026
Reply from Hays Travel - Specialist Cruise Centre
Diane Bennett,
We are so pleased to hear that your booking experience was easy and helpful. Thank you for your kind words.
Kind Regards
Ella
Excellent service from Rob.
June 27, 2026
Reply from Hays Travel - Specialist Cruise Centre
Rhonda,
Thank you for your kind words.
Kind Regards
Rob
Great, as always
Great as always. Friendly, helpful and a great price. I always.recommend Hays to my friends.
June 24, 2026
Reply from Hays Travel - Specialist Cruise Centre
AA,
We are so pleased you had a great experience and recommend us. Thank you for your kind words.
Kind Regards
Hays Travel Cruise call centre
First cruise we have booked with Hays.
This is the first time we have booked a cruise with Hays; - this is our 40th. We are delighted and very satisfied with how smooth the booking went, also pernonnel we dealt with couldn't have been more helpful.
June 18, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Iona. Kind regards Michelle.
Great service as usual
June 23, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your review. We hope you have a wonderful cruise on board Marella Explorer 2. Kind regards Ella.
Becky found me the right deal on a…
Becky found me the right deal on a cruise I Was thinking about booking
June 23, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Azura. Kind regards Becky.
WFH (Working from Home)
I thought I was phoning Hays' office, but it turns out that I was talking to a young lady working from home in Dorset ! Emily was her name.
She was very helpful and efficient, returning calls when she had promised them etc.
All in all, a good experience.
June 23, 2026
Reply from Hays Travel - Specialist Cruise Centre
Trevor Eakin,
We're so glad to hear you had such a positive experience! It's wonderful to know our team provided excellent service. Thank you for sharing your feedback.
Kind Regards
Hays Travel cruise call centre
Canaries cruise
We contacted Carol who we had booked a previous cruise with as she is extremely knowledgeable and helpful with regard to cabin choice and ship facilities. She is a valuable asset to your Company.
June 17, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your great review Michael, I am so pleased to hear about your positive experience! I truly appreciate your kind words regarding my knowledge and helpfulness. Kind Regards, Carol
so far so good
June 22, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, I am happy to hear that you are satisfied with your experience so far. I appreciate your positive feedback. Kind Regards, Michelle
Very helpful staff
Very helpful staff, great experience and good price offered. Able to answer our specific questions too. Would use again for future bookings.
June 22, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your great review Mairi, I am so glad I could assist with your booking. I appreciate your kind words and look forward to helping you again!
Kind Regards, Jack
Very helpful agent who answered all our…
Very helpful agent who answered all our questions
June 22, 2026
Reply from Hays Travel - Specialist Cruise Centre
I am so pleased I could assist you. Thank you for your kind words. Kind Regards, Andrea
Hays Travel
Truly recommend booking with Hays
Jack the agent we dealt with was friendly personable and extremely knowledgeable. Exceptional customer service.
June 21, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback Simon! I am so pleased to hear you had a great experience booking with me.
Kind Regards, Jack
Booking our New Year Cruise
I enquired on the telephone about the cost(s) of a specific cruise. The agent (Lynda) answered my questions in a polite and professional manner. The price was negotiated efficiently and once we had decided to book, the booking process was straight forward. Confirmation was almost immediate with all the relevant details itemised. I cannot fault the service I received and would highly recommend Hays Travel.
June 21, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review Mr Marshall! I am so pleased to hear that your cruise booking was handled so efficiently and professionally. I appreciate your recommendation and look forward to assisting you again. Kind Regards, Lynda
As usual my experience of using Hays…
As usual my experience of using Hays was excellent. Friendly, helpful and very competent. We dealt with Shelley who is very experienced and fills you with confidence.
June 21, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your great review Sean,
I am so pleased to hear you had an excellent experience with me. I appreciate your kind words about my helpfulness and competence.
Kind Regards, Shelley
Just so simple and easy to book
June 20, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you have a wonderful time on board MSC Virtuosa. Kind regards Emily.
Rachael made the booking easy and…
Rachael made the booking easy and explained everything. In addition saved us a bit of money of the direct booking cost.
June 18, 2026
Reply from Hays Travel - Specialist Cruise Centre
Chris & Julie, I am pleased I made your booking easy and saved you money. Thank you for your kind feedback! Have a great time on Marella Voyager, Kind regards, Rachael
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