Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... See more
Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... See more
Company replied
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... See more
Company replied
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3K reviews
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Excellent customer service.
The customer service agent was extreamly knowledgeable and very helpful for all questions I asked and I got the answers I needed. I would highly reccomend hays travel insurance have now used them a few times.
June 30, 2026
Reply from Hays Travel - Specialist Cruise Centre
Natasha Baynham,
Thank you for your wonderful review! We are so pleased to hear that our team was extremely knowledgeable and helpful, providing all the answers you needed. It's great to know you would highly recommend us.
Kind Regards
Hays Cruise Call Centre
Courtenay was extremely helpful in her…
Courtenay was extremely helpful in her explanations mm. The booking was straight forward and a very pleasant experience. Thank you.
July 7, 2026
Reply from Hays Travel - Specialist Cruise Centre
CAROLYN NEALE,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was straightforward and pleasant.
Kind Regards
Courtenay
Just booked yet another cruise
Just booked yet another cruise, but this time I used hays travel and I was blown away by the sheer professionalism, friendliness and knowledge of our agent. The experience was pure joy. Well done Tim Harris.
July 6, 2026
Reply from Hays Travel - Specialist Cruise Centre
customer,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was pure joy and that I provided such professionalism, friendliness, and knowledge.
Kind Regards
Tim
Spoke to a lovely man called Tim who…
Spoke to a lovely man called Tim who talked through the various options of cruise and then booked everything for us highly recommended
July 6, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for the 5* review, it was my pleasure booking your cruise for you.
Regards
Tim
Great Experience
I want to thank Laura one of the Cruise Consultants in making the whole process of booking the cruise I made and changes I needed so easy. Laura has always responded quickly and come up with the best solution as quickly as possible. I will definitely be using Hays again in the future.
July 3, 2026
Unprompted review
Reply from Hays Travel - Specialist Cruise Centre
Jack Langford,
Thank you so much for your wonderful feedback! We are delighted to hear that our cruise consultant made your booking process easy and efficient. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards
Cruise Call Centre
Best agent we have ever had
Jackie was the best agent we have ever had and we have cruised for many years she was so experienced lovely person we couldn't have have asked for a better booking agent thank you Jackie so much
July 6, 2026
Reply from Hays Travel - Specialist Cruise Centre
It was a pleasure booking your cruise on Britannia. Any questions please contact me directly.
Regards
Jackie
Michaela was extremely helpful from…
Michaela was extremely helpful from start to finish. Looking forward to our cruise next year and will definitely be using Hays Travel again
July 5, 2026
Reply from Hays Travel - Specialist Cruise Centre
Sujata,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience. We look forward to helping you with your cruise next year!
Kind Regards
Michaela
The staff new there stuff and where…
The staff new there stuff and where very friendly made the process of booking a cruise very easy i gave them my dates where I wanted to go and how many days they made a list which I chose from I will definitely book with Hays again
July 5, 2026
Reply from Hays Travel - Specialist Cruise Centre
George Barnes,
Thank you for your wonderful feedback! We are so pleased to hear that our team made the process of booking your cruise easy and that you will book with us again. We appreciate your kind words.
Kind Regards
Lynda
Personal friendly service
Personal friendly service
Happy to discuss our initial requests and more than happy to offer suggestions and alternatives
June 10, 2026
Reply from Hays Travel - Specialist Cruise Centre
John,
Thank you so much for your wonderful feedback! We are delighted to hear that you appreciated our friendly service and that we could offer helpful suggestions and alternatives for your requests.
Kind Regards
Rob
it was so easy to book
it was so easy to book, the staff on the phone
were very good an helpful.
July 3, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review! I am so pleased to hear that you found booking with us was easy and I was helpful. Carol
Reply from Hays Travel - Specialist Cruise Centre
Carol & Rod,
Thank you for your wonderful feedback. We are always delighted to provide excellent service and appreciate your kind words.
Kind Regards
Hays Travel
The lady on the phone was so helpfull
July 2, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for taking the time to share your positive feedback Mr Pickett! I am so pleased to hear that you found me helpful. I appreciate your kind words. Kind Regards, Carol
Tim at Hays was amazing
Tim at Hays was amazing, getting me lots of info and answering my many questions for a world cruise. Nothing was too much trouble.
July 1, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review Gill! It was my pleasure to help you as always, Kind Regards, Tim
Your represensitive,Jackie
Your represensitive,Jackie, was very helpful,and fully covered my requirements
July 2, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback Mr Ring! I am so pleased to hear that I was very helpful and met all your requirements. Kind Regards, Jackie
Prompt confirmation of on board booking
Prompted by our latest on board Silversea Cruise booking, Hays followed up to confirm the details as quickly and efficiently as always.
July 2, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for taking the time to share your positive feedback! I am delighted to hear that your booking experience was quick and efficient, as always. I appreciate your kind words and look forward to assisting you with future travel plans! Kind Regards,Tim
I contacted the Hays cruise site via…
I contacted the Hays cruise site via Chat as I had a question and a lovely agent called Ella answered and then got me a quote that I was very happy with. I was able to book there and then and everything was explained to me. Very happy with the quick and professional service.
July 1, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Enchanted Princess. Kind regards Ella.
It’s a good idea but it to early to…
It’s a good idea but it to early to give it my experience to you because still haven’t received individual cabins yet so still waiting on.
July 1, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your review, I appreciate your early feedback and understand you're awaiting individual cabins. I am working to get those to you promptly so you can fully experience our offering. Kind Regards, Michelle
Spoke to a lovely representative
Spoke to a lovely friendly representative called George. He was very helpful, knowledgeable and answered all questions, put my mind at rest. Phoned back when he said he would. Would definitely book again through Hayes.
June 28, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your review. It was a pleasure booking your cruise on board Arcadia. Kind regards George.
5 star service
Quick to answer phone, met needs, Jack was very polite, able to match other companies so I confirmed booking on phone.
June 30, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you enjoy your cruise on board Nieuw Statendam. Kind regards Jack
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Queen Elizabeth.
Kind regards Michelle.
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