Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... See more
Company replied
Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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See what reviewers are saying
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... See more
Company replied
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... See more
Company replied
Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all de... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3K reviews
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We only book with Hays Travel because…
We only book with Hays Travel because of their Travel Advisor Shelley Collins.
She is so special that we waited for her to return from leave before booking another holiday.
August 23, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for the lovely feedback and 5* review. It was a pleasure booking your cruise on board MSC Meraviglia. Kind regards Shelley
Really very good
August 17, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your kind review
Best Regards
Hays Travel
Excellent service once again from Emily…
Excellent service once again from Emily at Hays Travel. Would definitely recommend to anyone.
August 24, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your kind comments and 5 star review, I look forward to helping you again in the future. Emily
Excellent service again from Hays…
Excellent service again from Hays Travel. Booked another cruise with them. Thank you Emily.
August 24, 2026
Reply from Hays Travel - Specialist Cruise Centre
Anthony R Williams,
Thank you for your wonderful review! We are so pleased to hear you had excellent service again and chose to book another cruise with us. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Specialist Cruise Centre
Many thanks Grant, always a pleasure booking your cruise's.
Regards
Jackie
Michaela went through all the…
Michaela went through all the information thoroughly & listened to my requirements.
August 22, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for the 5* review, it was my pleasure booking your cruise on Queen Victoria.
Regards
Michaela
Emily from the Beverley branch was…
Emily from the Beverley branch was really helpful x
August 21, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your great review Michele, it was my pleasure to help you book your Norwegian Fjords cruise, kind regards, Emily
First class service Rob is professional…
First class service Rob is professional but friendly. Set out everything in an organised way. Very satisfied.
August 22, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Barbara, it was my pleasure to book your Adriatic Adventure cruise, I'm sure you will have a fabulous time, kind regards, Rob
As always when dealing with your…
As always when dealing with your company. and Carol M in particular, we receive the best possible assistance and always come away feeling we have received 5 Star treatment.
Many thanks
J & J in Surrey
August 15, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your fabulous review John, It is always a pleasure to help you, I'm sure you will have a fantastic time on Balmoral, Kind regards, Carol
I tried booking with P&O direct for a…
I tried booking with P&O direct for a cruise. I wanted to fly from Birmingham, and was told no flights available. I spoke to a lady called Chelsea and she found me flights from Birmingham. Small discount also . 5 stars all round.
August 21, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Mark, It was my pleasure to help, have a great time on Azura !!, Kind regards, Chelsea
Cruise Team
All the agents were knowledgeable and helpful. Understood requirements and devised two packaging and pricing options. Jackie Wilson was first point of contact and was excellent. Finalised reservation with Michelle, who clarified a few questions before proceeding. One slight frustration was the telephone message of one of the agents saying she was busy and would call back when she was actually off duty. Would recommend your cruise team to others.
August 21, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your kind review, It was my pleasure to help you, I will also pass on your kind words to Michelle, kind regards, Jackie
Great service cannot fault it from…
Great service cannot fault it from start to finish, very helpful and great staff
August 20, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your feedback and 5* review. We hope you have a wonderful time on board MSC Preziosa. Kind regards Amii.
Polly explained everything about the…
Polly explained everything about the cruise, including the room types, schedules and transfers as we are flying over from Northern Ireland. She was very helpful and it was very much appreciated, thank you Polly!
August 20, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback Janice. It was a pleasure booking your cruise on board Nautica. Kind regards Polly.
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your kind review Mrs Morgan-Fleay, I'm sure you will have a fabulous time on Explora, Kind regards, Lynda
Jo was again really helpful
Jo was again really helpful, nothing is to much trouble and that made the whole booking process so easy.
August 19, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your great review Stewart, it was my pleasure to help you again, if you need any further assistance, please do get in contact, kind regards, Jo.
Everything was so easy very clear 👍
August 7, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, it is much appreciated, I hope you have an amazing time on Azura, Kind regards, Danielle
The girl I was dealing with very…
The girl I was dealing with very professional and polite answered all my queries
August 18, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for you positive feedback and 5 star review. Michaela
Reply from Hays Travel - Specialist Cruise Centre
Thank you for the 5* review Susan. Have a lovely cruise on Azura.
Regards
Lynda
Connected to Ella and she was so well…
Connected to Ella and she was so well informed and very helpful with our booking
She answered queries we had and we feel very comfortable in booking with Ella
August 16, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Britannia. Kind regards Ella.
Very professional and well informed staff…
Lovely booking staff. All questions answered. Really looking forward to the holiday. Thank you.
August 14, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback Neil. We hope you have a fantastic time on board Bolette. Kind regards Danielle
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