Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... See more
Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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See what reviewers are saying
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... See more
Company replied
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... See more
Company replied
Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all de... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3K reviews
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Very easy to view the content of a…
Very easy to view the content of a holiday. Staff answered phone call quickly and with really helpful information.
August 7, 2026
Reply from Hays Travel - Specialist Cruise Centre
Customer,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our content easy to view and that our staff provided helpful information quickly. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Specialist Cruise Centre
Mr Albert Crist,
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service efficient and our pricing competitive. We truly appreciate your kind words.
Kind Regards
Emily
Michelle was brilliant
Michelle was brilliant. Very friendly and super efficient. She was able to sort out my booking very quickly. Lovely to chat about cruise experiences. I would highly recommend.
August 14, 2026
Reply from Hays Travel - Specialist Cruise Centre
Adele Rayner,
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that our team was so helpful. We appreciate your recommendation!
Kind Regards
Michelle
Very friendly man
Very friendly man, knew everything about the product. Went the extra mile amd always with a smiling chatty voice.
August 13, 2026
Reply from Hays Travel - Specialist Cruise Centre
Tim Armit,
Thank you for your wonderful feedback! We are so pleased to hear that you found me friendly, knowledgeable, and went the extra mile.
Kind Regards
Rob
Friendly and very professional service…
Friendly and very professional service from Chelsea who was also very knowledgeable about cruise details. Would not hesitate to use Hays Travel in future
August 6, 2026
Reply from Hays Travel - Specialist Cruise Centre
Mrs P Browne,
Thank you for your wonderful feedback! We are so pleased to hear that you received such friendly, professional, and knowledgeable service. We look forward to assisting you again in the future!
Kind Regards
Hays Travel
Booking made easy.
From initial on line enquiry thru to actual booking with an agent the process was informative and helpful. The agent was very efficient with a welcoming approach.
August 13, 2026
Reply from Hays Travel - Specialist Cruise Centre
Alistair Horne,
Thank you for your wonderful feedback! We are so pleased to hear that your experience, from online inquiry to booking with our agent, was informative and helpful. We're glad our agent's efficiency and welcoming approach made a positive impression.
Kind Regards
Hays Travel
Online chat and price matching useful
Being able to chat online was useful. Agent was helpful in providing information and advice. Price matching enabled us to book via Hays rather than elsewhere,
August 11, 2026
Reply from Hays Travel - Specialist Cruise Centre
Jill W,
Thank you for your wonderful feedback! We are so pleased to hear that our online chat and price matching enabled you to book your holiday with us.
Kind Regards
Hays Travel
…At ease
It's the frist time ihave used you for booking are Hoiday cruise. .I had a lady called Emily she was so nice and so professional and gave a good deal in my booking of are cruise.So I was more than happy..
I will definitely!!!! Will be back next year to book again .Robert
August 5, 2026
Reply from Hays Travel - Specialist Cruise Centre
Robert,
Thank you so much for your wonderful feedback! We are so pleased to hear that your first booking experience was a happy one and that our team member provided such professional and helpful service. We look forward to assisting you again next year!
Kind Regards
Hays Travel
Great all round service
Great all round service. Tim was really helpfull with all my needs.
August 9, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Azura. Kind regards Tim
Jackie is my go to for support and…
Jackie is my go to for support and advice for booking a cruise. As soon as I spoke to her in January 2023 to book my first cruise following a bereavement, I knew her advice would be invaluable. Have been on 3 more since then, always speaking to Jackie first and even a solo cruise this year. The booking process is exemplary, kept up to date and no hard sell. I really appreciate Jackie’s knowledge and understanding
August 3, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Ailsa. We hope you have a wonderful time on board Iona. Kind regards Jackie.
From the moment I first spoke with…
From the moment I first spoke with Jackie Wilson I was put at complete ease.
Having not been abroad or on a package holiday for 7 years and the first time booking a cruise I was slightly overwhelmed. Jackie explained my options and helped me make a decision on which package to go for, also taking time to explain how cruises work in general with flights and transfers etc. I wouldn’t hesitate to recommend her to friends and family and I’ll definitely be booking again with her in the future.
August 11, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. It was a pleasure booking your cruise on board Spectrum of the Seas. Kind regards Jackie.
This is the second time we have booked…
This is the second time we have booked our holiday with Hays Travel, and once again we received excellent service. I would highly recommend them.
On both occasions, the staff were extremely helpful, friendly and knowledgeable.
August 4, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback. We hope you have a wonderful time on board Azura. Kind regards Joanne.
That i can get the help I need
The person who i spoke to was very helpful and helped me sp much. As im profoundly deaf your chat service is excellent
August 3, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your kind comments, I am so pleased to hear your experience with me was excellent. Wishing you a wonderful holiday. Chelsea
It was really easy to book a cruise
It was really easy to book a cruise. Tim was extremely helpful, and gave us great advice on cabin location and any additional benefits that we were entitled to. He even contacted the cruise line to ensure that we could take a back to back cruise. Thank you for all your help and support.
July 30, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review! I am so pleased to hear that you had such a positive experience. It's fantastic to know you received great advice and support. Tim
Reply from Hays Travel - Specialist Cruise Centre
Thank you for leaving a wonderful 5* review. You have an amazing cruise to look forward to. Chelsea
I also booked a holiday to the Maldives…
I also booked a holiday to the Maldives through Shelley and highly recommend her and said l would definitely book again through Shelley.
August 1, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am thrilled to hear you had such a positive experience booking your Maldives holiday with me and that you chose to book with me again. Kind regards, Shelley
Fabulous as always
Fabulous as always. Tim was very lovely, informative and so friendly. Every time I call to find out about a cruise he is always so helpful. A credit to Hays Travel.
July 31, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback!
It was my pleasure to help you as always,
Kind Regards, Tim
Reply from Hays Travel - Specialist Cruise Centre
David Aminzade,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service efficient, price competitive, and friendly. We truly appreciate your kind words.
Kind Regards
Lyn
Great service and a super deal.
July 31, 2026
Reply from Hays Travel - Specialist Cruise Centre
L Adamson,
Thank you so much for your brilliant review! We are so pleased to hear that you received great service and found a super deal. We truly appreciate your positive feedback.
Kind Regards
Michaela
Easy process done in 15 mins…
Ella,who I chatted online with was super helpful and helped a old man through it all it's difficult when you cant see very well cheers Hays.
August 7, 2026
Reply from Hays Travel - Specialist Cruise Centre
Mr Gary Brown,
Thank you for your wonderful feedback! We are so pleased to hear that our I was very helpful and assisted you so well. We appreciate you choosing us.
Kind Regards
Ella
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