Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... See more
Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... See more
Company replied
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... See more
Company replied
Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all de... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3K reviews
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The best travel agent we've ever had 😊
We always book our cruises through Rob Smith and have never been disappointed 😊
We found a cruise we were interested in and he found the best deal and cabin for us 👍 We would never use anyone else 😊
August 6, 2026
Reply from Hays Travel - Specialist Cruise Centre
Rosalyn Roberts,
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently have such positive experiences with us. We truly appreciate your loyalty and kind words.
Kind Regards
Hays Travel
Great customer service
August 5, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Martha. It was a pleasure booking your cruise on board Enchanted Princess. Kind regards Michaela.
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you have an amazing time on board Celebrity Infinity. Kind regards Lynda
Outstanding!
I emailed Becky at Hays Cruise to obtain a quote for a P&O cruise to the Mediterranean. Within 15 minutes I received the quote! Becky managed to get us a fantastic deal & the booking was made! Thank you once again Becky for your amazing customer service, as ever outstanding 😁
August 4, 2026
Reply from Hays Travel - Specialist Cruise Centre
Robert Gardiner,
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that our team was able to find you a fantastic deal so quickly. We hope you have an amazing cruise!
Kind Regards
Hays Travel
Ambassador April cruise booking
The booking process was very easy.
I was informed of the price after the discount applied and this was the amount paid. Quick and simple procedure
July 28, 2026
Reply from Hays Travel - Specialist Cruise Centre
Michael,
Thank you for your wonderful feedback! We are so pleased to hear that the booking process was easy and that the pricing was clear and simple for you.
Kind Regards
Hays Travel
Reply from Hays Travel - Specialist Cruise Centre
Thank you for taking the time to review Chelsea's service; it is really appreciated
Hays travel
Excellent service
This will be our 4 th cruise with P&O and Hayes travel all has been excellent staff service and booking 👌
August 3, 2026
Reply from Hays Travel - Specialist Cruise Centre
Customer Margaret MC Cormick,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently receive such excellent service from our team. We truly appreciate your kind words and your continued loyalty.
Kind Regards
Hays Travel
Jack was amazing
Jack was amazing
Went through all details with professionalism and made me feel that I was being looked after 100%
Thank you Jack
I have no problem in recommending Hays Travel to friends and family
July 28, 2026
Reply from Hays Travel - Specialist Cruise Centre
Jane,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you felt so well looked after. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel
Very helpful and knowledgeable.
Very helpful and knowledgeable.
Easy and quick as usual.
Wouldn't book with anyone else.
August 4, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I am so pleased to hear that you found our service helpful and efficient. I truly appreciate your loyalty and look forward to assisting you again.
Kind Regards, Tim
Chelsea
Chelsea, who took my call was fantastic. She was so helpful and knowledgeable. She managed to get me exactly what I wanted and took the time to listen to me. Hays Travel always manages to get me the holiday I want.
August 3, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback Kim! It was my pleasure to help you , and that I could help you book the perfect cruise. I appreciate your kind words. Best wishes, Chelsea
This was a late booking so needed…
This was a late booking so needed dealing with quickly.
The phone was answered quickly and all 3 people I spoke to knew their subject . Very helpful.
July 27, 2026
Reply from Hays Travel - Specialist Cruise Centre
Helen Stevens,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you quickly and that our team was so helpful and knowledgeable. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel
Fantastic service
Fantastic service, everything was explained in detail and the whole process was very smooth. Chelsea looked after us very well and was very patient whilst we weighed up our options. Thanks a lot Hays Travel!
August 2, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I was delighted to hear that your experience was so smooth and that everything was explained in detail. I truly appreciate your kind words. Chelsea
Amy chandlers superb handling of the…
Amy chandlers superb handling of the whole deal Many thanks Amy.
August 1, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your kind comments, Have you have a wonderful holiday. Amy
Carol being fast and efficient as usual.
August 3, 2026
Reply from Hays Travel - Specialist Cruise Centre
stephen
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be fast and efficient. We appreciate your kind words.
Kind Regards
Hays Travel
From start to finish the rep was very…
From start to finish the rep was very helpful and explained everything clearly.
August 2, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your lovely comments - it was a pleasure booking your cruise for you
Reply from Hays Travel - Specialist Cruise Centre
,
Thank you for your wonderful feedback! We are so pleased to hear that you always have a great experience with us.
Kind Regards
Hays Travel
First time cruise
Rachel was very good at explaining the cruise as this would be first time going on a cruise.
July 28, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review Keiran. We hope you have a wonderful time on board Freedom of the Seas. Kind regards Rachael
Great customer service from Shelley C…
Great customer service from Shelley C who went out of her way to answer & resolve queries regarding booking & travel arrangements and also prompty facilitated a change of cabin. All documentation received without delay and the whole process handled in a very helpful friendly manner. We could not have wished for better service.
July 31, 2026
Reply from Hays Travel - Specialist Cruise Centre
Robert Frangleton,
Thank you so much for your wonderful feedback. We are so pleased to hear that you received such excellent service and that all your arrangements were handled so efficiently. We truly appreciate your kind words!
Kind Regards
Shelley
Friendly down to earth and approachable…
Friendly down to earth and approachable travel agent. Very accommodating and managed to compete with all other parties offering a deal and improving the cost to us
July 29, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I am really pleased to hear that you found the service friendly and accommodating, and that we could improve the cost for you. Tim
Lots of advice and helpful help on line
The lady Shelly was very helpful. I asked loads of questions and she answered them all. I also found the cruise
I was looking for.
At a reasonable price on Hays Travel.
July 29, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your lovely comments and positive feedback about my service. Shelley
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