We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jan’s experience in the travel world was very evident when we booked our holiday! We left with a holiday booked & paid for, and are now able to relax and look forward to it! We had done a lot of resea... See more
Company replied
We wouldn’t book our holidays anywhere else! Jan at Hays St Andrews is amazing at finding exactly what we’re looking for, whether we give her quite a specific list of must haves or when we don’t have... See more
Company replied
Knowledgeable staff who were very helpful, making sure that the holiday we booked was the right one for us.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Bell Street, KY16 9UR, St Andrews, United Kingdom
- 01334756087
5.0
Excellent
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cannot recommend enough
We had Jan look for a holiday for us and we couldn’t have asked for an easier experience! I had spent hours and hours scrolling online myself and I wish I’d just went straight to Hays (lesson learnt for the future!) I sent Jan info on what we were looking for and she came back with different options to choose from and half board/ all inclusive prices etc the same day. I am also currently pregnant so there were additional things we asked for that wouldn’t usually bother us. I ended up changing the dates we originally told her and it was no problem- she sent us more ideas and gave us so much info on different locations. Holiday booked and paid for all in one weekend and we cannot wait! So straight forward. Thank you so much Jan!!
June 16, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive feedback. Glad you have a holiday to look forward too before your special arrival
very helpfull
June 13, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive feedback. Enjoy your holiday
Ethan was polite
Ethan was polite, efficient and very helpful - provided us with various alternative flights - and gave us all the information we required
June 14, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive feedback. Glad you got your flights all sorted
Efficient service
As always, our travel requirements were dealt with efficiently and in a friendly manner.
June 12, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a great holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you enjoy your holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive feedback. We appreciate you booking with Hays in St Andrews and hope you enjoy your holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a great holiday
Jan was extremely knowledgeable and…
Jan was extremely knowledgeable and helpful and gave me all the information that I needed.
June 4, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive feedback. Glad you got your holiday booked and hopefully you will use Hays Travel St Andrews again
Absolutely brilliant the staff in the…
Absolutely brilliant the staff in the St Andrews store is a credit to your company
May 31, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a fantastic holiday
Thank you Hays Travel St. Andrews
Excellent service Jacob, thank you. Hays Travel Team in St. Andrews are amazing.
May 31, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a great holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Jan could not have been more helpful.
Jan could not have been more helpful.
Have booked many holidays over the years so Jan knows exactly what I’m looking for.
St Andrew’s branch
May 14, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
A truly superb Travel Agency
I called in at Hay's Travel ( St Andrews Branch) to book another cruise holiday. As before it was an absolute pleasure!!! I can only commend the three staff involved Jan, Jacob and Kath ( the manager). Very helpful and friendly people. My cruise holiday was booked up in no time.
May 13, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your posititve review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Great customer support
Great customer support , welcoming demeanour and happy atmosphere.
May 6, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Staff at Hays St.Andrews
As always the staff at Hays Travel[St. Andrews] were highly efficient ,courteous and helpful. We were able to book our holiday quickly and they could not have been more helpful .
April 18, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Very knowledgeable & p8ut at ease
Very knowledgeable & put at ease, with options & best value. Kath & Jan always helpful.
May 10, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays travel in St Andrews and hope you have a lovely holiday
Jan was helpful as always in finding…
Jan was helpful as always in finding the location we wanted.
May 7, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive review, glad Jan was able to find a holiday for you.
Staff are helpful and knowledgable We…
Staff are helpful and knowledgable We prefer working with real people rather than online The patience of Kath and all her team is greatly appreciated
May 1, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Jan was extremely helpful as usual
Jan was extremely helpful as usual. We don’t book with anyone else.
May 1, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.