Jan’s experience in the travel world was very evident when we booked our holiday! We left with a holiday booked & paid for, and are now able to relax and look forward to it! We had done a lot of resea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We wouldn’t book our holidays anywhere else! Jan at Hays St Andrews is amazing at finding exactly what we’re looking for, whether we give her quite a specific list of must haves or when we don’t have... See more
Company replied
Knowledgeable staff who were very helpful, making sure that the holiday we booked was the right one for us.
Company replied
Our experience with booking with Hays travel has been a breeze, with great service from Ethan at St Andrew's branch, he has been fantastic throughout the whole booking process from start to finish, r... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Bell Street, KY16 9UR, St Andrews, United Kingdom
- 01334756087
5.0
Excellent
660 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always outstanding service from Jan at St Andrews
Jan is just simply fabulous. She always knows exactly what I want and replies to my queries almost instantly. Always goes above and beyond to give her customers the best service.
I recommend all my friends to go to Hays St Andrews as all the staff there are lovely and I will never book anywhere else.
April 30, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive feedback and we appreciate your loyalty to Hays Travel St Andrews and hope you have a wonderful holiday
Jacob was amazing
Jacob was amazing. So helpful and professional. I wanted a cheap holiday with my friends and he managed to book flights and hotel at a very reasonable price for the dates I gave him. I am truly excited now as I found it so exhausting checking on-line myself.
April 18, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
The staff you have in St Andrews
The staff you have in St Andrews. They were very friendly and helpful. They had us booked with ease and went through the different options we had with professionalism. I would highly recommend them.
April 15, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Jan is brilliant
Jan is brilliant
Knowledgeable friendly and extremely efficiently. She makes booking a holiday a real pleasure
April 23, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Peace of mind booking through a Travel Agent
We were looking for a "once in a lifetime" holiday to celebrate a special birthday. Due to the high cost of such a holiday i needed peace of mind and approached Hays to deal with the booking. Kath was absolutely excellent and very efficient to deal with. She provided costs on various locations, choice of airline etc - nothing was too much trouble. We have now confirmed the booking and i know we are in safe hands
April 22, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
As always- first class
As always- first class , personal service from Kath at St. Andrews branch👍
April 21, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Amazing friendly service
Amazing friendly service, full of information and nice and easy, StAndrews staff are particularly wonderful 🤩
April 10, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Kath was very helpful helping us…
Kath was very helpful helping us picking a hoilday we didnt no where we what to go all we wanted was a peacefull relaxing hoilday and plently of sun shine which we look at a few hoildays and we got one
April 12, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a great holiday
Excellent service as ever!
As ever, excellent and very efficient service from the team at Hays in St Andrew’s - always very helpful, knowledgeable and polite in meeting our requirements.
March 31, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Jan is fantastic and as we have used…
Jan is fantastic and as we have used her before, she knew exactly what we would be looking for and helped us find the right accommodation.
April 4, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive review. So glad Jan was able to get you booked and hopefully you will use our St Andrews store again with Jan
The manager
The manager, Kath, was extremely helpful, knowledgeable and efficient. She arrange my holiday speedily with no hassles. 10 out of 10.
April 4, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
👍👍👍👍👍😀😀😀😀😀
March 27, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely time in Australia
We have booked every holiday through…
We have booked every holiday through Hays for many years now as when we go into the shop we are advised and treated like one of the family.
March 28, 2026
Reply from Hays Travel - St Andrews
Thank you for leaving your positive review, we hope you have a fantastic holiday and hope to help you with your next one.
Felling in safe hands with excellent, experienced staff.
Felling in safe hands with excellent staff, who have worked in the branch for a long time. Jan was as helpful as ever and I booked within minutes of seeing the Facebook post regarding the cruise I was interested in.
March 21, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday when it comes
Jacob and Jan were extremely helpful in…
Jacob and Jan were extremely helpful in finding us the perfect holiday at the best price.
March 29, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive feedback and glad you have a holiday to look forward too and hope you will use the St Andrews store again
Staff go above and beyond to help with…
Staff go above and beyond to help with your choice and booking your holiday
March 22, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Jacob at Hays travel St Andrews phoned…
Jacob at Hays travel St Andrews phoned to tell me about some cruise deals sailing from the port nearest to me.
He was friendly and polite and booked our cruise quickly and with no fuss.
March 13, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.