We feel that Kath really knows us and knows the sort of things to steer us away from. As people get older they need the confidence that an experienced travel agent supplies. As a result we go to this... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jan’s experience in the travel world was very evident when we booked our holiday! We left with a holiday booked & paid for, and are now able to relax and look forward to it! We had done a lot of resea... See more
Company replied
We wouldn’t book our holidays anywhere else! Jan at Hays St Andrews is amazing at finding exactly what we’re looking for, whether we give her quite a specific list of must haves or when we don’t have... See more
Company replied
Knowledgeable staff who were very helpful, making sure that the holiday we booked was the right one for us.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Bell Street, KY16 9UR, St Andrews, United Kingdom
- 01334756087
5.0
Excellent
660 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ethan was very helpful
Ethan was very helpful, knowledgeable and I found the whole booking process easy.
March 13, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Best for customer
Dealt with efficiently and always looking to do the best for me in looking at options
March 16, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday when it comes
Friendly ,helpful ,knowledgeable staff
March 13, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday when it comes
We used Hays last year and were very…
We used Hays last year and were very happy with the service they provided. The staff are warm, friendly and efficient.
March 14, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday when it comes
Decided to visit Kath as we needed her…
Decided to visit Kath as we needed her experience to book a long weekend in Verona….
As ever she was welcoming,patient and very knowledgeable…
A pair of safe hands..
Trip booked.
March 1, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews. We hope you have a lovely time in Verona
first class service
Kath phoned us up to let us know when the sale was to start and we visited the branch and chose the cruise we liked.
March 12, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely time on your cruise
Jacob was very helpful
Jacob was very helpful, went above and beyond, contacting hotel on our behalf..
March 11, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday!
Staff always friendly and helpful
Staff always friendly and helpful. Will do their very best to find the holiday you are looking for.
March 3, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday!
Great choice on country you wish to go
So helpful on hotels or apartments on the area n country we want to go.
Also find us best price n flights to suit.
March 10, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday!
Excellent service as always
March 1, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday!
5 star review! Great service from Hays again
Great service from Hays again. Jan is brilliant at suggesting and finding holidays and short breaks suitable for our needs.
Stress free booking all the way!
March 3, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays in St Andrews and hope you have a lovely holiday
Kath checked and rechecked flight…
Kath checked and rechecked flight options over several days until we were confident about the best choice, then we booked
February 24, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review, and for booking with Hays travel in St Andrews. It is nice to have a holiday to look forward too
St Andrews best travel agent x
Easy to talk to really helpful and very friendly staff especially Jan in St Andrews x
February 21, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive review. Lovely to have a holiday to look forward too and thank you for booking with Jan
Great staff
I found the staff very helpful and happy to help us decide on our holiday destination .gave us a few options with costs and flight times .explained about the different cruise company’s and what would probably suit us best .
February 24, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays travel in St Andrews, it is great to have a holiday to look forward too
A Excellent service
It was absolutely fantastic from start to finish we felt really relaxed through out and she got us the holiday we really wanted and we will be telling all our friends about the experience as well.
February 15, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to leave your positive review. We appreciate you booking with Hays travel in St Andrews, it is great to have a holiday to look forward too
Excellent friendly service from Kath
Excellent friendly service from Kath.
After reviewing alternatives we were happy with final arrangements
February 21, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive feedback. We're glad you have a holiday to look forward to and thank you for booking with Hays Travel in St Andrews.
Great advice and choice of holidays
Great advice and choice of holidays. Very knowledgable and easy to deal with.
February 18, 2026
Reply from Hays Travel - St Andrews
Thank you for taking the time to provide your positive. So glad you have a holiday to look forward too and thank you for booking with our st andrews branch
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.