Personally, it was Rhiann, as she was the one who sorted my holiday, from start to finish. She was kind, funny, chatty, she answered all my questions, and she made booking so easy. I honestly couldn't... See more
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See what reviewers are saying
the young lady was fantastic took her time no rush told us everything we needed to no amazing service as always sorry can’t remember the lady name
On numerous occasions we have booked holidays with Hays( this is our third this year) and each occasion we have walked in and left having booked in around one hour Wonderful experience again as all... See more
Company replied
Kirstyne at the St Helen’s branch was amazing as always. We never go anywhere else and have followed Kirstyne from the Warrington branch to St Helen’s! 5 star service guaranteed from Hays again, all o... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Church Street, WA10 1BD, St Helens, United Kingdom
- 01744 332029
4.9
Excellent
1K reviews
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holiday booked for zante thank hays travel
the young lady was fantastic took her time no rush told us everything we needed to no amazing service as always sorry can’t remember the lady name
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful polite professional lasts go…
Helpful polite professional lasts go the extra mile
July 25, 2026
Reply from Hays Travel - St Helens
Thank you for leaving a review on my service. I hope you have a lovely time. Lucy
Allways good service from KATIE.at hays…
Allways good service from KATIE.at hays travel st helens Merseyside.
July 25, 2026
Reply from Hays Travel - St Helens
Thank you for your kind words. Katie
Happy holidays
Personally, it was Rhiann, as she was the one who sorted my holiday, from start to finish. She was kind, funny, chatty, she answered all my questions, and she made booking so easy. I honestly couldn't be more happy, she, and the rest of the girls are why I will always book with Hays. Well done 🙂.
July 25, 2026
Reply from Hays Travel - St Helens
Thank you sooo much for leaving this lovely review!! Always love booking your holidays for you, you'll have the best time!!! - Rhiann :) xx
Rhian was very helpful and pleasant she…
Rhian was very helpful and pleasant she answered all our questions everything was excellent. Peter
July 24, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this lovely review! Loved booking your holiday for you! - Rhiann :)
Pleasant knowledgeable staff
Up to now the experience has been very good. The staff were knowledgeable and attentive. I look forward to giving further positive reviews on our return.
July 24, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this lovely review! Loved booking your holiday for you! - Rhiann :)
A good experience
A good experience, I knew the holiday what l wanted, just went in and booked it, and price matched it.
July 20, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this review!! I'll make sure to pass this on to Kelsy for you. - Rhiann :) xx
Excellent service and good advice and…
Excellent service and good advice and explained everything could not be any better thanks
July 19, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this review! I really appreciate it :) - Rhiann xx
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this review! I'll make sure to pass this on to Katie for you :) - Rhiann xx
It was fine I went in to book a cruise…
It was fine I went in to book a cruise the member of staff was helpful I booked paid the deposit and left
July 9, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this review for Lucy! I'll make sure to pass this on to her, she'll be thrilled :) - Rhiann xx
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this review! Loved booking your holiday for you :) - Rhiann xx
Brilliant service as always
Brilliant service as always , Rhian was totally professional and found the exact holiday and flights I wanted
July 15, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! Always love booking your holidays for you!! - Rhiann :)
Very helpful .friendly and helped us…
Very helpful .friendly and helped us with our decision
July 14, 2026
Reply from Hays Travel - St Helens
Thank you for booking with us. I hope you have a lovely time. Kirstyne
Very helpful
Very helpful kirstyne answered all our questions and found us the best holiday to suit our needs will definitely use again
July 12, 2026
Reply from Hays Travel - St Helens
Thank you for your feedback about my service. Enjoy your holiday! Kirstyne
Very welcoming and very professional…
Very welcoming and very professional and helpful we got a really good deal roll on 13th August 26
Thanks again
James and Hayley
July 12, 2026
Reply from Hays Travel - St Helens
Thanks for taking the time to leave a review. I hope you all have a lovely time. Kirstyne
Customer service was excellent
Customer service was excellent. We have booked on line previously but preferred the experience of booking in store. Nice to have someone to answer any questions we needed to ask.
June 26, 2026
Reply from Hays Travel - St Helens
Thank you for booking with us and taking the time to leave a review. Freya
Our experience in Hayes was efficient…
Our experience in Hayes was efficient and helpful also not rushed. We booked our holiday and all the info and receipts were printed and handed to us.
We were told by the agent nearer the time to call back in and they will check us in. Will certainly book with Hayes again.
July 9, 2026
Reply from Hays Travel - St Helens
Thank you for taking the time to leave a review. I hope you have a lovely time. Katie
OUR HOLIDAY TO ESTEPONA
We booked our holiday with the help of Rhiann and what a lovely positive experience it was.Rhiann was so pleasant and friendly and was so helpful and knowledgeable in advising us about our holiday taking g the time to show us on Google maps etc position of the hotel and places to visit.Thank you Rhiann again for giving us such a good experience it was very much appreciated.
July 9, 2026
Reply from Hays Travel - St Helens
Thank you for your kind words and for booking with us again. Rhiann
Always a pleasure booking holiday in…
Always a pleasure booking holiday in st.helens branch.staff always helpful and knowledgeable.
July 8, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! - Rhiann :) xx
On numerous occasions we have booked…
On numerous occasions we have booked holidays with Hays( this is our third this year) and each occasion we have walked in and left having booked in around one hour
Wonderful experience again as all the travel arrangements and tickets etc have been taken care of
Thank you Kirstyne will see you shortly
July 2, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! We love booking your holidays for you!! - Rhiann :) xx
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