Brilliant service all the ladys in shop were so welcoming and friendly booked my holiday on the spot everything was so easy so so helpful 😀 😊 it was in the st helens store
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and they found us a great first family holiday deal for next August in Spain. The Lady (Freya) who served is was very helpful and informative. Hopefully be back in soon to book some more... See more
Company replied
We were looked after very professionally by Freya in the St Helens Branch of Hays Travel. She took the time to work through our booking with us and printed off our travel documents. We felt very welco... See more
Company replied
On numerous occasions we have booked holidays with Hays( this is our third this year) and each occasion we have walked in and left having booked in around one hour Wonderful experience again as all... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Church Street, WA10 1BD, St Helens, United Kingdom
- 01744 332029
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very welcoming and very professional…
Very welcoming and very professional and helpful we got a really good deal roll on 13th August 26
Thanks again
James and Hayley
July 12, 2026
Reply from Hays Travel - St Helens
Thanks for taking the time to leave a review. I hope you all have a lovely time. Kirstyne
Customer service was excellent
Customer service was excellent. We have booked on line previously but preferred the experience of booking in store. Nice to have someone to answer any questions we needed to ask.
June 26, 2026
Reply from Hays Travel - St Helens
Thank you for booking with us and taking the time to leave a review. Freya
Our experience in Hayes was efficient…
Our experience in Hayes was efficient and helpful also not rushed. We booked our holiday and all the info and receipts were printed and handed to us.
We were told by the agent nearer the time to call back in and they will check us in. Will certainly book with Hayes again.
July 9, 2026
Reply from Hays Travel - St Helens
Thank you for taking the time to leave a review. I hope you have a lovely time. Katie
OUR HOLIDAY TO ESTEPONA
We booked our holiday with the help of Rhiann and what a lovely positive experience it was.Rhiann was so pleasant and friendly and was so helpful and knowledgeable in advising us about our holiday taking g the time to show us on Google maps etc position of the hotel and places to visit.Thank you Rhiann again for giving us such a good experience it was very much appreciated.
July 9, 2026
Reply from Hays Travel - St Helens
Thank you for your kind words and for booking with us again. Rhiann
Always a pleasure booking holiday in…
Always a pleasure booking holiday in st.helens branch.staff always helpful and knowledgeable.
July 8, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! - Rhiann :) xx
On numerous occasions we have booked…
On numerous occasions we have booked holidays with Hays( this is our third this year) and each occasion we have walked in and left having booked in around one hour
Wonderful experience again as all the travel arrangements and tickets etc have been taken care of
Thank you Kirstyne will see you shortly
July 2, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! We love booking your holidays for you!! - Rhiann :) xx
I spoke to a lady yesterday evening the…
I spoke to a lady yesterday evening the service was fantastic great attitude very helpful good listener good communication
What else can you ask for
Thank you
Mark
July 6, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! - Rhiann :)
Kirstyne at the St Helen’s branch was…
Kirstyne at the St Helen’s branch was amazing as always. We never go anywhere else and have followed Kirstyne from the Warrington branch to St Helen’s! 5 star service guaranteed from Hays again, all of the staff are friendly and extremely knowledgeable
July 4, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kirstyne for you :) - Rhiann xx
Kirstyne was great
Kirstyne was great, nothing was too much trouble for her and she took time to explore the best prices for our holiday, very polite , pleasant and friendly.
July 2, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kirstyne for you, she'll be made up! - Rhiann :) xx
Reply from Hays Travel - St Helens
Thank you so much for booking with us. I hope you all have a great time. Kirstyne
super patient and helpful
June 28, 2026
Reply from Hays Travel - St Helens
Thank you for your kind words. Kelsy
It was all explained to me about a…
It was all explained to me about a criuse, because I haven’t been on one before the two girls was very friendly
June 28, 2026
Reply from Hays Travel - St Helens
Thank you for taking the time to leave a review. We hope you enjoy your first cruise! Lucy & Kirstyne
The staff was very helpful and pleasant…
The staff was very helpful and pleasant and professional best service and thank then from us thank you hayes travel
June 19, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this lovely review! I'll make sure to pass this on to Kirstyne for you, she'll be made up :) - Rhiann xx
We used the St Helens branch and wow
We used the St Helens branch and wow. The help and service we got was truly amazing off a lovely young lady called Rhiann we couldn’t have asked for better service.
Thank you Rhiann and Hayes travel
June 17, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review!! LOVED booking your holiday for you, you're going to have the most amazing time!! - Rhiann :) xx
Helpful staff
The young girl was very helpful this time and sorted our needs out as my husband cannot do stairs at all, Last time the information didn't reach the hotel, but the hotel staff were amazing and quickly came up with a solution.
June 18, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review. I'll make sure to pass this on to Lucy for you! - Rhiann :) xx
Freya from st helens branch was…
Freya from st helens branch was exceptional in helping us choose our holiday in sorrento nothing was to much trouble for her
The booking process and service was brilliant
Thankyou
June 23, 2026
Reply from Hays Travel - St Helens
Thank you for taking the time to leave a review on my service. I hope you have a lovely time. Freya
very helpfull got just what we needed
June 21, 2026
Reply from Hays Travel - St Helens
Thank you so much for leaving this review! I'll make sure to pass this on to Lucy for you! - Rhiann :) xx
We always book with hays travel
We always book with hays travel, the lady who booked our holiday was brilliant so helpful and patient with us. A lovely lady.
June 17, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kirstyne for you! - Rhiann :) xx
Friendly efficient knowledge staff
Friendly efficient knowledge staff, who helped me to book the cruise I wanted.
Lucy was professional in the way she made the booking, checking out with me what I wanted, making sure the details and information were correct.
Rhiann gave extra information that was needed.
June 14, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave this lovely review!! We always love booking your holidays for you :) - Rhiann xx
Nice welcome but mainly Kirstyne who…
Nice welcome but mainly Kirstyne who was very informative and knowledgable as to area we wanted to go to
June 16, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kirstyne for you :) - Rhiann xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.