Brilliant service all the ladys in shop were so welcoming and friendly booked my holiday on the spot everything was so easy so so helpful 😀 😊 it was in the st helens store
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Great service and they found us a great first family holiday deal for next August in Spain. The Lady (Freya) who served is was very helpful and informative. Hopefully be back in soon to book some more... See more
Company replied
We were looked after very professionally by Freya in the St Helens Branch of Hays Travel. She took the time to work through our booking with us and printed off our travel documents. We felt very welco... See more
Company replied
Once again Hays we’re able to book us into our preferred hotel Thank you Freya and look forward to engaging with you in the future
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Church Street, WA10 1BD, St Helens, United Kingdom
- 01744 332029
4.9
Excellent
1K reviews
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Excellent customer service
Excellent customer service. We weren't sure where we wanted to go and were quite vague about board etc, but the staff are so patient and attentive. She listened to us and came up with several solutions. We booked a decent break with great flight times.
January 27, 2026
Reply from Hays Travel - St Helens
Thank you for taking the time to leave us a review and for your lovely feedback on my service. Freya
2nd time I've had the pleasure of…
2nd time I've had the pleasure of booking with Kirstyne very helpful and knowledgeable top of her game thank you!!
January 26, 2026
Reply from Hays Travel - St Helens
Ah thanks you for your lovely comments - always a pleasure booking your holidays! Kirstyne
We were very satisfied with,our…
We were very satisfied with,our experience in booking our holiday at your St.helens branch.
Your assistant Kelsey,was efficient and explained our choices and the whole experience of looking for our accommodation and resort ,was dealt with efficiently.
January 26, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kelsy for you! - Rhiann :) xx
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! Loved booking your holiday for you! - Rhiann :) xx
Great service…
Ruby really took time looking through all the options to find us a cruise which fitted our time constraints and gave us the additional constraint of direct flights.
January 24, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave a review on my service. Ruby
It was very pleasant,kate,was…
It was very pleasant,kate,was excellent,very happy thankyou
January 24, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Katie for you! - Rhiann :) xx
Freya was excellent
Freya was excellent, helped us along the decision and kept in touch.
Lucy finished the final arrangements
Will definitely go back
January 24, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Freya & Lucy for you! - Rhiann :) xx
Got everything we asked for&kirstan was…
Got everything we asked for&kirstan was very professional on everything
January 17, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kirstyne for you! - Rhiann :) xx
Direct and very sociable,
Direct and very sociable,
Even though I didn't have all the details required,
Would highly recommend the service and am thankful I was advised to use Hays Rhiann at Sthelens was very helpful
January 24, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review!! You're going to have an amazing time in Turkey! - Rhiann :) xx
Friendly young lady .
Lovely friendly young lady .Lots of patients, and answered all our queries. Always end up finding us a holiday that we want .
January 22, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Katie for you! - Rhiann :) xx
Katie is very good and helpfull .
Katie is very good and helpfull .
We have used her before and asked for her to book our next cruisr
January 22, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review!! I'll make sure to pass this on to Katie for you! - Rhiann :) xx
Staff in St Helens are always ready to…
Staff in St Helens are always ready to help in anyway they can.
Fantastic service as always
January 21, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! We love booking your holidays for you! - Rhiann :) xx
Excellent experience
Rhiann was very helpful and very responsive to any questions prior to booking.
January 20, 2026
Reply from Hays Travel - St Helens
Thank you so much for taking the time to leave me this review!! I really appreciate it and loved booking your cruise for you!! - Rhiann :) xx
Booked a cruise on P&O very easy with…
Booked a cruise on P&O very easy with Hays. We had researched the cruise online and was happy with the assistant sorting out all the details and our requirements
January 21, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Lucy for you! - Rhiann :) xx
I have never had a bad experience with…
I have never had a bad experience with hays they take away all the worries you may have with assisted travelling and do everything for you and the staff at st helens are friendly and willing to help where ever they can
January 19, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Tayla for you! - Rhiann :) xx
Excellent service
Excellent service. Above and beyond to make sure everything covered
January 19, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Kirstyne for you :) Ruby
Reply from Hays Travel - St Helens
Thank you for leaving this lovely review! It was a pleasure to book your holiday! Ruby :)
The service is good the girl was very…
The service is good the girl was very helpful and looked on afew sites for me printed some out then I had a phone call to see if I had made a decision I also got my euros here to
January 10, 2026
Reply from Hays Travel - St Helens
Thank you for booking with us again! I hope you have a great time. Kirstyne
Great deals to be had
Patient and helpful, when deciding on you you want from a holiday, with great deals and easy to deal with. Lots of options for all budgets. Aswell polite and not pushy.
January 18, 2026
Reply from Hays Travel - St Helens
Thank you for sharing your feedback on my service. Katie
Staff really nice
Staff really nice. I knew what I wanted so it was just refining as opposed to a big search.
January 10, 2026
Reply from Hays Travel - St Helens
Thank you so much for this lovely review! I'll make sure to pass this on to Lucy for you! - Rhiann :) xx
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