Hays Travel - St Helens Reviews 

I have used hays travel for many years never been disappointed with there performance they have delivered outstanding staff go above and beyond for you

The agent was very friendly, knowledgeable and helpful.
We had seen the holiday on line and she located the holiday and provided us with all the information we required, making the process easy for us.

We was very happy with the service we received!!! Very professional & friendly! kirstyni worked very har to put r holiday together

Frayer appeared disinterested in our booking and our questions. I explained what holiday i was interested in and she proceeded to look on the screen. I had to ask if I could sit down at the desk. Frayer brought up a holiday area that we had in mind and proceeded to tell us about it but I had to ask if I could see the screen. Basically I could carry on in this vain. It wasn't until we got home and I looked at the holiday and really the accommodation wasn't what we wanted but by them it was too late. I was not given sufficient information about our accommodation the area and no information at all about the transfer time. I don't know if it was a bad time but I did not feel enthused about this booking

Rhiann was endlessly patient and helpful both before and during our search for a holiday. She gave costs and flights a number of times to make sure we were in budget and got the destination we wanted. So helpful and always cheerful.

very friendly helpful staff

Your staff were very helpful and polite and very knowledgeable we got the holiday we asked for

Very efficient staff who couldn't help enough. We use them each year to book our Jet2 holiday package and we have never been disappointed with them.

Dealt with by Ruby. Very polite and helpful. She booked the holiday I wanted without delay. Better than booking online.

Lucy listened carefully to all of my criteria and researched holidays thoroughly for me with great patience and perseverance.

Seen a deal in another store but it was to busy ti go in.so went to our local HTravel we were looked after by Ruby, who made a call to the other shop to see if the same deal was still on. We went on to book our holiday. Ruby was very helpful professional and very friendly. Made our experience more enjoyable.
Couldn’t fault our experience

We come back again to book another holiday using the hays st.helens branch.
An it's very easy to tell you why.
First off it's the very friendless and professional service you get when you come in store.
We have come to know a lot off the staff with the likes of Alison who it's so lovely to see back in the st.helens store along with branch manager Kirstyne , Lucy and the other team members as well we always get a very warm and friendly welcome
There is very special member off staff though that goes way above and beyond in how she deals with us. An has become my favourite one to book my holidays and it's Talya. She is outstanding in her professional and friendly level of service. She has now booked so many of my holidays she just gets what it is what we want from our holidays. She is everything you could want from someone who goes out of her way to make the booking off our holidays seem less. She is so friendly always smiling goes above and beyond in everything she does when we go in. I can't thank her enough now she is a credit to hays and specially the st.helens store.
I can't thank her enough for all that she does. It really is the main reason we keep coming back and will continue to do so.
Tayla and everyone else make you feel more than just another customer.
I can't speak highly enough of her and everyone else
Thank you again for the incredible service from tayla and everyone else in store

Kelsey was great very helpful and
Very knowledgeable. It was a pleasure to be looked after by her. Thank you
Ķeĺsey. X

Rihann was very knowledgeable in what he did. She worked very hard looking for the right deal which she found for us. thank you.

For years now, Hays Travel has always been my first point of call when booking a cruise. Because of the first class knowledge and professionalism of its staff. Who are always willing to go the extra mile to ensure that everything has been arranged and prepared, to make sure things go as smooth as possible, Yesterday, had the same high standard, which i thoroughly value and appreciate.

Another successful booking experience. Much better than booking online. Lucy was knowledgeable and professional and made it a pleasurable experience. Thank you once again!

It was lovely the young lady was brilliant

Staff very helpful , and friendly , Lucy booked our holiday lovely person

The young lady that looked after us was lovely she did everything for us we will definitely use you again