Hays Travel - Stamford Reviews 

463
TrustScore 5 out of 5

4.9

71 High Street, PE9 2AW Stamford, GB


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Rated 5 out of 5 stars

Five star treatment Hayley was absolutely brilliant. Such a pleasure to be speaking to someone rather than trying to book a holiday on line. So knowledgeable and so helpful.

Company replied

Rated 5 out of 5 stars

Very helpful in booking a family holiday of 10, 6 adults and 4 children. 3 rooms in total. Mentioned a Hays travel card which you pre load but doesn't incure any charges and can be used abroad and ge... See more

Company replied

Rated 5 out of 5 stars

Hayley was given a brief request as to what we were looking for, and she managed our expectations, brought our Xmas city trip to life as she’d been to Prague, recommended excursions, places to visit... See more

Company replied

Rated 5 out of 5 stars

We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 71 High Street, PE9 2AW, Stamford, United Kingdom

  • 01780666052

4.9

Excellent

TrustScore 5 out of 5

463 reviews

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4.9

All reviews

(463)

117,661 reviews in the last 12 months

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Rated 4 out of 5 stars

Kim at Hays Stamford was fantastic

The lady at Hays Stamford was fantastic - friendly and knowledgeable (and patient!) I would happily give her 5 stars.

The only reason I have put 4 stars on the review is because I would have expected a travel agent to provide more than what I’m able to do myself online (this is the first time I’ve ever gone via an agency). I’ve booked this time with Hays specifically because of Kim, but I’m doubtful if I will book in the future as I think it’s slowed down my process by assuming there would be benefits from booking via an agency that I wouldn’t get going direct.

February 11, 2026
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Reply from Hays Travel - Stamford

Hi Nicolette,
Thank you for taking the time to leave a review for Kim, you're right, she is such a great member of the team! Hopefully you will see the difference booking through an agent when it comes to check in time as we will happily check you in and print your boarding passes for you. Booking through an agent also makes it easier if you want to make any special requests or if you have any problems before you travel as we can help you with these. We are also here to guide you with our destination knowledge as between us we have travelled to most places. As we offer a price match option to the tour operators online prices then there is definitely more value for money booking through us at Hays Travel. You will get a better rate on your currency as a holiday customer so don't forget to mention this when you come in for your Euros. We are also here to book more complicated itineraries which are so much more difficult to try and put together at home.
I hope you have the best holiday and we will be here if you need anything at all, Hayley R.

Rated 5 out of 5 stars

Excellent friendly efficient service…

Excellent friendly efficient service for booking holiday and getting currency. Manager Hayley so helpful.

February 7, 2026
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Reply from Hays Travel - Stamford

Thank you for taking time to leave this positive review. It was a pleasure to see you in store, Hayley R.

Rated 5 out of 5 stars

Booking a flight

I didn’t realise I could just book flights with you, I had a bad experience trying to book online, I’m so glad I walked into your shop and greeted by Hayley Rose who was very helpful

February 1, 2026
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Reply from Hays Travel - Stamford

Thank you so much for leaving this kind review. It was lovely to meet you and a pleasure to help you with your holiday, Hayley R.

Rated 5 out of 5 stars

Great advice and help tailored to you

Staff were great at helping to plan our holiday. I didn't really know where I wanted to go and after looking online for hours still no further ahead but after a chat I was helped to narrow down the search and given a few options to choose from. Great to be able to get answers and advice from someone. Thank you.

January 31, 2026
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Reply from Hays Travel - Stamford

Thank you for taking the time to leave us a lovely review. We are so pleased we able to help. Thank you.

Rated 5 out of 5 stars

We were able to discuss what and where…

We were able to discuss what and where we wanted to go on holiday. The agent was very helpful and nothing was too much trouble. She was reassuring and able to find just what was wanted.

January 21, 2026
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Reply from Hays Travel - Stamford

Thank you for your kind review - it was a pleasure to book your holiday ~ Hayley

Rated 5 out of 5 stars

So very helpful,nothing was too much…

So very helpful,nothing was too much trouble. could not have booked on our own.

January 30, 2026
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Reply from Hays Travel - Stamford

Hi Janet, thank you for your kind review it was a pleasure to see you in store ~ Hayley

Rated 5 out of 5 stars

Excellent service again

Excellent service again, knowledgeable helpful member of staff who covered all my needs, who knew all about the holiday l requested

January 27, 2026
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Reply from Hays Travel - Stamford

Hi Peter, thank you for your kind review, it was lovely to see you in store ~ Hayley

Rated 5 out of 5 stars

Your Staff.

Your Staff.. My wife and I could not fault the whole experience, from the moment we walked in. Every one said "good morning!", we were offered tea and coffee, just made welcome. The experience of your staff made finding the right hotel so much easier.. The attention to detail and listening to the voice of the customer.. THANK YOU especially Paula who was our personal assistant for the booking.. We will very much come again for our next adventure.. Please pass on our grateful thanks to the team..

January 19, 2026
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Reply from Hays Travel - Stamford

Hi David
Thank you for your lovely review. It was a pleasure to see you all and book your lovely holiday. I cant wait to hear all about it... Paula

Rated 5 out of 5 stars

Excellent Service at Hays Travel Stamford.

Staff at Hays Travel Stamford are always professional, polite and very efficient. Nothing is too much trouble and they work hard to sort out a holiday to fit your individual needs and requests. My wife and I are always happy to revisit to book our holiday. Paula was our holiday consultant. She was excellent and showed great patience and knowledge in helping us sort out our holiday to Croatia. We have always found the staff at the Stamford Office brilliant. Thank you.

January 24, 2026
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Reply from Hays Travel - Stamford

Hi Michael, thank you for your lovely review, it was a pleasure to book your holiday ~ Paula

Rated 5 out of 5 stars

Great travel expertise and helpful…

Great travel expertise and helpful sensitive approach to our disablement issues.

January 16, 2026
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Reply from Hays Travel - Stamford

Thank you for taking the time to leave this positive review for us . It was a pleasure to book your amazing holiday, Hayley R.

Rated 5 out of 5 stars

Fantastic

Fantastic. Always excellent service. Friendly helpful staff, very approachable. Thanks Hayley S

January 22, 2026
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Reply from Hays Travel - Stamford

Hi Martin, thank you for your kind review it was a pleasure to book your holiday ~ Hayley

Rated 5 out of 5 stars

The staff are so friendly and…

The staff are so friendly and welcoming. The manager Hayley was really helpful and informative in helping us to choose and book our holiday. We like the security and convenience of booking in the travel shop and the staff will always answer any questions we have. Thank you

January 13, 2026
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Reply from Hays Travel - Stamford

Kathleen,

We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our team friendly and helpful when booking your holiday. It's great to know you feel secure booking with us!

Hays Travel

Rated 5 out of 5 stars

Great service

Great service and helped us find what we wanted.

January 18, 2026
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Reply from Hays Travel - Stamford

Thank you for kind review, it was a pleasure to arrange your holiday.... Izzy

Rated 5 out of 5 stars

Lake Garda Booking

Popped into Stamford branch to look for a holiday to Lake Garda having had no luck trying to do this myself at home. Paula was both professional and friendly and showed me the options for a short break in October. She found me just what I was looking for and also managed to get me a good deal with a special January Hays offer . Would definitely book through this branch again

January 18, 2026
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Reply from Hays Travel - Stamford

Hi Ruth
It was lovely to meet you yesterday and book your holiday. Thank you for your lovely review... Paula

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, going above and beyond. Always there to answer any questions, and if they didn’t know they would find out and then phone or email me. Top notch service by top notch staff. So pleased with Hayley and the team at Stamford- Lincs. Thank you, for sorting my eight week multi trip out, Paul 👍🏼

September 14, 2025
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Reply from Hays Travel - Stamford

Hi Paul, thanks for your amazing review, aways a pleasure to see you in store, hope your both having the best ime and cant wait to hear all about it... Paula

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