Five star treatment Hayley was absolutely brilliant. Such a pleasure to be speaking to someone rather than trying to book a holiday on line. So knowledgeable and so helpful.
Company replied
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See what reviewers are saying
Very helpful in booking a family holiday of 10, 6 adults and 4 children. 3 rooms in total. Mentioned a Hays travel card which you pre load but doesn't incure any charges and can be used abroad and ge... See more
Company replied
Hayley was given a brief request as to what we were looking for, and she managed our expectations, brought our Xmas city trip to life as she’d been to Prague, recommended excursions, places to visit... See more
Company replied
We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
71 High Street, PE9 2AW, Stamford, United Kingdom
- 01780666052
4.9
Excellent
464 reviews
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Kim at your Stamford Branch was Helpful…
Kim at your Stamford Branch was Helpful and patient
with us and made the experience very easy.
October 21, 2025
Reply from Hays Travel - Stamford
Thank you very much for your lovely review... Kim
Reply from Hays Travel - Stamford
Hi Elaine, Thank you for taking the time to write this lovely review. It was a pleasure to book your holiday to Gran Canaria for you.
- Paula
Highly recommend Hays Travel
Paula was very welcoming & knowledgeable. It took a little while to find the right holiday for our family, but she gave us a lot of options to achieve this. Even when we realised the dates were wrong, Paula was on hand to correct this.
Everything from insurance to airport accommodation was handled for us.
I like the fact that currency is offered from Hays Travel at a lower rate for booking with them. I would highly recommend Hays Travel.
October 6, 2025
Reply from Hays Travel - Stamford
Thanks for your lovely review Julie, it was a pleasure to arrange your holiday ... Paula
Excellent
The 2 travel agents that booked for us were knowledgeable helpful friendly and good fun a really pleasant experience
October 12, 2025
Reply from Hays Travel - Stamford
Thank you for taking some time to leave us a lovely review!! It was a pleasure to meet you both yesterday and help you get booked on your lovely holiday. Hopefully we'll see you soon - Rui :)
Great to be in Stamford branch
Great to be in Stamford branch , yet again all there staff are friendly and eager to help in person or over the phone etc .. thank you all 👍🏻
October 5, 2025
Reply from Hays Travel - Stamford
Thank you Jon for your great review. It was a pleasure to arrange your holiday , from Hayley S and Stamford Team
Brilliant service by Rue
Brilliant service by Rue? Stamford branch. Prefer too go face to face and as booking on line would of been cheaper they helped with hotel before flying and airport car parking. Thank you all for the help.
October 5, 2025
Reply from Hays Travel - Stamford
Thank you for your lovely review, it was a pleasure to arrange your holiday.... Rui
Paula was indeed very helpful
Paula was indeed very helpful, patient and knowledgeable
October 5, 2025
Reply from Hays Travel - Stamford
Thank you for your lovey review Janet, it was a pleasure , bet your beyond excited .... Paula
Very happy
As soon as you walk into the travel agency you are made so very welcome. It doesn’t matter how much time you spend there you are never rushed. Hayley S dealt with my booking this time, i am very happy with the booking. But all the staff are so friendly. Thanks Hays. See you soon.
September 28, 2025
Reply from Hays Travel - Stamford
Hi Colin, thank you for your kind review, it was lovely to see you in store ~ Hayley S
Very helpful and polite also efficient…
Very helpful and polite also efficient with her job .
September 27, 2025
Reply from Hays Travel - Stamford
Hi Judith, thank you for your kind review, it was a pleasure to book your holiday ~ Hayley
Very helpful and friendly service.
September 22, 2025
Reply from Hays Travel - Stamford
Thank you Mrs Fox for your taking the time to leave us a positive review for the service you received in our Stamford branch. It was a pleasure booking your holiday for you.
Good communication
We spoke to Hayley Rose as looking to book another cruise to Norway. She was so helpful answered all of our questions and relayed information back to us very quickly enabling us to book our holiday quickly.
September 24, 2025
Reply from Hays Travel - Stamford
Thank your for your kind review Teresa- it was a pleasure to book your cruise ~ Hayley
Reply from Hays Travel - Stamford
Thank your for your lovely review - it was great to see you in store ~Hayley
We had a clear explanation of our…
We had a clear explanation of our options and were able to book our holi quickly.
September 16, 2025
Reply from Hays Travel - Stamford
Thank you for leaving this positive review for me. It was a pleasure to book your lovely holiday for you. Hayley Rose
Excellent staff excellent service
Excellent staff , very efficient, friendly and professional! Thank you for making it all so so easy !
I will definitely use you again!
Thank you so much !
September 6, 2025
Reply from Hays Travel - Stamford
Thank you for this lovely review. It was a pleasure to book your holiday for you and we look forward to seeing you in store again soon, Hayley R.
Hayley was fantastic and help us so…
Hayley was fantastic and help us so much with our booking. We went into the branch back in July to book disneyland Paris for next year but unfortunately dates weren't available yet but Hayley took all our details and said she would keep an eye and as soon as they were live she would quote us up and send it over and she did, we were happy with the price so we have been back in and booked. She was fantastic and gave us lots of help as she has recently been and has said she will give a call and talking me through in putting our booking on to the Disney app. Thank you Hayley
September 5, 2025
Reply from Hays Travel - Stamford
Thank you so much for taking the time to leave such a positive review for me. It was a pleasure to book your holiday for you. Hayley S
Hadn’t planned another holiday just yet…
Hadn’t planned another holiday just yet but, seeing a a great deal to Turkey posted in the window intrigued us, popped in , enquired, 30 minutes later all done, leaving in 4 days time!
August 31, 2025
Reply from Hays Travel - Stamford
Thank you for your kind review. It was lovely to see you in store ~ Charlotte
Easy and quick
August 27, 2025
Reply from Hays Travel - Stamford
Thank you for your kind review - it was lovely to see you in store ~ Hayley
Paula and a young lady who was training…
Paula and a young lady who was training were very attentive and patient and found a holiday that suited our requirements.
After coming home to discuss with my husband we made the booking .
August 27, 2025
Reply from Hays Travel - Stamford
Thank you for your kind review, it was lovely to see you in store ~ Paula
Excellent service
Very patient and thorough. Professional
and knowledgeable . Understanding of our requirements
August 20, 2025
Reply from Hays Travel - Stamford
Thank you for your lovely review , it was a pleasure to book you both and I look forward to hearing all about it on your return.. Paula
Disappointed
I went in to buy a gift voucher but was not impressed in having to give lots of my personal information for ‘the system’. I made it very clear I did not want any further emails or marketing information and was assured I would not. Then I get this email today. I’m not impressed.
August 19, 2025
Reply from Hays Travel - Stamford
Good Afternoon Sue,
Thank you for sharing your feedback, and I'm sorry to hear about your experience. I completely understand your frustration in receiving an email after you had made it clear you didn't want marketing communications. I've checked our system and can confirm that your marketing preferences had been declined. The email you received to leave a Trustpilot review is an automated email that unfortunately we in store don't have direct control over.
Regarding the personal detail requested at the time of purchase, these are required by our system in order to process gift card / any transactions securely. This means we unfortunately wouldn't have been able to process the transaction and go ahead with the gift card sale without the information requested.
If you'd like, please contact the store directly so we can discuss this further and ensure you feel re assured about how your information is being handled.
Kind Regards,
Rui
Assistant Manager
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