Hays Travel - Stamford Reviews 

464
TrustScore 5 out of 5

4.9

71 High Street, PE9 2AW Stamford, GB


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Rated 5 out of 5 stars

Five star treatment Hayley was absolutely brilliant. Such a pleasure to be speaking to someone rather than trying to book a holiday on line. So knowledgeable and so helpful.

Company replied

Rated 5 out of 5 stars

Very helpful in booking a family holiday of 10, 6 adults and 4 children. 3 rooms in total. Mentioned a Hays travel card which you pre load but doesn't incure any charges and can be used abroad and ge... See more

Company replied

Rated 5 out of 5 stars

Hayley was given a brief request as to what we were looking for, and she managed our expectations, brought our Xmas city trip to life as she’d been to Prague, recommended excursions, places to visit... See more

Company replied

Rated 5 out of 5 stars

We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 71 High Street, PE9 2AW, Stamford, United Kingdom

  • 01780666052

4.9

Excellent

TrustScore 5 out of 5

464 reviews

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4.9

All reviews

(464)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff were helpful and friendly…

The staff were helpful and friendly which made the booking of our holiday at short notice stress free.

August 13, 2025
Hays Travel - Stamford logo

Reply from Hays Travel - Stamford

Good morning, Thank you so much for your kind review, it was a pleasure to book your holiday ~ Paula

Rated 5 out of 5 stars

Hays Stamford

Rui is our go to person at Hays Stamford he always gives great advice and finds the perfect deal. The Stamford shop is a credit to the Hays group with all the staff attentive and helpful and they do what they say

August 11, 2025
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Reply from Hays Travel - Stamford

Thank you for your lovely review , it is always a pleasure to arrange your holidays.... Rui

Rated 5 out of 5 stars

Lovely friendly and helpful staff.

Lovely friendly and helpful staff.
Holiday booked 🙌 😎

August 7, 2025
Hays Travel - Stamford logo

Reply from Hays Travel - Stamford

Thank you for your lovely review , it was a pleasure to arrange your holiday... Rui

Rated 5 out of 5 stars

Brilliant service

What an amazing person Izzy is, she was so professional with all that had to be done, explained everything that I asked about.
Very friendly, put me at my ease. Lovely girl. She’ll do very well in her profession. Thank you Izzy

August 5, 2025
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Reply from Hays Travel - Stamford

Hi Mrs Deal, thank you so much for this lovely review. It was a pleasure to book your holiday to Australia for you as well.
Thanks Izzy

Rated 5 out of 5 stars

Booking

Booking

Always excellent and friendly service at Hays in Stamford.

July 25, 2025
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Reply from Hays Travel - Stamford

Thank you for your kind review, lovely speaking to you. Paula :)

Rated 5 out of 5 stars

Hays Stamford

Paula was very attentive and knowledgeable, helped us get the cruise we wanted and within our budget

July 27, 2025
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Reply from Hays Travel - Stamford

Hi Clare, it was a pleasure to book you all, I bet your all super excited and thank you for your lovely review....Paula

Rated 5 out of 5 stars

Absolutely faultless experience and…

Absolutely faultless experience and service from Paula. I made an enquiry and before I knew it, I had a detailed quotation exactly meeting the criteria I had asked but with tweaks that actually generated a much better price for our proposed trip to New York. Emailed over to me and advised when she was next available if we wanted to discuss or amend. Absolutely no pressure just clear comms. We went back a day later after checking Visa requirements etc the offer had slightly changed due to others taking the opportunity but Paula went out of her way to match the original offer. Payment links sent directly to my phone and absolutely hassle free. Who says the internet is the way to your best deal and service?!! 5* rating in every aspect - thank you Paula and Hays travel Stamford.

July 27, 2025
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Reply from Hays Travel - Stamford

Thanks for your fabulous review Nick, it was a pleasure to arrange your holiday, hope you both have an amazing time ... Paula

Rated 5 out of 5 stars

Excellent friendly efficient advice and booking

Knowledgeable, friendly and interested support from Hayley S. She talked through the options , printed things out and repeated important information. She also explained what information we would receive nearer departure such as excursions. Very relatable person.

July 26, 2025
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Reply from Hays Travel - Stamford

Thank you for your kind review, it was lovely to see you in store yesterday - Hayley S

Rated 5 out of 5 stars

Kaitlyn arranged my flights and seats…

Kaitlyn arranged my flights and seats to New Zealand very professionally with 100 percent good customer service she is an asset to your company .

July 24, 2025
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Reply from Hays Travel - Stamford

Thank you for your kind review Paula! It was my pleasure booking your flights for you.

I hope you have a lovely time away and visiting your family :)

- Kaitlyn 💙🧡

Rated 5 out of 5 stars

Brilliant

The staff were all most helpful and informative

July 17, 2025
Hays Travel - Stamford logo

Reply from Hays Travel - Stamford

Hi Dianne, thank you so much for this lovely review. It was a pleasure to book this holiday to Croatia for you.
- Thanks Paula

Rated 5 out of 5 stars

Complete satisfaction

Having booked all our holidays through the Stamford branch of Hays for a number of years we always get a first class service. The staff are always professional, knowledgable, and will to give as much time as it takes to book a holiday. There is no pressure put on us and we always come away well satisfied. Well done Hays

July 3, 2025
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Reply from Hays Travel - Stamford

Hi Jeffrey, thank you for your kind review, it was a pleasure to book your holiday - Tracy

Rated 5 out of 5 stars

Very helpful and knowledgeable.

Very helpful and knowledgeable agent.
Understood precisely what we were looking for.

July 13, 2025
Hays Travel - Stamford logo

Reply from Hays Travel - Stamford

Thank you for taking the time to leave this positive review, it was a pleasure to book your holiday for you, Paula.

Rated 5 out of 5 stars

Kaitlyn was very helpful &…

Kaitlyn was very helpful & knowledgeable and made the whole process very easy.
Thank you

June 29, 2025
Hays Travel - Stamford logo

Reply from Hays Travel - Stamford

Thank you for your kind review!
It was a pleasure to book your lovely holiday for you.

- Kaitlyn :)

Rated 5 out of 5 stars

Booking a cruise vacation

I was hesitant about going into / using a Travel Agent for booking my cruise vacation, but I have to say, my mindset has been changed after walking into Hays Travel Travel in Stamford. The team listened to my requirements, provided very cost effective and competitive quotes; no sales pressure and the normal sales flannel you hear. I evaluated my options and when it came to the actual booking, Izzy with support from her manager, Tracy, provided deals that I had not even considered.
All in all, a fabulous experience and superb service throughout, will be calling for future vacations

June 26, 2025
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Reply from Hays Travel - Stamford

Thank you for your kind words Mr Patel. It was our upmost pleasure in helping you find a cruise for yourself and your family. We very much look forward to seeing you in store again soon. Kindest regards, Tracy & Izzy.

Rated 5 out of 5 stars

From Kaitlyn to Cunard!

From the moment I entered Hays Travel, Kaitlyn made me feel very welcome and could not have been more helpful. I left with all the relevant documents and clear instructions on what to do and when in the months leading up to our wonderful Cunard holiday on board the Queen Anne.

June 29, 2025
Hays Travel - Stamford logo

Reply from Hays Travel - Stamford

It was a pleasure to book your cruise for you.
I hope you have a wonderful time :)

-Kaitlyn

Rated 5 out of 5 stars

We had a great experience

We had a great experience, we couldn’t have asked for more. We wanted a bit of a different holiday, visiting different places in Malaysia but without the hassle of booking everything ourselves. Tracy was just amazing, so patient with us, no pressure and listened to our requirements which we tweaked several times before we were happy with the itinerary, the hotels, the flight times etc etc

I would like to thank Tracy personally for giving us a 10/10 experience.would definitely use Hays Travel again

June 19, 2025
Hays Travel - Stamford logo

Reply from Hays Travel - Stamford

Thank you so much for taking the time to leave this lovely review and thank you for booking with Hays travel, it was an absolute pleasure to book your holiday for you, Tracy.

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