Five star treatment Hayley was absolutely brilliant. Such a pleasure to be speaking to someone rather than trying to book a holiday on line. So knowledgeable and so helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Five star treatment Hayley was absolutely brilliant. Such a pleasure to be speaking to someone rather than trying to book a holiday on line. So knowledgeable and so helpful.
Company replied
Very helpful in booking a family holiday of 10, 6 adults and 4 children. 3 rooms in total. Mentioned a Hays travel card which you pre load but doesn't incure any charges and can be used abroad and ge... See more
Company replied
Hayley was given a brief request as to what we were looking for, and she managed our expectations, brought our Xmas city trip to life as she’d been to Prague, recommended excursions, places to visit... See more
Company replied
We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
71 High Street, PE9 2AW, Stamford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were helpful and friendly which made the booking of our holiday at short notice stress free.

Reply from Hays Travel - Stamford
Rui is our go to person at Hays Stamford he always gives great advice and finds the perfect deal. The Stamford shop is a credit to the Hays group with all the staff attentive and helpful and they do what they say

Reply from Hays Travel - Stamford
Lovely friendly and helpful staff.
Holiday booked 🙌 😎

Reply from Hays Travel - Stamford
What an amazing person Izzy is, she was so professional with all that had to be done, explained everything that I asked about.
Very friendly, put me at my ease. Lovely girl. She’ll do very well in her profession. Thank you Izzy

Reply from Hays Travel - Stamford

Reply from Hays Travel - Stamford
Paula was very attentive and knowledgeable, helped us get the cruise we wanted and within our budget

Reply from Hays Travel - Stamford
Absolutely faultless experience and service from Paula. I made an enquiry and before I knew it, I had a detailed quotation exactly meeting the criteria I had asked but with tweaks that actually generated a much better price for our proposed trip to New York. Emailed over to me and advised when she was next available if we wanted to discuss or amend. Absolutely no pressure just clear comms. We went back a day later after checking Visa requirements etc the offer had slightly changed due to others taking the opportunity but Paula went out of her way to match the original offer. Payment links sent directly to my phone and absolutely hassle free. Who says the internet is the way to your best deal and service?!! 5* rating in every aspect - thank you Paula and Hays travel Stamford.

Reply from Hays Travel - Stamford
Knowledgeable, friendly and interested support from Hayley S. She talked through the options , printed things out and repeated important information. She also explained what information we would receive nearer departure such as excursions. Very relatable person.

Reply from Hays Travel - Stamford
Kaitlyn arranged my flights and seats to New Zealand very professionally with 100 percent good customer service she is an asset to your company .

Reply from Hays Travel - Stamford

Reply from Hays Travel - Stamford
Having booked all our holidays through the Stamford branch of Hays for a number of years we always get a first class service. The staff are always professional, knowledgable, and will to give as much time as it takes to book a holiday. There is no pressure put on us and we always come away well satisfied. Well done Hays

Reply from Hays Travel - Stamford
Very helpful and knowledgeable agent.
Understood precisely what we were looking for.

Reply from Hays Travel - Stamford
Kaitlyn was very helpful & knowledgeable and made the whole process very easy.
Thank you

Reply from Hays Travel - Stamford
Hayley was really good with us and she helped us get a nice holiday

Reply from Hays Travel - Stamford
I was hesitant about going into / using a Travel Agent for booking my cruise vacation, but I have to say, my mindset has been changed after walking into Hays Travel Travel in Stamford. The team listened to my requirements, provided very cost effective and competitive quotes; no sales pressure and the normal sales flannel you hear. I evaluated my options and when it came to the actual booking, Izzy with support from her manager, Tracy, provided deals that I had not even considered.
All in all, a fabulous experience and superb service throughout, will be calling for future vacations

Reply from Hays Travel - Stamford
From the moment I entered Hays Travel, Kaitlyn made me feel very welcome and could not have been more helpful. I left with all the relevant documents and clear instructions on what to do and when in the months leading up to our wonderful Cunard holiday on board the Queen Anne.

Reply from Hays Travel - Stamford
We had a great experience, we couldn’t have asked for more. We wanted a bit of a different holiday, visiting different places in Malaysia but without the hassle of booking everything ourselves. Tracy was just amazing, so patient with us, no pressure and listened to our requirements which we tweaked several times before we were happy with the itinerary, the hotels, the flight times etc etc
I would like to thank Tracy personally for giving us a 10/10 experience.would definitely use Hays Travel again

Reply from Hays Travel - Stamford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.