Five star treatment Hayley was absolutely brilliant. Such a pleasure to be speaking to someone rather than trying to book a holiday on line. So knowledgeable and so helpful.
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See what reviewers are saying
Very helpful in booking a family holiday of 10, 6 adults and 4 children. 3 rooms in total. Mentioned a Hays travel card which you pre load but doesn't incure any charges and can be used abroad and ge... See more
Company replied
Hayley was given a brief request as to what we were looking for, and she managed our expectations, brought our Xmas city trip to life as she’d been to Prague, recommended excursions, places to visit... See more
Company replied
We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
71 High Street, PE9 2AW, Stamford, United Kingdom
- 01780666052
4.9
Excellent
464 reviews
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Calm, thorough and friendly.
As soon as we walked in, there was a lovely welcome from Izzy. A calm and gently spoken young lady who took the time to listen and carefully look for hotels and destinations to match our wishes. Thorough and detailed. Offered ideas. Holiday successfully booked.
April 16, 2025
Reply from Hays Travel - Stamford
Hello Elaine, Thank you so much for talking the time to write such a lovely review. It was a pleasure to book your holiday to Malta for you.
Thanks - Izzy :)
Great service from Izzy.
Great service from Izzy and found what we were looking for within our budget.
April 8, 2025
Reply from Hays Travel - Stamford
Hello Diane, Thank you so much for taking the time to write this lovely review. It was a pleasure to book your holiday for you.
-Izzy :)
Quick Stress Free Way to Book
Quick stress free , covered all the questions I asked and completed the booking .
April 6, 2025
Reply from Hays Travel - Stamford
Thank you very much for your kind review....
Rui was super helpful as always!
Rui was super helpful as always. Wouldn’t dream of booking a holiday with anyone else!
April 9, 2025
Reply from Hays Travel - Stamford
Thank you for taking a minute for leaving such a lovely review!! It's always a pleasure to help you getting your holidays sorted!! - Rui :)
Hayley was more than helpful in helping us find the perfect hotels and trip of a lifetime.…
Hayley was more than helpful in assisting us to plan our trip of a lifetime to Australia. Hayley gave her time and expertise to source the right hotels, airlines and areas. All with the co help of Gold Medal.
March 28, 2025
Reply from Hays Travel - Stamford
Thank your for your lovely reviev, it was a pleasure to arrange your holiday... Hayley
Reply from Hays Travel - Stamford
Thankyou for taking the time to leave a review for me. It was good to meet you and get your holiday booked. Hayley
Agent Kaitlyn was unbelievable
Agent was unbelievable. She worked her socks off to arrange EVERYTHING for our holiday. Flights, seats, baggage car park, lounge, transfers, hotel package.
She then booked us in, printed ALL paperwork and explained everything. Thank you.
April 4, 2025
Reply from Hays Travel - Stamford
Hi Christopher, it was a pleasure to book your holiday to Paphos for you and thank you for taking the time to write this lovely review.
- Kaitlyn :)
The staff were very helpful and polite
The staff were very helpful and polite. Rui was very patient with four senior citizens. We were given tea/coffee which was very. welcome.
March 22, 2025
Reply from Hays Travel - Stamford
Thank you for taking some time to leave us a lovely review!! It was a pleasure to meet you all and help with your lovely holiday. - Rui :)
Everyone always really helpful and…
Everyone always really helpful and guide us with which holidays is best for our needs. Even when we do have confusing needs sometimes
Definitely recommend
March 31, 2025
Reply from Hays Travel - Stamford
Thank you for taking the time to leave us a positive review. It is always good to see you in store, Hayley.
Would definitely recommend
The service we received was quick, efficient and friendly. Nothing was too much trouble, and we had our perfect honeymoon booked within 48 hours of popping into the store. Would definitely recommend
April 1, 2025
Reply from Hays Travel - Stamford
Thank you for your lovely review, it was a pleasure, I am super excited for you ....Paula
We booked with Izzy last Yr and she was…
We booked with Izzy last Yr and she was just as helpful this year as last. She works hard to find us what we are looking for.
March 22, 2025
Reply from Hays Travel - Stamford
Hi James, Thank you for taking the time to leave this lovely review for me. It was a please to book your holiday for you, Izzy.
very friendly ,couldnt be more helpful
March 18, 2025
Reply from Hays Travel - Stamford
Thank you so much for this lovely review. It was a pleasure to book your flights for you.
- Izzy :)
Knowledgeable, Patient & Personable Staff
Knowledgeable, patient staff member who took a lot of time to sort out a late booking to Disneyland Paris in the most economical way & to suit a 5-year old too. She was happy to work out a quote the day prior to confirming the booking the following day (by which time the hotel was not available & involved another search for accommodation). Nothing was too much trouble.
All the staff were engaging & coffee refreshment was offered too!
March 9, 2025
Reply from Hays Travel - Stamford
It was a pleasure to help you arrange your holiday and thank you for your lovely review.... thanks Paula
Very helpful young lady guided me…
Very helpful young lady guided me through all of the necessary details
March 9, 2025
Reply from Hays Travel - Stamford
Thank you for your kind review. It was lovely speaking with you. Have a lovely Holiday :) Charlotte
Very helpful and helped with…
Very helpful and helped with alternative option when the original quote was to much.
Follow up emails and phone calls all prompt.
March 1, 2025
Reply from Hays Travel - Stamford
Thank you for taking the time to leave this positive feedback for me. I'm so glad we were able to book your holiday. I hope you have the best time, Hayley.
This was the first time we’ve booked…
This was the first time we’ve booked through Hayes Travel, Tracy was brilliant, very helpful knew what we wanted and within no time we had booked our next holiday. We will definitely be booking with them again, thank you.
March 1, 2025
Reply from Hays Travel - Stamford
Thank you for kind words Lucy. It was my pleasure finding the right holiday for you and look forward to helping you plan many more. Tracy
Personal experience without the hassle of self-booking
It is so nice to still be able to access a person centered service in the world of online bookings. Tracy ensured that our needs were listened to and she took time to ensure that we were booking the right experience for us.
February 28, 2025
Reply from Hays Travel - Stamford
Thank you so much for your lovely review, it was a pleasure to be able to help plan and be a part of your amazing trip...I look forward to following your journey along the way with you. Kind Regards, Tracy.
Charlotte made the experience of…
Charlotte made the experience of booking our holiday very easy she gave us all the information on the location, and hotels to suite our personal requirements in a very professional and friendly manor.
February 24, 2025
Reply from Hays Travel - Stamford
Thank you for your lovely review, it was a pleasure to arrange your holiday.... Charlotte
very pleasant
very pleasant, personal service and would definitely use again for other holidays
February 13, 2025
Reply from Hays Travel - Stamford
It was my pleasure to book your theatre break for you! I hope the shows are amazing and you have a lovely time.
-Kaitlyn
Totally and utterly amazing service
Totally and utterly amazing service! Fabulous team of agents within our Stamford store. Very knowledgeable and so helpful, nothing was too much trouble. Booked a weeks cruise to the Fjords with help and advice from Tracey and Paula.
Thanks you so much for the first class service. 🙏
February 11, 2025
Reply from Hays Travel - Stamford
Thank you for taking some time to leave us a lovely review Mr Porter, It was a pleasure meeting you on Sunday and I'm glad we managed to help get your cruise holiday sorted.. I'm sure you'll all love it. Rui :)
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