Steph is not on an amazing travel agent, but what makes her extra special is she genuinely cares about your holiday, she is incredibly attentive, and gets so excited by the adventure she helps create,... See more
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Wanted to book a weekend break in Barcelona for next year. We knew roughly where we wanted to be, what type of accommodation, nice balcony room etc. Steph was fantastic at finding what we wanted withi... See more
Company replied
Steph was extremely helpful and friendly. She was able to look at different options as the original plan changed Can't want to go on this amazing holiday :)
Company replied
Steph never fails to provide me with the best service. Always personal, attentive, informative and honest. Steph is always very patient with my questions and goes above and beyond to book my family th... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Steph Haden, TF5, Telford, United Kingdom
- 1743816870
4.9
Excellent
204 reviews
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Lapland service
I have been asking Steph for Lapland quotes for the past few years and she was always really helpful and accommodating, even though I never ended up booking! So I knew that I wanted to go with Steph when I finally decided to take the plunge! This time around Steph was again really helpful and answered all of my questions as well as adapting the quotes to suit my family’s needs, nothing was too much trouble! A lovely, personalised service!
December 10, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Rosa. It's been an absolute pleasure to have found you and your family the perfect Lapland experience to suit you all. I can't wait to hear all about it next year :-)
I’ve just booked two holidays with…
I’ve just booked two holidays with Steph, with both bookings she has been incredibly patient, friendly and helpful answering my many questions and looking at alternative options to meet our requirements. Communication has been amazing, Steph is so quick to respond and the quotes she provided were lower than those I had found myself online. I would highly recommend booking with Steph!
November 23, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Sheila. It's been an absolute pleasure to help with your holiday plans, I look forward to hearing all about them :-)
Steph was excellent
Steph was excellent I told her exactly what I wanted and she delivered
November 7, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Georgina, it was an absolute pleasure to help you :-)
3rd time used Steph and shes amazing
3rd time used Steph and shes amazing
So patience and always answers any questions
November 6, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Cheri. It's always my pleasure to help you, thank you for booking with me again :-)
Reply from Hays Travel - Steph Haden
Thank you so much for your review Catherine, it was a pleasure to help you again :-)
Steph is fantastic!
Steph has been great and finding us the perfect group holiday on a budget. Always responds quickly to her emails and put lots of time into our search. Really appreciate Steph’s efforts and will definitely be booking through her again! Thank you A*
October 4, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Emily. It has been my pleasure to help you all find a hotel that suits your needs and budget. I'll be looking forward to hearing all about it :-)
Great experience
Very professional, great experience from first enquiry through to booking confirmation!
September 26, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for leaving me a review Lesley. It was a pleasure to be able to help :-)
Steph was brilliant
Steph was brilliant. I sent her an email explained what we were looking for. She replied almost immediately with suggestions. I changed the requirements slightly, two more emails and we were done. Exceptional service
September 27, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. It was a pleasure to help you both find the city break that suited you. I hope you have a fabulous time away :-)
Steph as always was fantastic
Steph as always was fantastic, very patient and listen to all our requirements and delivered! Huge thank you x
September 23, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for taking the time to leave me a review. It is always my pleasure to help you plan your holidays. Looking forward to hearing all about it :-)
Always happy to help
Always happy to help. Any question was answered and she gave me an email for some tips and booking. Steph is really friendly
September 3, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review, it's always a pleasure to help with your holiday plans :-)
Fantastic service from Steph
Fantastic service from Steph. She’s helped us to book our first family holiday abroad.
Her help was invaluable in narrowing down the hundreds of options that I was trawling through online.
Steph responded to all messages regarding booking the holiday and was very friendly throughout.
August 16, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Helen. It's been an absolute pleasure helping you to find your ideal first family holiday abroad. I can't wait to hear all about it! It will come round before you know it :-)
Steph has gone above and beyond..
Steph has gone above and beyond to make sure we have the perfect holiday, she has answered all our questions & arranged things for our son's medical needs that no other company has ever done for us. Highly recommend booking through Steph! Thank you so much, we will definitely book with you again :)
August 9, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Sammy. It's been a pleasure to help you all and I can't wait to hear all about your holiday :-)
Steph is always very helpful and…
Steph is always very helpful and replies quickly to our requests for quotes and holiday extras.
August 9, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review John. It is always my pleasure to help you. Thank you for your continued support :-)
Steph lovely and easy to deal with
Steph lovely and easy to deal with. Answered all questions and available if any further concerns. All booked with ease and sorted. Thank you
August 15, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for leaving me a review Tracy. It was an absolute pleasure to help you all find the cruise that suited you. I will look forward to hearing all about it :-)
Brilliant
Steph was most helpful couldn't have done more for me very pleasant very good.
August 5, 2025
Reply from Hays Travel - Steph Haden
Hi Sue, thank you very much for leaving me a review. It was a pleasure to help you and your friend find the right cruise for you :-)
Steph was very helpful went through…
Steph was very helpful went through everything concerning the holiday we are very happy what she has done for us
July 30, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Dave, it was my pleasure to help you both again. I hope you have another wonderful holiday :-)
Steph was amazing!
Steph was super friendly and made everything easy; she was flexible with changing requests and understood what we wanted very well.
July 16, 2025
Reply from Hays Travel - Steph Haden
Thank you for your review Rachael. It was an absolute pleasure to help you find a holiday to suit you both. Not long to go! :-)
10/10 experience!
10/10 experience with Steph. She listened to what we liked and gave great recommendations as first time holiday goers. So sweet and lovely, thank you again :)
July 5, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Kelsey, it was a pleasure to help you all. I'm looking forward to hearing all about your first holiday :-)
Great friendly service
Friendly, helpful, professional & efficient service from Steph. I messaged Steph with my holiday idea & within a short time it was all booked up! Thank you Steph for another smooth service 🙌
June 29, 2025
Reply from Hays Travel - Steph Haden
Thank you for taking the time to leave me a review Tracey, it's always a pleasure to get your holidays booked. Looking forward to hearing about this one :-)
Steph was amazing
Steph was amazing, quick to reply & understanding our needs, gave us great options. We picked a holiday after the second message. Very knowledgeable and booked quickly. Answering any questions we had with confidence. Will definately use again. Thank you Steph.
June 19, 2025
Reply from Hays Travel - Steph Haden
Thank you so much for your review Jo, it was an absolute pleasure to help you both find a holiday to suit your needs, I hope you have a fantastic time! :-)
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