Hays Travel - Stephanie Pitcher Reviews 

301
TrustScore 5 out of 5

4.9

Personal Travel Consultant Stephanie Pitcher, B75 7ES Birmingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’ve booked a number of holidays through Steph and she is always very helpful, she responds quickly, nothing is ever too much for her, she knows her stuff and is always professional. Thanks Steph!

Rated 5 out of 5 stars

Highly recommend Hays. I spoke to Steph Pitcher who was amazing! So helpful! I told her what I wanted and she went over a few holidays within my budget and it was easy to pick our fave. So straight fo... See more

Rated 5 out of 5 stars

As always , Steph is always available to assist us with our booking . What has been an awful 6 months , Steph has gone above and beyond to help us sort out what was a very distressing time , right up... See more

Rated 5 out of 5 stars

Our agent Stephanie Pitcher is Fantastic!! We’ve never been able to travel abroad due to family limitations, so we’re complete amateurs when it comes to booking holidays. Stephanie provided an exce... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Stephanie Pitcher, B75 7ES, Birmingham, United Kingdom

  • 0121 3742838

4.9

Excellent

TrustScore 5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(301)

125,952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service

Arrived back from our 1st cruise wanting to book another. Stephanie did such a great job last time there was no doubt we would be using her to book again. Stephanie made the whole process stress free and kept us updated throughout. Top class service.

April 15, 2026
Rated 5 out of 5 stars

Steph

Steph
Is fantastic at finding our Holidays this is our 4th Holiday she has booked for us, super efficient and goes above and beyond to find exactly what we ask for 😊

April 15, 2026
Rated 5 out of 5 stars

Excellent Service

I spoke to Stephanie, told her what I was looking for, details were sent for exactly what I was looking for. Holiday booked within a couple of days.

Excellent service.

April 15, 2026
Rated 5 out of 5 stars

Fantastic experience

Steph has booked a number of holidays now for us and I would not hesitate to recommend. She makes the whole experience easy from start to finish and we have had amazing family holidays as a result

April 12, 2026
Rated 5 out of 5 stars

We booked through Steph and she was a…

We booked through Steph and she was a pleasure to book our holiday through. Nothing was too much trouble for her and through her patience and expertees we have found what looks like and we hope will be a fabulous holiday.

March 24, 2026
Rated 5 out of 5 stars

Excellent booking experience for Italy

We book all of our holidays via Stephanie Pitcher at Hays and always receive excellent care, interest and attention and this booking was no different tailored to exactly what we were looking for and as always faultless, very happy.

February 28, 2026
Rated 5 out of 5 stars

Extremely helpful

Stephanie was extremely helpful when we were booking our trip to Bali. Nothing was too much trouble. She was always happy to look at different options and got back to us quickly. We can't wait to go now.

February 14, 2026
Rated 5 out of 5 stars

I’ve lost count of how many holidays…

I’ve lost count of how many holidays I’ve booked with Steph now but every single one has been so simple to book, she makes it so simple and straight forward, gives you all the extra info you need for the country you’re heading to, knows the best hotels and tips for when you’re there!

I’ve had beautiful holidays to Mexico (3 times!), Tenerife, New York, Cape Verde, Barcelona, & so many more! All very different holidays but all been equally as easy to book and amazing once there! I would never book a holiday without Steph again!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Stephanie is amazing

Stephanie is amazing! We have just booked our honeymoon with her and have had two other trips booked through her before! Thanks Steph

January 22, 2026
Hays Travel - Stephanie Pitcher logo

Reply from Hays Travel - Stephanie Pitcher

Thank you for the lovely review Mel, was a pleasure to help :)

Rated 5 out of 5 stars

Amazing service as always!

Steph is fantastic and listens to all my requirements and always gets it spot on.
Every detail is taken care of and she has the patience of a saint! ☺️

January 22, 2026
Hays Travel - Stephanie Pitcher logo

Reply from Hays Travel - Stephanie Pitcher

Thank you for the lovely review, always a pleasure and thank you for booking with me x

Rated 5 out of 5 stars

Have booked a few times before and…

Have booked a few times before and never been let down.
Stephanie is friendly, efficient and really knows her stuff. I use her every time and have just booked another holiday with her. Great deal, lovely looking hotel, and everything was explained clearly which is essential for my busy life!

January 20, 2026
Hays Travel - Stephanie Pitcher logo

Reply from Hays Travel - Stephanie Pitcher

Thank you for the lovely review Andrew, always a pleasure to help and thank you for your continued support x

Rated 5 out of 5 stars

Booked my holiday through Stephanie…

Booked my holiday through Stephanie Pitcher. Once again she’s quick at sorting things out. Nothing is too much trouble for her. I’ll never use anyone else

January 19, 2026
Hays Travel - Stephanie Pitcher logo

Reply from Hays Travel - Stephanie Pitcher

Thank you for the lovely review Beverley, always a pleasure to help and thank you for your continued support x

Rated 5 out of 5 stars

Great service as always

Great service as always, easy to book and Steph couldn’t be more helpful and friendly. Thanks Steph x

January 17, 2026
Hays Travel - Stephanie Pitcher logo

Reply from Hays Travel - Stephanie Pitcher

Thank you for the lovely review Natalie, appreciate your continued support x

Rated 5 out of 5 stars

Highly recommended for any holiday bookings - friendly, knowledgable and nothing is too much trouble

This is the 3rd holiday I’ve booked with Steph in the last 18 months.
She’s really friendly, knowledgable and nothing was too much trouble.
She answered all of the questions I had and made sure everything was covered.
This made the booking experience really easy and I’d highly recommend her to anyone booking a holiday, with the peace of mind that you have someone on hand to help, should you need it!
Thank you again!

January 17, 2026
Hays Travel - Stephanie Pitcher logo

Reply from Hays Travel - Stephanie Pitcher

Thank you for the lovely review Emma, and for your continued support, it is appreciated x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look