I’ve booked a number of holidays through Steph and she is always very helpful, she responds quickly, nothing is ever too much for her, she knows her stuff and is always professional. Thanks Steph!
Location
Switch locationPersonal Travel Consultant Stephanie Pitcher, B75 7ES Birmingham, GB
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Highly recommend Hays. I spoke to Steph Pitcher who was amazing! So helpful! I told her what I wanted and she went over a few holidays within my budget and it was easy to pick our fave. So straight fo... See more
As always , Steph is always available to assist us with our booking . What has been an awful 6 months , Steph has gone above and beyond to help us sort out what was a very distressing time , right up... See more
Our agent Stephanie Pitcher is Fantastic!! We’ve never been able to travel abroad due to family limitations, so we’re complete amateurs when it comes to booking holidays. Stephanie provided an exce... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Stephanie Pitcher, B75 7ES, Birmingham, United Kingdom
- 0121 3742838
4.9
Excellent
301 reviews
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Our agent Stephanie Pitcher is…
Our agent Stephanie Pitcher is Fantastic!!
We’ve never been able to travel abroad due to family limitations, so we’re complete amateurs when it comes to booking holidays. Stephanie provided an exceptional service, with her patience and expertise unmatched. We’ve now booked and planned four trips over the next two years, including cruises. We’re delighted with the prices, communication, and overall service. It’s wonderful to have an agent there for us, and we feel completely looked after.
October 30, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you so much for the lovely review Alex, that has made my day thank you, it is a pleasure to help x
Stephanie is great agent to book your holiday!
Stephanie provided us with great deals, quick responses, and excellent communication throughout the process. We’ll definitely book with her again!
October 18, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you for the lovely review Anna, and thank you for booking with me, it was a pleasure x
Always a pleasure booking with Steph
Always a pleasure booking with Steph, always happy to help with anything you ask. Highly recommended 👌
October 18, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you Alison and thank you for your continued support, always appreciated - Steph x
I booked a holiday with Steph this…
I booked a holiday with Steph this year. My first 1 in 20 years. Steph was so helpful and made everything so easy. If your looking to book a holiday, I highly recommend Steph!
June 30, 2025
Unprompted review
Reply from Hays Travel - Stephanie Pitcher
Aww thank you Lindsey :) Roll on the next one x
We used Stephanie for 3rd year running…
We used Stephanie for 3rd year running now for holidays aboard always on hand if you need any questions answered if you use her just take photo of where you would like to go or hotel and Stephanie will get you good deal 😀
September 8, 2025
Unprompted review
Reply from Hays Travel - Stephanie Pitcher
Thank you for your lovely review, always a pleasure to help and thank you so much for your continued support xx
Steph is always fantastic
Steph is always fantastic! She finds great deals and works hard to find you the perfect holiday. She always comes back to you in a timely manner and is so passionate about travel ✈️
September 30, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you so much for the lovely review Lucy , always a pleasure to help :)
Stephanie was brilliant
Stephanie was quick to ring me , had good advice about the holiday we were booking & lovely to talk to ! We will definitely book with her again!
September 16, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you so much for the lovely review, it was a pleasure to help :)
Fantastic customer service as always
Fantastic customer service as always - we haven’t gone anywhere else since finding Steph years ago and recommend her to everyone that asks about holidays. She is always so helpful, friendly, honest and gets the best price she can - nothing is too much trouble
Thanks Steph - Hays …. You need more like Steph ✈️👍🏻😊
September 23, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you for the lovely review Debbie, always a pleasure to help :)
Great service & communication
Great service & communication - answered all questions and queries - of which there were many!
September 13, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you for the lovely review Sarah, always a pleasure to help :)
Highly recommended!
We have used Steph for booking our holidays for a few years now and wouldn’t use anyone else. She’s great! Always finds us what we want and at a reasonable price. She’s always really quick to respond, really friendly and easy to work with.
September 13, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you so much Claire, always a pleasure and thank you for your continued support x
Fantastic experience
As always Stephanie responds quickly to messages, is quick and efficient and a pleasure to deal with.
September 12, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you so much Amanda, always a pleasure :)
Stephanie was able to get us a really…
Stephanie was able to get us a really good deal. This is our 4th booking with Stephanie and her service is always really professional and thorough - taking into consideration our needs and budget
September 4, 2025
Reply from Hays Travel - Stephanie Pitcher
Thank you so much for the lovely review and for your continued support Liz :)
Gave me what i asked for rapid replies…
Gave me what i asked for rapid replies and kept up todate answered phone when had a problem and sorted it straight away thank u
August 22, 2025
Reply from Hays Travel - Stephanie Pitcher
Sorry for the delayed response Shaun, thank you for the lovely review, it was a pleasure to help :)
First class service our rep Steph…
First class service our rep Steph Pitcher could not do enough to make sure every detail of our cruise was explained in full, nothing was too much for her whatever i asked she answered professionally. Would highly recommend Steph to anyone wishing to book their next holiday.
August 20, 2025
Reply from Hays Travel - Stephanie Pitcher
Sorry for the delayed response Debra, thank you for the lovely review, it was a pleasure to help :)
Stephanie was very polite and helped…
Stephanie was very polite and helped with information about the hotel I booked. I have booked a few holidays using Hays Travel.
August 6, 2025
Reply from Hays Travel - Stephanie Pitcher
Sorry for the delayed response Teresa, thank you for the lovely review, it was a pleasure to help :)
Steph Pitcher was fantastic
Steph Pitcher was fantastic . She was very helpful and found me the best holiday at a great price . Im over the moon 🥰
July 18, 2025
Reply from Hays Travel - Stephanie Pitcher
Sorry for the delayed response Luke, thank you for the lovely review, it was a pleasure to help :)
Stephanie was great
Stephanie was great, very knowledgeable, helped with every part of the booking.
Would not hesitate to recommend to anybody else.
Will definitely use again in the future.
July 4, 2025
Spoke to Stephanie to organise my…
Spoke to Stephanie to organise my Lapland holiday for December 2026 she was amazing very helpful gave me options and advised to suit my requirements definitely be using her again many thanks Steph x. X
July 10, 2025
Steph as usual knew exactly what I…
Steph as usual knew exactly what I wanted. Professional. Polite. Perfect 👍
June 18, 2025
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