I’ve booked a number of holidays through Steph and she is always very helpful, she responds quickly, nothing is ever too much for her, she knows her stuff and is always professional. Thanks Steph!
Location
Switch locationPersonal Travel Consultant Stephanie Pitcher, B75 7ES Birmingham, GB
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Highly recommend Hays. I spoke to Steph Pitcher who was amazing! So helpful! I told her what I wanted and she went over a few holidays within my budget and it was easy to pick our fave. So straight fo... See more
As always , Steph is always available to assist us with our booking . What has been an awful 6 months , Steph has gone above and beyond to help us sort out what was a very distressing time , right up... See more
Our agent Stephanie Pitcher is Fantastic!! We’ve never been able to travel abroad due to family limitations, so we’re complete amateurs when it comes to booking holidays. Stephanie provided an exce... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Stephanie Pitcher, B75 7ES, Birmingham, United Kingdom
- 0121 3742838
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Steph was amazing very accommodating…
Steph was amazing very accommodating and got us the best holiday for our needs and the best price.
Would highly recommend
Advice…
I asked a question about going somewhere, and hey presto advice came straight away from personal knowledge and others experience.
Gave me confidence to book.
Now can't wait till January.
Reliable, enthusiastic, genuine
Reliable: Agent called when she said she would.
Enthusiastic: Agent gave me lots of information about the area, travel and hotel.
Genuine: I felt the agent was giving an honest evaluation of what we would experience because a. She’d been herself b. She told me to good and the bad.
Stephanie has been amazing with helping…
Stephanie has been amazing with helping us with our holiday. She responded immediately and has found us a great deal.
I would 100% recommend
We found that Steph was very helpful…
We found that Steph was very helpful and found us exactly what we wanted and made booking a holiday easy
Friendly staff and very helpful
Friendly staff and very helpful, definitely book a holiday again with you
Steph is amazing
Steph is amazing, she was so helpful and found me the most amazing holiday!
Always excellent service from Steph
Highly recommended!
Great service from Steph as always. Particularly useful as she was able to point us in the right direction as to which resort would suit us best. Would highly recommend!
Great service
Steph was fantastic getting us the holiday we wanted for a great price. Very responsive to all my queries, nothing too much trouble. Can’t wait to enjoy our holiday! Thanks Steph will definitely look to book with you again.
Wonderful Service
Easy to talk to or e-mail Steph. She goes out of her way to find a hotel that meets our requirements.
Steph is great 5 star.
Steph is great. I book all my holidays with her. All sorted in 5 minutes.
Stephanie Pitcher is amazing very…
Stephanie Pitcher is amazing very attentive gives you all the information you need replies quickly.
Booked a couple of holiday with her now.
Fabulous service!
Steph was wonderful as always. Quick, efficient, great attention to detail. We know we can rely on Steph to book a holiday that will suit our family needs.
Steph bookings all of our holidays
Steph bookings all of our holidays. Me and my partner arnt the easiest and the amount of changes we make she never complains. Nothing is too much hassle.
Booked through Steph
Booked through Steph. Never been on a cruise before but Steph found the perfect dates and explained everything about what to do and what can be added. Also booked a few nights away for my partners 40th, Steph found the perfect hotel. Steph got back to my queries really quick and gave me multiple options when I was unsure of places to go. Would highly recommend Steph and will be using her for future bookings.
Stephanie helped and advised us on all…
Stephanie helped and advised us on all aspects of our holiday booking. Great to have someone who can answer al your questions. Thank you
Booked with Steph Pitcher
Steph is great. We’ve booked a few times with her & it’s always an easy process, nothing is too much trouble. We did have a problem once at a resort & Steph was there all the way, it’s so reassuring to have that contact & know she will help you and sort matters out.
Highly recommend you use Steph as your Personal Travel Consultant.
Stress free holiday booking
Stephanie organised every aspect of the holiday for us. It took away all the stress of holiday planning. She fully understood exactly what we wanted.
Brilliant service
The service was nothing short of excellent. Very helpful and professional with her advice.
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