Hays Travel - Stephanie Pitcher Reviews 

301
TrustScore 5 out of 5

4.9

Personal Travel Consultant Stephanie Pitcher, B75 7ES Birmingham, GB


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Rated 5 out of 5 stars

I’ve booked a number of holidays through Steph and she is always very helpful, she responds quickly, nothing is ever too much for her, she knows her stuff and is always professional. Thanks Steph!

Rated 5 out of 5 stars

Highly recommend Hays. I spoke to Steph Pitcher who was amazing! So helpful! I told her what I wanted and she went over a few holidays within my budget and it was easy to pick our fave. So straight fo... See more

Rated 5 out of 5 stars

As always , Steph is always available to assist us with our booking . What has been an awful 6 months , Steph has gone above and beyond to help us sort out what was a very distressing time , right up... See more

Rated 5 out of 5 stars

Our agent Stephanie Pitcher is Fantastic!! We’ve never been able to travel abroad due to family limitations, so we’re complete amateurs when it comes to booking holidays. Stephanie provided an exce... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Stephanie Pitcher, B75 7ES, Birmingham, United Kingdom

  • 0121 3742838

4.9

Excellent

TrustScore 5 out of 5

301 reviews

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4.9

All reviews

(301)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Advice…

I asked a question about going somewhere, and hey presto advice came straight away from personal knowledge and others experience.
Gave me confidence to book.
Now can't wait till January.

June 10, 2025
Rated 5 out of 5 stars

Reliable, enthusiastic, genuine

Reliable: Agent called when she said she would.
Enthusiastic: Agent gave me lots of information about the area, travel and hotel.
Genuine: I felt the agent was giving an honest evaluation of what we would experience because a. She’d been herself b. She told me to good and the bad.

June 13, 2025
Rated 5 out of 5 stars

Highly recommended!

Great service from Steph as always. Particularly useful as she was able to point us in the right direction as to which resort would suit us best. Would highly recommend!

April 18, 2025
Rated 5 out of 5 stars

Great service

Steph was fantastic getting us the holiday we wanted for a great price. Very responsive to all my queries, nothing too much trouble. Can’t wait to enjoy our holiday! Thanks Steph will definitely look to book with you again.

April 16, 2025
Rated 5 out of 5 stars

Fabulous service!

Steph was wonderful as always. Quick, efficient, great attention to detail. We know we can rely on Steph to book a holiday that will suit our family needs.

March 25, 2025
Rated 5 out of 5 stars

Booked through Steph

Booked through Steph. Never been on a cruise before but Steph found the perfect dates and explained everything about what to do and what can be added. Also booked a few nights away for my partners 40th, Steph found the perfect hotel. Steph got back to my queries really quick and gave me multiple options when I was unsure of places to go. Would highly recommend Steph and will be using her for future bookings.

March 2, 2025
Rated 5 out of 5 stars

Booked with Steph Pitcher

Steph is great. We’ve booked a few times with her & it’s always an easy process, nothing is too much trouble. We did have a problem once at a resort & Steph was there all the way, it’s so reassuring to have that contact & know she will help you and sort matters out.
Highly recommend you use Steph as your Personal Travel Consultant.

February 25, 2025

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