Craig who severed us in the Stirling store put no pressure on us to book right away. He gave us plenty of options and prices in the process of looking to book our trip to Disneyland Paris. We then fol... See more
Company replied
Location
Switch locationUnit 17 Marches Mall, The Thistles Shopping Centre, FK8 2EA Stirling, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amanda is a star. Understood exactly what we wanted and went out of her way to be helpful. Pleasant,polite and friendly - a thoroughly nice experience Thank you
Company replied
I had a real challenge for Matthew but he took the time to look through many possible options and although he was unable to get me the exact dates (due to direct flights stopping in October!) we ended... See more
Company replied
Excellent service. Kirsty was very very good and helpful. She managed to get us organised with a Cruise. Very knowledgeable and attention to detail was outstanding.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 17 Marches Mall, The Thistles Shopping Centre, FK8 2EA, Stirling, Scotland, United Kingdom
- 01786497286
4.9
Excellent
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We always use Hays
We always use Hays. Mathew understands exactly the type of holiday we are looking for and thanks to him we’ve had many wonderful trips abroad. The other staff are friendly and helpful too.
April 3, 2026
Reply from Hays Travel - Stirling
Thank you so much for the feedback, it's appreciated. Amanda Branch Manager
Reply from Hays Travel - Stirling
Thank you so much for the feedback, it means alot. Amanda Branch Manager
Matthew was very helpful and patient…
Matthew was very helpful and patient with our needs for the holiday, as it started with 10 people and dropped to 7. He accomadated all our needs and found us the best deal.
March 27, 2026
Reply from Hays Travel - Stirling
Hi Kris, Thanks so much for your feedback. Amanda Branch Manager.
Holiday bookings at Hays travel
We have booked a few holidays through Hays travel and we always find the experience is to our satisfaction the staff are always willing to go that extra mile and find the holiday you're looking for, especially Mathew who has been a great help the last few years.
March 18, 2026
Reply from Hays Travel - Stirling
Thank you so much for taking the time to leave Matthew a review. It is very much appreciated and we are very happy to help. Regards, Amanda Branch Manager
Would definitely recommend
My mum and I went into the Stirling branch not knowing where we wanted to go and with limited dates we could travel. We were lucky enough to have Kirsty help us and left with a great holiday to look forward to with everything we needed.we would definitely use again and recommend!
March 22, 2026
Reply from Hays Travel - Stirling
Thank you so much for the feedback. I will pass this on to Kirsty. Regards, Amanda Branch Manager
Reply from Hays Travel - Stirling
Thanks so much for the feedback, it is appreciated - Craig, Assistant Manager.
Craig…helped me feel relaxed and confident
I have many health issues but Craig guided through the process with calm and often humorous approach
March 16, 2026
Reply from Hays Travel - Stirling
Thanks for the feedback Danny, it is appreciated - Amanda, Branch Manager.
Very friendly helpful staff always…
Very friendly helpful staff always offering advice and taking lots of time to help us make our decision
March 9, 2026
Reply from Hays Travel - Stirling
Thanks so much for the feedback, it is appreciated - Craig, Assistant Manager.
Reply from Hays Travel - Stirling
Thanks so much for the feedback, it is appreciated - Craig, Assistant Manager.
New Zealand trip made easy
The staff went very helpful and accommodating with all we needed
There knowledge of visa’s and the better way to go round the world at this moment in time was fantastic.
March 13, 2026
Reply from Hays Travel - Stirling
Thanks so much for the feedback we're glad we managed to get you sorted. Amanda Branch Manager.
Thanks ti Kirsty we were able to find a…
Thanks ti Kirsty we were able to find a short break away..Very helpful and pleasant experience.
March 11, 2026
Reply from Hays Travel - Stirling
Thanks so much for the feedback, it is appreciated. Amanda Branch Manager.
Matthew was very patient with me
Matthew was very patient with me. Guided me through the check in process 😎
March 11, 2026
Reply from Hays Travel - Stirling
Thanks so much for the feedback, it is appreciated. Amanda Branch Manager.
Reply from Hays Travel - Stirling
Thanks for the feedback, it is appreciated. Amanda Branch Manager.
Another holiday booked no trouble
Booked our holiday with Craig on Wednesday nothing was any trouble spent time with us no rush to get us to agree on a booking. Will be back.
Nanette
March 5, 2026
Reply from Hays Travel - Stirling
Thanks so much for the feedback, it is appreciated & we hope to see you again soon. Amanda Branch Manager.
Easy and simple
It was the second I’ve booked through Hays Travel in Stirling. Everyone is so helpful and I always feel like I got something that was right for me. I felt looked after. Thank you!
March 3, 2026
Reply from Hays Travel - Stirling
Thanks so much for the feedback, it is appreciated. Amanda Branch Manager.
From the minute we arrived the staff…
From the minute we arrived the staff were friendly and very helpful. Within a short time the staff member had found the perfect holiday with everything we asked for. I will definitely use Hayes Travel again.
February 28, 2026
Reply from Hays Travel - Stirling
Thank you for your feedback. Im so pleased that Kirsty was able to find you the perfect holiday, it does look amazing. Amanda Branch Manager
Reply from Hays Travel - Stirling
Thanks for the feedback. Amanda Branch Manager
The advisor Kirsty was very helpful and…
The advisor Kirsty was very helpful and knew what she was talking about
February 26, 2026
Reply from Hays Travel - Stirling
Thank you for the feedback, Kirsty loves cruises. Amanda Branch Manager.
Deal with the same people year on year …
Deal with the same people year on year who know what there doing
February 19, 2026
Reply from Hays Travel - Stirling
Hi Jack, Thanks for the feedback. Amanda Branch Manager.
Booking my next holiday to Lanzarote
Craig is amazing and helpful and I always get an excellent service from him .
February 25, 2026
Reply from Hays Travel - Stirling
Hi Sonia, thanks so much for the feedback. It's great to hear that Craig managed to get you sorted. Amanda Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.