I phoned the Stockton Heath store and spoke to a lovely lady called Kady and explained that we wanted to book a mediterranean cruise for 6 family members for my 70th birthday. Kady took some detail... See more
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We have not used a high street travel agent for some years and have booked through agents on the internet, or direct with the holiday company. We felt the experience was better at the Hayes shop. E... See more
Company replied
My first impression of Hays Travel, in Stockton Heath, was a cheerful greeting from the desk. She introduced herself as Laura, and quickly began investigating what I wanted from my break. She spen... See more
Company replied
As always an excellent experience. All of the staff are lovely, very knowledgeable and go out of their way to find the perfect deal. Lesley in particular is a superstar, thank you once again
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
41 London Road, WA4 6SG, Stockton Heath, United Kingdom
- 01925399541
4.9
Excellent
664 reviews
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Brilliant find you the right holiday at…
Always find you the right holiday at all costs. Staff are knowledgeable, efficient and lovely with it.
July 30, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback.
Laura from Stockton Heath store was…
Laura from Stockton Heath store was really helpful , friendly, lovely, good at her job. She got me a really good deal . I always go there to book my holidays all staff are great
August 5, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your lovely feedback Sharon, always a pleasure to deal with you. I hope that you have a fab holiday. - Laura x
We have been using hayes travel for a…
We have been using hayes travel for a number of years and we have always been very happy with the attention to detail that your employees always show, we will only book with hayes because of the excellent service that you provide
July 30, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your very kind words Dave, I hope that you and June have a lovely holiday. - Laura
We have booked two holidays !
We have booked two holidays !
Laura in Stockton Heath branch has booked everything for us.
She is the most helpful & pleasant person I have ever had the pleasure of dealing with.
Nothing is too much trouble for her
Have just returned from Lanzarote and everything was perfect thanks to Laura.
No hesitation to book our holidays in the future,through Hays Travel & obviously Laura.
Thanks Laura for all your help.
Jane & Jim Howarth
July 30, 2026
Reply from Hays Travel - Stockton Heath
Jane & Jim, thank you so much for your lovely words. It's always such a pleasure dealing with you both - see you soon. - Laura x
Very friendly staff
Very friendly staff, nothing was too much trouble. Jill went out of her way, looking for the best holiday and deals.
July 25, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feed back.
Thank you Lesley for your guidance &…
Thank you Lesley for your guidance & experience when booking our holiday destination. And for going above & beyond. Your knowledge of holiday destinations is valuable. Thank you once again. You’re a star ⭐
July 26, 2026
We came in to the shop unsure of our…
We came in to the shop unsure of our destination and your representative Lesley put us at ease and showed us holidays we would never have found ourselves. Lesley found the perfect trip for us within the budget we had set. This proved to us how invaluable the knowledge of a good travel agent is and we will definitely be back in the future. Many Thanks
July 25, 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your lovely review !
it was an absolute pleasure to serve you, and I look forward to seeing you soon.
Kind regards,
Lesley.
Excellent service!
Yet again a huge thank you to Jill for her support in booking our latest holiday. We always get excellent service from Hays Travel in Stockton Heath. All the staff are helpful, pleasant and professional.
July 23, 2026
Reply from Hays Travel - Stockton Heath
Thanks for your kind comments and for taking the time to send in a review
Cruise 2027
Laura was extremely helpful and very pleasant, she provided all the information we needed and more, she was very quick getting back to us via email or telephone.
July 20, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind words Elizabeth, it has been such a pleasure to meet yourself and Dave. So glad that we managed to get such an amazing trip sorted for you. - Laura
always happy with the service we…
always happy with the service we receive always a pleasure to go into the office
July 16, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback.
Excellent service
Excellent service. Helpful, knowledgeable staff who delivered my brief. Stockton Heath store always great.
July 9, 2026
Reply from Hays Travel - Stockton Heath
Thank you !
Autumn break
Very helpful staff at Hays travel Stockton Heath. We were shown options to suit what we were looking for, settled for a 4star Adults only hotel in Lanzarote. Can’t wait to go.
July 15, 2026
It is always difficult finding a…
It is always difficult finding a holiday with my husband as he is wheelchair bound. Lisa was amazing - very patient with me. Absoultely lovely
July 15, 2026
Very helpful travel consultant
Very helpful travel consultant. Understood our needs and was very efficient
July 1, 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your lovely review !
Kind regards,
Lesley.
Fantastic experience
Fantastic experience where nothing was too much bother! Lisa was so helpful and patient.
June 30, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your lovely feedback, nice to meet you.
Lesley was very friendly and patient as…
Lesley was very friendly and patient as well as being knowledgeable and helpful.
July 2, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback.
Friendly and efficient service and some…
Friendly and efficient service and some staff remembered us as customers on previous occasions.
July 2, 2026
Stockton Heath staff are alway…
Stockton Heath staff are alway extremely friendly and helpful
A pleasure to do deal with.
June 28, 2026
Staff are very helpful and efficient in…
Staff are very helpful and efficient in finding you the perfect holiday we have dealt with them for a few years know and they have always come up trumps
June 19, 2026
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