This is the first time we have used Hays Travel. Overall experience extremely good and many thanks to Lisa for her help and advice, greatly appreciated. Will deffinatly be visiting the Stockton Heath... See more
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See what reviewers are saying
I phoned the Stockton Heath store and spoke to a lovely lady called Kady and explained that we wanted to book a mediterranean cruise for 6 family members for my 70th birthday. Kady took some detail... See more
Company replied
We have not used a high street travel agent for some years and have booked through agents on the internet, or direct with the holiday company. We felt the experience was better at the Hayes shop. E... See more
Company replied
My first impression of Hays Travel, in Stockton Heath, was a cheerful greeting from the desk. She introduced herself as Laura, and quickly began investigating what I wanted from my break. She spen... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
41 London Road, WA4 6SG, Stockton Heath, United Kingdom
- 01925399541
4.9
Excellent
665 reviews
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Staff are very helpful and efficient in…
Staff are very helpful and efficient in finding you the perfect holiday we have dealt with them for a few years know and they have always come up trumps
June 19, 2026
We love Lesley!
As always Lesley was super efficient and knew exactly what we would like. She found 4 brilliant options for us and we are looking forward to another great holiday.
June 26, 2026
We deal with a lady called Lesley she…
We deal with a lady called Lesley she is kind helpfull and great at her job we did use TUI but now never leave Hays again
June 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We’ve come back because of your service
We came to your store last year and we were impressed with your service, so naturally, you were first choice to book our holiday.’
Your staff show they care, it’s not just a job X
June 19, 2026
Reply from Hays Travel - Stockton Heath
Thank you Priscilla it was a pleasure to book your holiday for you!
We booked again with Hayes travel…
We booked again with Hayes travel agents mainly because they are local.They were very good once agin.
June 25, 2026
Very friendly and helpful staff (Lisa
Very friendly and helpful staff (Lisa, in particular). Efficient, speedy booking, with all queries promptly answered.
June 25, 2026
Reply from Hays Travel - Stockton Heath
Thank you so much for your kind feedback, glad we got you all booked.
Excellent service from Jill and Kayde…
Excellent service from Jill and Kayde at
Stockton Heath
June 24, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback.
Laura was very helpful and…
Laura was very helpful and knowledgeable and worked really hard to find us the right holiday.
I have always had a very good experience with Hays Stockton Heath. Thank you!
June 23, 2026
Reply from Hays Travel - Stockton Heath
Thank you Jan for your lovely words, hope to see you soon. - Laura
Excellent service and really helpful…
Excellent service and really helpful when discussing options. Would recommend, and I will use them again.
June 21, 2026
The lady was very friendly and helpful
The lady was very friendly and helpful, but the website would not accept my booking in details and at 88 years old I don't know how to download or print PFDF files.
Jef Kay.
June 16, 2026
Reply from Hays Travel - Stockton Heath
Hello Jef,
Thank you for your kind words, please don’t struggle .
I will be contacting you two weeks before you travel, with all of your documents printed off.
Kind regards,
Lesley.
Having never been on a coach holiday we…
Having never been on a coach holiday we were so put at ease with Lisa sorting everything out and are now so looking forward to the trip
Thank you Lisa you were fantastic
Looking forward to seeing you again when we book another holiday
Thanks Pam and Brian
June 10, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your lovely feedback, it was lovely to meet you both.
Excellent friendly service
Excellent friendly service. Everything was booked as I asked. First time I have used Hays Travel but will be using them for all our trips in the future.
June 9, 2026
Reply from Hays Travel - Stockton Heath
Thank you for choosing to book with Hays
Kefalonia
Exams finished granddaughter needs a break lesley sorted us straight away ten out of ten for hays in stockton heath 👍
June 17, 2026
Reply from Hays Travel - Stockton Heath
Thank you Wendy and Joe for your lovely review!
We appreciate your loyal customer over many years.
Kind regards,
Lesley .
Fantastic service
Lovely customer service by Lesley in Stockton Heath . Could not of asked for anything more
June 13, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your lovely review, Sharon and Warren !!
I hope you enjoy your holidays
Kind regards,
Lesley xx
Cruise booking
Jill is absolutely fantastic! Gold star service from Jill … Great follow up service …
June 12, 2026
Reply from Hays Travel - Stockton Heath
Aww thanks so much. Thats very kind of you, always happy to help. Regards, Jill
Staff in Warrington Amelia…
Staff in Warrington Gave us 4 options to Consider and this we did at home.We then went to Stockton heath Branch because it in walking distance from home . Very helpfull and detailed an extremly pleasent experience. Would Recomend and Go again
June 6, 2026
Reply from Hays Travel - Stockton Heath
Thank you for your kind feedback Ray! Lovely to meet you both. - Laura
Very lovely Jill organised and booked… l
Very lovely Jill organised and booked my cruise. Always a happy atmosphere.
June 9, 2026
Reply from Hays Travel - Stockton Heath
Thanks Kirstin, glad we got you sorted. It'll be a great trip I'm sure.
Regards Jill
Lesley provided an excellent service as…
Lesley provided an excellent service as always. She is very helpful and friendly and goes above and beyond to assist.
June 7, 2026
Your colleague gave us lots of options…
Your colleague gave us lots of options to pick from picking the pros and cons managed with Laura help to pick the one we going on
June 5, 2026
Reply from Hays Travel - Stockton Heath
Thank your for your kind feedback John, it was lovely to see you!
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